I am just off the Explorer of the Seas Pacific Coast Cruise. On this cruise we were given a written survey in our stateroom several days into the cruise. We were called on our cabin phone on our last night for a survey about the food and then we received our post survey via email.
The staff is so freaked out about these surveys. They are so heightened by any and everything you say as a cruiser. For example, I asked for my meat to be cooked a bit more and you could tell the server was upset that it wasn't 'perfect'. This in turn made me feel bad for making the request. In a normal setting, they are more than happy to accommodate but on my latest cruises they seem to get uptight when you veer from the script.
Many of the staff mentioned the survey and that they needed a 10 as a bonus incentive. I am really tired of this speech. Not everyone does it but I have noticed it more and more each time I cruise.
I am all for rewarding the crew for good service but somehow these surveys feel like they are holding the crew hostage and making me, the cruiser, feel pressured.
Perhaps I am overreacting but it just bugged me this time around so I thought I would vent here.
Thanks for reading ;)