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Everything posted by sjbdtz

  1. I hear what you're saying...but if you figure a DSC of $13 pp/pd x occupancy of 2500 people x 18 ships x 360 days (allowing 5 for PR/turnaround / breakdowns, etc.) then you have an annual revenue potential of $210,600,000 That's $210 million in revenue. Which may / may not happen, if people decide to pay/not pay the DSC. I would posit that there is a need for 1500 crew per ship, and another 1500 next year for the new ship, etc. There are FAR more unemployed people in the world, than there are vacancies aboard the ships. It would be easy enough to have to top-up the high performers to keep them satisfied, than to risk losing $200 million of predictable revenue per year.
  2. Two things: 1. To multi-quote, click the + sign beside the word Quote. You'll see the pending multi-quotes in the bottom right of the screen. 2. My apologies. On this point you may be correct, though it's also possible that the people SELLING the packages are getting those gratuities. I was thinking of the Cover Charge era, before the dining package materialized. Stephen
  3. YES, BUT NOT FOR LONG. THIS IS TRUE, BUT TO THOSE NOT ON A BONUS/COMMISSION/Variable Compensation PLAN IT CAN BE MISLEADING. Part of the DSC is apportioned according to the staff's responsibility and ranking/ratings from both guests & supervisors. A portion subsidizes crew welfare (parties, events, etc.) and part of it funds incentives (commissions, SPIFFs, etc.) The DSC and the gratuities ensure that the people working on your cruise are compensated to a level at which they have agreed to perform their services. Whether the charge is mandatory, a guideline, or an auto-gratuity is not the key...it's that either the crew are underpaid & leave, or the cruiseline over-charges & loses customers....or there's a happy medium where the crew are well-compensated, and the line operates profitably... and the way that mix is accomplished is through a variety of income levers. When you buy an apple, you pay for the whole apple, even if you take one bite & throw the rest away. You pay for the privilege of consumption, not the actual consumption itself. Same with the pricing / gratutities / service charges. They entitle you to the services emanating from the charges, whether you consume them or not. Just because the ship sails to Nassau, doesn't mean you must visit Nassau. Yes, you're definitely confused. The PDP gratuities are split between the bar staff (and bar wait-staff). You might only see the same person once, and the "gigantic" tip they got from you might be averaged-out by the next person who didn't tip at all...and if the 3rd doesn't tip at all either then they're in the hole. Having a steady, projectable income is worth a lot. Huh? All of the DSC & the gratuities are spent on staffing-related items....either payroll, bonuses, incentives, or benefits. NO it cannot be modified. Yes, it is acceptable. There's a cost to provisioning the services, whether you consume them, or not. You are paying for the availability of services. If NCL was "pocketing" it (and that would show up in their Annual Report), then they're offsetting other costs - because you can surmise they will intend to make the same revenue amounts, one way or another. Why they would choose to allocate some portion of the corporate revenue stream to a mechanism that can be reduced/removed at the whim of a customer would be the dumbest management decision I've ever seen. So I extrapolate that and deduce that any DSC shortfall must affect the crew, not the company. Stephen
  4. http://bfy.tw/O2vR Some have. Most don't appear to. The link explains how Google works. 🙂
  5. Yes, try Google Search for DSC. This has been discussed 1,000,000 times, and all are indexed on Google.
  6. LOL. Okay, sure. I'm certain you think that's a justifiable comment, in some way.
  7. Right. That's called living in a society. I've paid for roads I've never driven on, and for people to extinguish fires which had nothing to do with me. I even continue to pay, to educate other people's children. But we do not have MEDICAL expenses, as I said. Stephen
  8. I'm Canadian. We don't HAVE medical expenses. 😛
  9. Getting food, lodging, etc. Doesn't mean they don't still pay for those things at home. I still pay my mortgage, even though my company reimburses my hotel expenses when I travel for them. .
  10. Glad things were resolved. But as I re-read this thread, this stuck out at me, and is a continued irritant. Since CC is indexed by Google, maybe this will help others in the future: You did not give a lot of money to NCL. You purchased a high-value item from NCL, for a going rate. That in no way makes you a VIP, or a whale, or a loyal customer, or anybody else who might warrant a little wheel-bending. Buying luxury items / services are larger transactions, certainly, but they incur costs for the provider over & above the lower-priced items. Just because I have a Lexus now doesn't mean I'm a high roller in Lexus' mind...I'm just another average Lexus owner. All of their customers are. Stephen
  11. I seriously doubt this to be factual. FDR is the CEO of NCLH the parent company of NCL, Regent & Oceania. He's far more preoccupied with buying $1B ships, and orchestrating the Brand Differentiation to maintain multiple lines, and continually securing & evaluating financing options. While Andy Stuart (President of NCL) is a far more likely 'top dog' to be involved in such minutiae, this type of decision MOST likely gets made by the VP of Revenue, or even by the Fleetwide Casino Revenue Director. Apologies if my response is a bit pointed, but this is a pet peeve of mine. Not every tiny detailed change comes from the top, or necessarily anywhere NEAR the top. Sometimes decisions are made, and the top is advised about it, after it's happened. That's what results from empowering employees and giving them direction. NCL has over 33,000 employees, many of whom may be empowered to create & implement programs & policies. Stephen .
