rgruenhaus

March 25

On 3/23/2024 at 10:23 PM, debenson0723 said:

There is no special waiting area in Miami for Platinum or above Latitude members. Haven guests are in a different area and taken to the ship via their dedicated elevator. In my experience, most recently on Viva in December, next comes handicap travelers, then Diamond and Sapphire are called, then Platinum. We were about the 5th and 6th on board so I don't know what happened after that.

I know most people like to book their dining via the app but have you ever tried to book via chat or calling NCL? I have had success doing that when the app shows certain times unavailable. It's worth a shot and if there is still no availability, head to the Prima theatre once onboard...there will be multiple tables set up to book dining and shows.

Enjoy your cruise.

Hello, as a Platinum since January 2023 I was told that we can call the pre-cruise concierge phone line and I did for my next few cruises and I got my specialty dinner reservations done through them. My next cruise after that B2B where I became Platinum my next cruise was in February so I couldn't do them at 125 days before but they still got them for me. I even got my dinner reservations for the 2 Specialty dinners for 2 that Platinum get vouchers for placed in the room. Though if you have 2 Platinum in one room NCL decided that the 2nd Platinum in the same room would not get their 2 Specialty dinners for 2 as it is written in the latitudes benefits it's 2 Specialty dinners for 2 per cabin.

Another thing that can be a problem and it was on my next cruise in the Prima 12Jan24 when I called to get my show tickets at 26 days before I could only get show tickets for me the Platinum member in the room and when my brother tried to get the same nights and times they were gone at 21 days before as he is Gold. So we waited till onboard to get tickets for Donna Summer and it was not the easiest, but we got them scheduled together. Then they had technical difficulties and we never saw it as they scheduled us to see that show on the last night of the cruise at 6:30pm, but we had Cagney's Specialty dinner at 6pm. No other reservations for dinner were possible.

My next cruise is in November in a studio cabin so I won't have the latitudes mismatch for show reservations.

Like what was said earlier about boarding one Platinum all Platinum should be the standard. If a Platinum calls in about show tickets they need to arrange tickets for ALL in the cabin. I was interested when I heard about the lines in the terminal and Platinum going in after Haven. I haven't seen that yet. It's like the terminal staff just ignore Platinum.

My brother and I even bought Priority Access for a cruise out of NYC and that was $90 each and they ignored that too! I'm booked on the Jade 24Mar25 in an aft-facing penthouse suite with a large balcony that comes with a butler and concierge, but they are saying it is NOT a Haven room! So I don't even know if I will be ushered onboard with the Haven or not! My PCC says "you should! "

Good luck to you all.

March 19

I booked room 9172 on the Jade 24Mar25 for a 10 day Panama Canal cruise.

I'm told it's not a Haven room but has a butler and concierge. What can they do for me? Do I get Priority Access with this room?

February 15

12 hours ago, bonvoyagie said:

There are several threads about this here on cc. The most recent answer to this question is that the SN suites butler service ends at midnight. The SM suites have a 24 hr butler.

Add to the confusion with nonofficial statement.

February 12

29 minutes ago, UKstages said:

your experience was either many, many years ago (heck, when i worked as a call center rep in the paleozoic era, we were allowed to write credit card numbers down on scrap paper; now, due to "clean desk" policies to thwart fraud, you can't even have a pen or pencil or crayon or lipstick or anything else that you could conceivably write with... nor can you have paper nor a camera or a phone or any device which has independent access to the internet)... or your call centers didn't handle financial transactions or customer data ... or you worked for a rather unenlightened company with a very poor CIO... or all your company's call center agents were bonded, which is unlikely. there have been an explosion of tightened security measures in contact centers in the last two decades and particularly in the last seven or eight years.

allowing open access to the internet for contact center employees is rather foolish. in the first place, they don't need it. any site required can be whitelisted. in the second place, agents could transmit credit card numbers and personally identifiable data to confidants outside the call center. what you describe as "firewalls" were, more likely, a "white list" that allowed access to approved sites, which is exactly what i referred to in my post. there's a third place and a fourth place and a fifth place and a host of other reasons why contact centers don't need unfettered access to the internet, but for the purposes of this discussion, those are the most relevant.

i do so love when folks emphatically exclaim "not true" to the personal lived experiences of others.

Without all the variables a person can see it as "not true" to get to their "it's true" outcome they may need more info.

February 12

45 minutes ago, omahabob said:

Not true. I was in IT for years, and worked several call centers. Every one allowed outside internet access, and some depended on it. There were usually strict firewalls in place to limit content type or 'off limits' sites, but otherwise internet access was unrestricted.

I worked for Cox Communications on the tech line and we needed internet access to verify either a customer equipment problem or the website problem. Sales department on the phone did not have access to internet, only internal server info!

February 12

42 minutes ago, omahabob said:

Yep. I just mentioned it because some people get the wrong impression from the name.

I wish NCL would stop adding vague labels without even an asterisk and statement of description.

