woopuppy
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Posts posted by woopuppy
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8 hours ago, familyoutdoors said:
Care to share?
The pics I attached to this thread are from the website and the email is specific to me and my husband with our names in it. My advice if you want an email also is to call MSC and ask for one.
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6 hours ago, familyoutdoors said:
Are you on the Jan 12th Davina? I booked the same fare.
Yes I am on that cruise. I am taking all the documentation I have from the website and from talking to MSC with me.
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11 hours ago, Homosassa said:
Please check your cruise documents when you receive them. If the rate and restrictions (ID) are listed on your boarding documents, you may have a hold up boarding the ship in spite of any email you may have received.
Remember, you are dealing with contract employees at the pier and they may have different instructions about checking in passengers.
I did double check my cruise documents and it only states I need my passport. No where on the documents does it say Florida resident rate.
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37 minutes ago, Beardface said:
Wait, hold on....
You booked a 6 day cruise for $79pp?
I actually booked a balcony for $129 pp. I was trying to do the honest thing and called them about it because I honestly did not know at the time I booked it that it was a Florida rate. When I discovered it I called before the 24 hours time frame to cancel it and to get a full refund.
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1 hour ago, jdvmd said:
I saw this but thought you were going to speak to a supervisor based on your first phone call.
I tried to when I called but the agent was able to get the answer for me without having to talk to a supervisor. I will say MSC does have the nicest customer service people working for them.
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2 hours ago, jdvmd said:
Let us know how it turns out.
I did post the outcome in a previous email but here it is again for ya! I did call but didn't talk to a supervisor. The agent I talked to stated anyone can book the Florida rate and it does say that also in the terms and conditions but also states about showing ID. The agent did talk to the VP of sales and he stated you do not need a Florida ID and will not be asked for it. I was sent an email stating all this and was told to print the email and take it with me in case I am asked. They have been booking people with these rates for a couple of months and no one has been asked about an ID.
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3 hours ago, Happy Cruiser 6143 said:
I guess I don't understand why you think you should be eligible for a Florida resident rate. I certainly wouldn't expect to be eligible for a Pennsylvania resident rate. And, as I said, I've never seen a Florida resident rate on offer. Perhaps they don't offer those in Yacht Club.
I never said I thought I should be eligible for the Florida resident rate and I don't appreciate you stating that. I did call but didn't talk to a supervisor. The agent I talked to stated anyone can book the Florida rate and it does say that also in the terms and conditions but also states about showing ID. The agent did talk to the VP of sales and he stated you do not need a Florida ID and will not be asked for it. I was sent an email stating all this and was told to print the email and take it with me in case I am asked. They have been booking people with these rates for a couple of months and no one has been asked about an ID.
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43 minutes ago, Happy Cruiser 6143 said:
I've never yet seen a Florida resident rate on MSC and I live in Florida.
Hi. Here are screenshots of what I first saw and then one of the one with Florida Resident Rate.
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This is my first time booking a cruise on MSC. So not real familiar with the site when looking at cruises. I booked a cruise 11-28-19 for January 2020. I did a search and chose lowest price to highest price as a filter. A great deal came up and it was for only one date so I clicked on the select button and decided to book it. No where on the the original listing or through the booking process did it say "Florida Resident Rate". My address for billing also was not a Florida address and no error or red flag popped up on the screen stating I was not eligible for this rate. Not until I printed out the emails that were sent to me and was going over it did I see that was the "promotion" I was getting. So I went back and if you select "See all pricing and details" then you see that it is a Florida Resident rate. I had no reason to click on this as all the details I needed were there on the search results. There was only one date and the itinerary was there. Upon further investigating I see in tiny print that they will ask for you to show a Florida ID or be charged full cruise fare at the port. So I called MSC this morning and they said it was fine that I would not be stopped at the port and required to show a Florida ID. I was also told they book this for people all the time that do not live in Florida. The agent did say to call back at noon today to talk to a supervisor. She also stated I had 24 hours to cancel for a full refund. Has this happened to anyone else?
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I did call and got it removed with no problem. I still retained all the other perks.
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Thank you!
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When I booked our cuise I did it under get all the perks free. My DH and I have discussed it and really don't want the drink package. Can I drop it and not change our reservation or cabin?
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On 4/19/2019 at 6:20 PM, shof515 said:
this is why having travel insurance is important. they can make you whole a lot better then norwegian
Don't count on travel insurance to help much. We were on a Carnival cruise in December 2018 where a guy jumped overboard and we were 30 minutes from docking. We missed our flight and had to stay an extra day in Miami since that is the next flight we could get. Total out of pocket for 24 hours totaled $1800. Carnival did nothing to help offset the inconvenience it cause 3000+ passenger and our travel insurance paid $150 pp for trip delay. Carnival stated it wasn't their fault and weren't responsible and our travel insurance stated if it wasn't weather related they were not responsible. It is not just NCL but happens on all cruise lines. Good luck and I hope the OP has some success with their travel insurance.
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No one is being rude to you. You just aren't liking the answers they are providing you.
Kim
Sent from my iPhone using Forums
Yeah they kinda are and I don't have any issue with the answers being provided. Everyone keeps saying I am to blame also and I have said that I DO TAKE SOME OF THE RESPONSIBILITY for this. I purposely book with an agent because of not understanding a lot of the language used on websites so YES I DO HOLD THE AGENT RESPONSIBLE TOO. I have not and will not "BASH" Carnival. All I have said is that I will not cruise Carnival again and if that offends anyone then suck it up. I have "BASHED" the agent. There was deceit on the agents part when he lied to me.
