jillcarolina

Thanks for the replies. I apparently created a profile but did not register in 2016...hence the new designation. I bought Generali insurance as this cruise was booked through a TA not Princess. As I stated, I was told a negative test would suffice. I was given the wrong information not once but twice by Princess. I wouldn't have booked at all if I'd known of this issue. I had to reach out to others and do the research myself, as we all do on here, to find out what's really going. The cruise has been cancelled at this point so just trying to find out who to contact at Princess about this situation...

So, we were booked on Enchanted leaving 10/8 from NYC to NE/Canada. I was told by Princess that all we needed was negative covid test upon embarkation. (Hubby vaxxed fully. I had 1 shot and unfortunately I had a bad reaction so couldn't get second) Then, I was on a forum and read that I would need Princess exemption. I got back on chat with Princess and they confirmed this. Then I read I would need exemption paperwork for Canada and may be denied boarding at all. I talked to another passenger this happened to. I had our TA call and poor lady was on the phone for 2 days trying to work this out. Princess would not re-book us for Caribbean cruise where we would have no issues. They only would refund 50% at 30 days out. Now I am out over $1300!!! The Sail with Confidence is only in effect until 9/30. I bought insurance but would need medical letter. Idk if I can get one as we don't have an MD only other medical people. Our MD moved. Anyone have any advice on getting a refund? Thinking of contacting credit card co and/or BBB.....