We were supposed to sail today (Thursday). Even if we are Negative now, since we have no symptoms, we still had to say we had tested Positive within the last ten days.
We were denied boarding but still keep getting requests via the app to do our safety briefing! I still haven't managed to speak to anyone after spending hours on hold. I did get a reply from Royal Caribbean International via Facebook Messenger who told me to email Royal Customer Service in Australia and provided the email address, which I have done.
I will contact our travel insurance and deal with any claim when I get home. I am keeping all receipts and keeping track of all the phone calls made and emails sent.
This whole situation has been a nightmare without any assistance at all from Royal Caribbean and desperately spending days trying to get in touch with someone at Royal Caribbean who could help. It has all been so frustrating! Just imagine if we were really sick and dealing with all this!