As a human being id hope that the management of the lines would take care of their workers, I'm not close enough to that industry to know for certain, but I'll be naive enough to assume there's teams of people in corporate offices trying to get those who want to go home, home.
However, I can feel empathy for the workers on board who are scared, lonely and miss their families, many of whom are not making any money for being there, some who are quarantined in their windowless rooms. Can you imagine being stuck inside a windowless room 24 hours a day? Here in Canada a few years ago there was a big scandal when many prisoners were put in isolation cells for no good reason, because it causes all kinds of physiological issues, I know these workers are in more comfortable settings than prison, but in some cases the room isn't that different.
These are human beings, like you and me, no one forced them to be on the ships but in many cases they are there because in developing countries getting paid such low wages still is an opportunity to provide for their families in ways no other job would for them. To have that taken away and then be forced to remain on a ship would definitely feel scary, frustrating and confusing for anyone... sure they may not know or have confidence in what their corporate office is trying to do for them, but I am not going to begrudge them for expressing the emotions they feel.
Its a messy situation, these times were living in.