My wife and I were on the island princess for a transatlantic which ended in South Hampton on June 13, 2022. We had a $740.00+ credit on our shipboard account. Not ever having had that in 20+ cruises, I figured that the money would be credited back to our credit card on file NOPE!
After a couple weeks had passed I called Princess and endured about a 3 hour wait... to be told that "I must transfer you to the business office" I was on hold 90 minutes for that. The young lady then td me "to be patient, return of credits must be paid in check form and take 6 to 8 weeks.
I called back after 8 weeks... and after another 2 hour hold time ( the first representative gave me her "direct" number) and this representative told me.. "actually they are taking up to 10 weeks now". Earlier this week I called back (10 week mark) and was on hold for 2 hours, someone picked up and then hung up on me. I am beyond frustrated with Princess. Heck of a way to do business, especially for an "Elite" status passenger. I'm looking for a new cruise line... is there any line out there that doesn't keep you on hold for a minimum of 90 mins?
Lesson learned, I'll NEVER make that mistake again.
Joe and Tammi in Las Vegas