We logged in to check some details of our October sailing on the Discovery only to see that our cabin changed from a lido MF mini-suite to an aft ME mini-suite. Not sure if they consider that an upgrade, but I sure don't and would have really liked a heads up. We also have a do not upgrade on our booking so we wouldn't have to deal with this. I contacted our TA and they contacted Princess and I guess Princess is giving some sort of Covid quarantine explanation as to why we were moved. Whaaaat?!? So our TA was told that in 3 business days we would receive an email from Princess with our options for cabins since our original one is not available.
I do not know what is going on at the Princess corporate office but I am starting to lose confidence in their ability to perform even minimal customer service. Has anyone else experienced this? Our TA said this is new and they are finding it very strange as well.