Good morning. The TA said NCL has to refund the money. It is not her decision.
Also, now, after 6 weeks, I received an email from NCL stating my refund request has passed the "preliminary" refund process and now NCL has 90 more days to review and arrive at a final decision. I am stunned and confused. Other posters said they received their refunds immediately. I will be 4 1/2 months into the process before I get an answer. Wow... Will think twice about sailing with NCL again as this is ridiculous.