  12. I'm always amused that the people who get most incensed about the DSC, whether about its existence, or increases to it - are often the same people who say it should be included in the base price. Then they turn around and complain when it's collected by the company and distributed according to the company's own protocols. Then they worry it might be KEPT by the company, and only partially paid-out to crew. HOW, I would love to know.... is that any different than a higher fare, that includes service???? The company collects the whole amount, and decides what to do with it. Stephen P.S. One advantage with crew being ranked & rated by their supervisors & management is that it ensures a more consistent standard of work. Otherwise one could work super-hard one week, get loads of tips (and making someone's cruise awesome) and step back a bit the next week to recover (making someone else's cruise sub-standard). By using overall ratings, and apportioning a share of the DSC pool, service becomes more predictable.
  13. Those people are the Butler, Concierge, Kid's Club, Spa attendants, etc. People who are not typically available to ALL guests, but only those either in a suite, with kids, or using the spa. Those people are not part of the DSC pool. .
  14. Sometimes, if you're not paying attention....you might get more than you expected: TRANSLATION: Watch for our children....they might be yours! Stephen
  15. In Scotland, there are hidden pooers you need to be aware of....
  16. In some cases, even the clock ignores the signs...
  17. Whew.... there I thought I was going to have to book another cruise in March 2020.... When you mentioned BTS and entertainment, I thought.... rapping K-Pop boy band BTS would be onboard. https://www.google.com/search?q=bts&oq=bts&aqs=chrome..69i57j69i60l2j0l3.812j0j1&sourceid=chrome&ie=UTF-8
  18. In North America, we tend to tip because we know certain industries - particularly service industries - are on the very low-end of the pay-scale. The same is not true, in Iceland or Norway. Would you tip the car valet if you knew he made $50,000 / year as a base salary PLUS tips? Probably not, unless he also detailed your car, or did something above & beyond parking & fetching the car. Same goes with employees in Iceland (tour guides, hairstylists, restaurant servers, etc.) Societies like those have higher prices for everything, and they incorporate paying employees a livable wage, with benefits. So if you really feel the need to tip, go ahead.... but when they say it isn't necessary or expected....they mean it. Be prepared for the cost of things though. We bought two hamburgers, two fries, and one chocolate shake to share at a fast-food outlet (I think it was called American Burgers....looked vaguely McDonalds-like)....total cost in USD? $60 !!! No tip required. Stephen
  19. This version is obsessed with how your hat is worn...
  20. There's no guarantee that the 75 passes included the 2 for this CAS VIP. Quite possibly on that cruise there were 77. Did they announce SOLD OUT, and then these two couples each got passes afterwards, and then greased palms? Because 1) if I was doing something under-the-table, I might want my palm greased before the action took place. Is it a possible alternative scenario that this Customer Service Officer (as you call them) was able to escort these two couples through the ship, enabling them to find their way to the purchase area more effectively than they thought they could do themselves? And they found that was worth an extra $20 when they obtained the passes they sought? I've watched Amazing Race enough to know there's no harm in asking for help with directions.... See my comment about maximums. Maybe the VIP guy got passes over & above the allowance. Maybe you weren't as fast as you thought. Maybe getting to port early doesn't put you in the first boarding group. Lesson learned is not that NCL committed fraud, it's that you need a wheelchair! Stephen
  21. "Still, the details of the travel restriction were not clear. There are up to a dozen categories of such travel, and the administration did not say whether they would be prohibited" I realize it's the fakenews loser NYT, but still... https://www.nytimes.com/2019/04/17/world/americas/cuba-trump-travel-lawsuits.html
  22. When you're there, make sure to do these things: 1. Interact with local people (as many as possible) 2. Get photos whenever possible. 3. Document it all and keep the documentation for 5 years. If they're going to start cracking down on the People-to-People exchanges, you'll want to follow the requirements to the letter. If you hire a guide for example, that's people-to-people. The busker you tipped $1? People. The kids playing in the square? People too. We used a walking guide from HavanaTourCompany who was excellent. Pre-paid in USD online. Met us on time, and was very knowledgeable.
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