First time sailing with Azamara on May 6th out of Barcelona on Journey. This cruise and one booked in 2024 were not showing under my account. Finally on March 30 both cruises showed up in the Upcoming Cruises section, only to disappear 2 days later and have not reappeared since. Information on our flights showed us as Independent Air; however, we booked our flights on the phone with them when the cruise was booked earlier this year. We also wanted to book a WiFi package so thought I’d try phoning.
When calling, I selected the call back option but never received a return call. I’ve submitted two online requests and no response. Tried calling again today and like others, heard the recording that they’ve got too many calls so they’ve closed the phone lines and to try back tomorrow.
I can check once onboard to purchase the WiFi but would like to have a toll free number on hand in case our flight (Toronto to Barcelona) is cancelled. The only toll free # I see on their website is the customer service one (1.833.292.2292) that hangs up due to volume.
Is anyone in this group able to provide me with a ChoiceAir toll free # for Azamara? I have cruised a number of times wit Celebrity and have their ChoiceAir Assistance # but with the change in ownership, I’m not sure if that would be what we’d use. Does anyone have any insight?
thank you 😎
