Last year we finally decided to try cruising again since COVID and booked Alaska next week. Since last year our PCC retired so we ended up with another PCC. We called last week to book a December cruise and found out our new PCC has now retired. We were assigned a new consultant but instead of calling us back about booking the December cruise she emailed us saying that we must be excited about our upcoming cruise. No mention about the December cruise we wanted to book. We would love to use a travel agent again but soon as you give them the booking you no longer can talk to HAL directly.