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CruisingMom77

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  1. I know... it's a pain. First you have to call the Canadian office, wait until a rep answers and then ask them to get transferred to an American agent. They should be able to transfer you over, it depending on the call volume it can take a while.
  2. Has anyone tried calling the MSC USA office lately? How long was the average wait time? Our sailing would have been April 25th, I requested the FCC March 24th. The e-mail confirmation said I should receive the certificate in about 60 days. I have not received anything yet. I am thinking of giving them a call. I am curious how much time I should allocate. Thank you.
  3. Im waiting for my fcc too. April sailing
  4. I am still waiting to "officially" receive an e-mail with my FCC and the refund of port fees. I am curious, those who have already received the FCC by e-mail what are the T&C attached to it. Thank you.
  5. I was wondering if anyone has received their FCC and if so how long it took. Our sail date would have been April 25th. I completed the form for the FCC on March 21st, received the e-mail confirmation with the reference number in it. Still no FCC certificate received by e-mail. It's been 60 days since completing the form, and past the 14 days after our original sail date.
  6. Yes. The best part of a cruise. One of the best anyway among many others. I miss seeing the endless blue of the ocean, feeling the breeze, the scents, the atmosphere...visiting the islands, the excitement what the next island would bring. I miss a careless week with no cooking, cleaning and real quality time with my family.
  7. I received the same email. Our booking is with the USA office but since we are Canadians I believe it got transferred to the Canadian office.
  8. I received an automatic e-mail today from MSC Canada that my cruise is cancelled. I called the Canada office and explained them how I booked through the USA site etc, and asked how the credit will work. I do not think the agent was very knowledgeable. I do not really blame her, as it is a new and fluid situation. She said that if I cancel, and I can cancel it through the Canadian site, I could get the 125% FCC, and the e-mail confirmation will have instructions on how to redeem the credit. She thinks the Canadian office should be able to help me when it comes to picking a new date for my cruise. Oh, and she said the Canadian office does not offer the full refund, which is offered by the USA office. There is no consistency. I am thinking of going for the full refund through the US site and that way one day I will get my money back. Now that the borders are closed I am wondering when Air Canada will suspend flights to the US and offer the full refund instead of the travel credit that we would need to use till December 2020.
  9. We didn't have a TA. Booked through MSC USA directly.
  10. We booked our April 2020 cruise way back before the Canadian site/office opened. Our booking is with MSC USA. Now our cruise is cancelled due to COVID 19. Anyone else in the same situation? We are wondering if we should request the full refund option or the 125% FCC. If we decide for the cruise credit how are we going to be able to use it? If it's issued by MSC USA, I do not think we can use it on the Canadian site, but since we are Canadians we will not be able to book through the USA. Or will we? Anyone in the same situation? Thank you.
  11. Thank you. Can you use the FCC to book your next cruise online, or do you have to call?
  12. Thank you. but if you want, can you book immediately? Did you receive an e-mail about the FCC? Can you book your next cruise online with the FCC or do you have to call?
  13. Has anyone contacted the dedicated number yet? I'm curious about how it goes. Are they able to reschedule your cruise while on the phone or they just issue the credit and then you have to call again to book your trip for another date.
  14. Now the link is on the USA website. You go to the FAQ, great... the answer to the one of the most important question is: HOW DO I REDEEM MY FUTURE CRUISE CREDIT? xxxx
  15. I am hoping it is "just" an IT issue. When I checked the USA website this morning there was actually something about new cancellation policies but when I clicked on it I got an error message. Now the link is gone. Hopefully IT is working on it and they will fix it sooner than later.
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