I am done with Cruise Critic. It is pathetic that a person can not post something without it being taken apart and only what people feel is wrong is picked apart and totally taken out of context. After this post I am deleting my account.
To the few people who actually stated some useful things thank you.
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I think "deceitful" is a strong word. Booking mistakes happen and I'm sure the Rep didn't do this on purpose. You/we are responsible to verify our bookings. You should have received a email confirmation which would have shown your booking information. A quick review would have pointed out the issue because you would have seen a rate differences (lower) vs what you thought you were booking. Don't mean to be harsh...but you need to take on responsibility as well..... This isn't just a bash Carnival issue!
I did not bash Carnival. I just said this was my first and last Carnival cruise. The "bashing" as you put it was with the agent. Before you accuse a person of bashing get your facts straight.
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For the ones who are being rude, I am sure you have never made an error in doing anything when you had a lot on your plate at the time you booked or ordered or did anything. I do take some responsibility for this but I do not take full responsibility. The agent wanted the commission especially since I was booking 4 rooms. (yes they do get commission I had a friend who worked for them and she did get a commission per room booked) I did go on after I booked last spring and it was the price the agent stated. The price was what he said so that is not my issue. People are reading into this post as if I didn't check it til now. As I said I am new to Carnival and did not know about this thing called Early Savers and the penalties that come with it. As I did not book or look online for this cruise and went through and agent I took his word for it. I went online after and created a login so I could view the reservation. Yes I got email confirmation but since he told me that the deposit was refundable so I wasn't concerned about it. I asked if the deposit was refundable if my son could not go and that he would not know til 2018 if he would be able to go. He stated that it was completely refundable. He did not mention anything about a future cruise or a penalty. I point blanked asked him. That is being deceitful. No I don't hold Carnival at the heart of this issue but it has left a bad impression and I won't be cruising with them again. I am not exclusive to one line even though that is all I have cruised. I am currently looking at 2 other lines for one in 2020.
As I said its a lesson learned and it is my choice to not book again with Carnival. I am just hopeful that my posting about this Early Savers rate penalty that it helps someone else. I did go back and try a mock booking and in order to even see this penalty you have to click a tiny link on it that explains it in tiny print. It should be right there in the description what the Early Savers gets you (like guarantee price, 50% reduced deposit, etc).
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Unfortunately it was book last spring. We had another cruise we just went on that I was focusing on and just now started working on this one. That is why I feel I have not recourse. My mother in law who is going with us has already paid for hers in full and I don't want to add anymore to her bill since their finances have changed since the original booking. I will take it as a lesson learned.
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This is our first cruise on Carnival. We have always cruised NCL. I always book by phone and then manage my booking online. We booked our cruise for next January with an agent on the phone. He gave us a price and I accepted it. I asked him if our deposit was refundable since my son may not be able to go and would cancel well before final payment. He told me that is was not to worry. After the booking I went online to make sure everything was good on the bookings. I found out that he booked us the Early Savers rate that means my deposit isn't refundable and it is a penalty instead. The agent lied to me and I have no recourse on this. I am basically out the deposit for my son if he can't go. I will say this will be my first and last cruise on Carnival. The agent was deceitful to say the least.
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If you prepaid gratuities (DSC) *** that stays with you no matter what cabin you are in.
When you change cabins you lose the perks and promos that go with the original
booking and assume the new perks and promos of the new booking (cabin).
If the gratuities were complimentary with the original booking that may not be
retained carried over to the new booking !
Previous gratuities complimentary on the UBP - you would lose that even though
the suites and havens have the UBP as part of the booking.
*** Care must be taken here - PREPAID DSC (Daily Service Charge) sometimes
referred to as prepaid Gratuities is different from the gratuity charged on packages
such as the UBP.
This is not a new booking. This is with the upgrade bidding after final payment. I did make 2 phone calls to NCL and found my answer. Yes the perk follows me and I will not be charged the gratuities. I am bidding on the cabin not booking the cabin.
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In October I had a balcony booked.and had prepaid gratuities ..bid/ upgraded to suite -- I was not charged for any additional gratuities..either ahead or onboard....(as an aside..we kept all original perks)
I didn't know if it would be the same when ours was a perk. Thanks for your response.
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I am currently booked in a mid ship balcony room. When I booked I got free room gratuities except for the Haven or Suites. I got the email to upgrade to the different suites. If I choose to bid will I be charged the gratuities for upgrading to the suite? I know you don't lose your previous perks but since it states on that perk except for the Haven or Suites I am assuming I would be charged. Any help on this would be appreciated.
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I think the search engine picks and chooses what to put up. I did search wifi calling, internet calling, and facetime but the link you shared didn't come up for me. I do search before I post a question.
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I am thinking about getting an internet package to do wifi calling home during our upcoming cruise. Does anyone know if this can be done and if it works fairly well? I don't want to waste the money if it won't work. We have 3 sea days in a row and would like to check on family on those days. Thanks!
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Ports are:
St Marteen / St Martin
Antigua
Martinque
Barbados
St Kitts
St Thomas
Carnival website itinerary missing
in Carnival Cruise Lines
Posted
Thank you!!