If they can put an asterisk next to the Platinum and above levels losing their perk 2 Specialty dinners when in the same room as another Platinum and above the a simple label of a room can benefit the company and cruisers knowing what they are getting and paying for. Less frustration for phone reps too!

February 11

5 hours ago, TrinaLC said:

Does anyone have personal experience getting the PH treatment in these deck 9/10 SN suites?

I sent the form with all amenities on the Jade and the different types of rooms so if it is a jewel class ship it should be the same.

February 11

4 hours ago, complawyer said:

rgruenhaus.

if you are checking the available cabins, the site will indicate if the cabin you choose comes with a butler.

bird travels is 100% correct. the so called "club balcony suites" are just cabins previously called mini suites, they offer no appreciable extras, except a few goodies tossed in.

some ships have both haven suites and suites. the rooms themselves via descriptions are virtually identical. some of the ncl ships that have the haven complex, offer their own pool area, bar and restaurant, as well as butler/concierge. some ships offer haven, but no designated bar/pool/ restaurant

those offer breakfast in moderno and lunch at cagneys.

those others that offer both haven suite and suites, similarly offer breakfast in moderno/ lunch at cagneys. those with a specially designated have complex, also offer dinner in their own restaurant.

while the haven experience is 2nd to none, i find for the savings of 2-3000, i can book a suite, and forgo the pool/bar/restaurant offered in the "haven complex" and get almost the exact same experience.

why the joy offers no butler for suite guests is beyond me.

The reason I posted the NCL Jade room amenities list was because several rooms are vague by using words such as should or normally etc. Several reps I spoke with were not clear but would say that you will find out when you get onboard. That's not when you want to find out that what you were told and paid for is not what you are getting. I have pointed out several descriptions where it was not clear what you were paying for. It's like the Latitudes levels benefits that you are awarded after 11 cruises and getting 75 points and one of the things is 2 dinners for 2 and then you find that the person going with you did as many cruises and is a Platinum level in the same room and NCL put an asterisk next to that benefit and down below it says per cabin! So one of you Platinum level latitudes members is not getting the perks you cruised with NCL to get, just because you are in a room with another Platinum level member! That's a breech of contract! They want your loyalty, but don't want to honor it by giving you what the contract states. Adding an asterisk and stripping one Platinum of the benefits of Platinum may be the company's bean counters idea of saving the company money, but it certainly doesn't show appreciation for your loyalty.

15 hours ago, rgruenhaus said:

February 10

Just now, rgruenhaus said:

More precise, but on the Jade.

February 10

58 minutes ago, dexddd said:

So I guess the back of the house ops not being supportive of the Frontline staff is acceptable. This acceptance has sailed and sustained for years.

February 10

3 hours ago, Pitzel said:

Indeed!

So, I guess to answer the OP’s question: No. Suites with a butler do not have to pay for room service.

To answer your question: Non-Haven suites with a butler have access to a complementary expanded suites room service menu that includes items not offered as part of standard room service.

But until we get into our suite how do we know what we are paying for is actually getting us a butler and concierge?

Till then it's all smoke and illusion with words like SHOULD WOULD COULD get a butler even as a non-haven Aft facing penthouse balcony suite in an NCL site with no one held to correct those shoulda woulda coulda's.

I was told that the category SN room I was booking gets a butler and concierge, but wording gives the ship the ability to not provide them.

February 10

On 6/21/2023 at 12:10 PM, RocketMan275 said:

I don't know but I would advise you to ask the butler before ordering. I wouldn't rely upon what you hear on CC.

Even the CSR on the phone aren't fully sure if an SN category room is sure to get a butler and concierge?

Management needs to be made to read what is posted for their rooms. I will be on the NCL Jade in 2025 and two out of three reps can't officially say I will get a butler and the concierge!

It is an aft facing penthouse suite WCA and one rep said IT SHOULD get them. Why is there no accountability for Management at NCL? Some parts of their sites still have old terms for things like ULTIMATE drink pkg instead of the new name Premium drink pkg. Then in the coding it labels it UBP like Ultimate Beverage Package! So sad.

February 10

On 2/2/2022 at 6:04 AM, kismet618 said:

Found this on another thread:

1386584388_AmenitiesNorwegianDAWN(1)(1)(1).pdf 36.03 kB · 62 downloads

Restricted file

July 31, 2018

Does anyone know if they serve Guinness at any bars on the Escape? This is my fiance's favorite beer and I'm hoping they have it somewhere on the ship.

O'Sheehans sports/Irish pub has tall Guinness in cans. My brother and I love it and were very excited to see not only did they have it with a complimentary food menu, but a tall 16 or 20 oz. can. :cool::cool:

March 13, 2018

Great info! Thanks. 17Feb19 won't come fast enough! Laugh out low!

August 16, 2017

This is the Carnival board as far as i am aware they do not offer a picture package!

I am on a phone and the title off the forum was off to the right, so I didn't know it was carnival. All I saw was cruise lines A-O