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Posts posted by First Aider
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Just to make things clearer, I understand why they removed him, but they never got back to me so I could show them they had the wrong person. I emailed them like I was supposed to, but they never replied to my email until 3 days after the cruise left.
They were wrong and I want my money for the bus. I sent an email to the CEO of Carnival, but even he is not getting back to me.
Carnival doesn't care about the passengers, only the money they spend. I will never spend a penny on Carnival again.
My husband's birthday was right on the forms, so they only had to look at my sons and know they had the wrong guy. Carnival did not do what they should have.
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50 minutes ago, TravelE said:
Wow! That really stinks. Sounds like a name mixup on their part.
Since you knew you were not sailing, could you have cancelled the bus? Did the other people traveling on the bus with you still go on the sailing? Hopefully they are sharing part of the bus cost.
We were going with 5 other couples so no we could not cancel. We know Carnival is wrong. They need to pay us what they owe us.
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12 hours ago, lazydayz said:
I don't know that Carnival would be responsible for your privately arranged transportation to and from the port. If Carnival indeed caused your husband to miss the bus, then he may have a claim for his "bus" fare. But it seems you could have sailed and elected not to go. I know, you wanted to cruise with your husband and friends, but in Carnival's eyes, you could have still took the bus and cruised.
But we would want to hear more of the story. Why did Carnival inform your husband days before the cruise that he wasn't allowed to board? And how was it ultimately resolved? Did Carnival refund both of your cruise fares or give you a Future Cruise Credit?
It sucks to miss a vacation, but hopefully the situation is now resolved, minus bus fare.
Carnival did refund the money for the cruise, but not the transportation. They offered us an apology only.
They got my husband confused with my son. They have different birthdays, but never checked it till after the cruise left. We payed in full in November. Why wasn’t it checked then. Then 3 days before the trip they remove him. No explanation at all. We contact them the same day but they don’t return the email until 2 days after the ship left. And with only an apology, they made a mistake with the birthdays. They had my husbands birthday in November. Why didn't they check it?
Someone screwed up royally and it wasn’t us. They didn’t even offer us free drinks on another trip. I just want my money for the bus!!!!
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I cannot believe Carnival will not return our money for our transportation because it's a private bus. I realize in the contract it does state they do not return it, but I think if you make a mistake by removing my husband from the ship then you should pay for it. Why do I have to be out $234.00 for their mistake.
We were sailing with 5 other couples, and we rented a big bus. Bad enough my birthday and Valentines Day gift didn't happen. This trip (that I didn't take) cost me money that I can't get back.
What's worse is they cancelled him 3 days before the cruise. Then it took them too long to check the information they got wrong. All I want from them is my bus fare.
Thanks for letting me vent, and I hope they never do this to anyone else.
Rhena ( First Aider )
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This came from Carnival Cruise lines, not Homeland Security. They said they had the wrong birthday for him and it was a mistake. Tuesday was the day they asked me for a gov’t issued ID. They they told us it was a mistake.
They would not give us their phone numbers, they said we had to email them! -
Carnival offered us nothing. Just an apology! We have a son and nephew with the same name and bad records but they just said they mixed up the birthdays.
They could have done this 4 months ago after final payment. Not 3 days before the cruise. This was all Carnival. -
I cruised with Carnival six times. On Feb. 11th we were supposed to leave on a cruise for 12 days, but on the 8th our travel agent called to tell us my husband was removed from the ship. He had to email security to let them know they made a mistake. He did that. We never heard from them, so our TA called us Saturday evening to tell me he would have to cancel my sailing or they would charge me as a no show. This is after I called Carnival several times between the 8th and the 11th and they kept telling us there was nothing they could do. It was security we needed to contact. As you can see, we never were able to sail because they didn't contact us till Tuesday the 13th. They wanted to apologize to us for making a mistake. I am out my transportation fee because they don't give that back to me because it's a private bus.
So they mess up my birthday and Valentines Day vacation from my husband and we are out some money. I will not deal with Carnival ever again.
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Sorry guys, we will not be on the ship. And we still have no idea why my husband was removed. He is 78 and I’m 76, and we have no bad records!
Carnival kept telling us we had to email security but they never returned an email to tell us. Nor did they call.We will never cruise on them again.
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Thank you , but I still haven't heard anything yet.
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We were scheduled to leave Sunday, but Carnival called our travel agent yesterday to tell him my husband has been removed from the list. I had to e-mail security to find out WHY???? I am still waiting for a call back.
We have sailed Carnival 6 times and he was always with me. I don't understand what their problem is.
Please pray it's all a mistake.
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22 hours ago, leen50 said:
Is this your first time since the restart? We've been on 11 since the shutdown. Lots of changes but still great!
Happy New Year
-arleen
We have only been on one before this! We only do 1 to 2 a year. Looking forward to this cruise.
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Only 42 more days to go! So excited to be back on a cruise. Happy New Year to everyone! Stay safe!
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Hello everyone, my name is Rhena, my husband ( Gene ) and I are on this cruise also. Can't wait to sail away. We are joining 10 other people.
Have a Merry Christmas and a Happy New year.
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7 hours ago, matt082600 said:
I just got off the Venezia on Thursday. I had cabin 8337. The bed was by the balcony.
Thank You !
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Thank you everyone for your reply's.I would prefer by the bathroom, but I'll handle it.
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Go on YouTube and search Terrazas on the Carnival Venezia. You will see good video's.
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Can someone tell me if the bed is by the balcony.
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Hello everyone. I am Rhena from New Jersey. I am traveling with my DH and 5 other couples from our community. Looking forward to this cruise. We have been on a few Carnival cruises and love them .Hope to meet all of you onboard.
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Thank you Stilllooking4Adventure!!!!! I will be on the Edge on the 27th, and I was getting so depressed. I know now I will have the time of my life. I just want to cruise.
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Has anyone ever used Shore Excursions group for a tour of Garden of the Groves? We will be on Carnival Pride in May. Thanks for any information .
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3 hours ago, Monica887 said:
Anyone have a good tip for organizing the stuff that accumulates on top of the dresser? Dailies, sunglasses, pens...just random junk. I have the closets and bathroom under control, but need storage ideas for the rest
I bring an over the door shoe holder with clear plastic slots and store everything in it! Sunscreen, brushes, cameras, hairspray, pens. Many things to keep handy and you know where everything is.
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Thank you for this review!!!! We are on the Escape Feb. 3rd for 2 weeks. This is our first 14 dayer. Looks like you had a blast. I'm sure we will too!!!! Happy Holidays to you too!
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You will also need extra money for the casino!!!!!That is if you want to gamble!!!!! If you use the sign & sail card then they charge an extra 3% to the card. I just use cash.
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My husband had a kidney stone on one of our cruises. They gave him a full day a iv's and the next day he was good. He had to skip one of the excursions but we were refunded our money for it. Definitely get insurance!!!! He was lucky to have passed it.
Carnival Venezia
in Carnival Cruise Lines
Posted
Carnival did not get back to me until after the cruise left! They had removed him and we were asked to contact security. Which we did! You can’t call, only email. So we did right away but they never answered our email to ask us questions. Our son was in trouble many years ago. He is not allowed to cruise. But we have cruised maybe 16 times and 6 with Carnival. Never with a problem. I will get a redress but it’s their fault we didn’t go. Not ours.
After contacting us on the 13th they asked us to send my husbands gov’t ID. I did and they said I’m sorry we made a mistake!
They sure did!!!!!