Thanks to Lady Arwen for the Accounting department's phone number as I might have to resort to calling them too. Both HAL and my TA have not responded back to my emails. My anger is that I only booked the 7-day Spain cruise in early August 2016 so why hadn't HAL already have taken that particular cruise off the itinerary instead of allowing clients to book the cruise and then take the sailing off later in August. I would understand it if I had booked the cruise one year out. I am really disappointed, like the others, who had to find out through other means and not notified directly by HAL or our TAs that the Oosterdam would not be sailing in Europe. I need to make other arrangements but will not be able to do any planning until I know that HAL would be refunding my full deposit. Thanks for allowing me to vent.
Official: Oosterdam has been re-deployed April-Nov. 2017
in Holland America Line
Posted
Thanks to Lady Arwen for the Accounting department's phone number as I might have to resort to calling them too. Both HAL and my TA have not responded back to my emails. My anger is that I only booked the 7-day Spain cruise in early August 2016 so why hadn't HAL already have taken that particular cruise off the itinerary instead of allowing clients to book the cruise and then take the sailing off later in August. I would understand it if I had booked the cruise one year out. I am really disappointed, like the others, who had to find out through other means and not notified directly by HAL or our TAs that the Oosterdam would not be sailing in Europe. I need to make other arrangements but will not be able to do any planning until I know that HAL would be refunding my full deposit. Thanks for allowing me to vent.