amityrb

In my original post I failed to mention that I called the airline in Oct. when we learned the airline we'd be flying on. I told the rep about the POC and it wouldn't be used on the plane.. She Consulted with someone and then told me it was OK and I should call 48 hrs. before the flight to verify with them. That is when they insisted on forms and a Dr.'s statement.. That was provided via email and at the airport check in. p.s. Thank you for all the comments and advice. I had done some of them and I contacted Elliott advocate.

Here is your review text: We were to celebrate our 60th Anniversary while seeing new Asian ports. We paid Holland America(H.A.) to book our air on Cathay Pacific. I take a Portable oxygen concentrator(POC) on the plane for use at our destination(not on the plane). We complied with airline rules and provided a Dr.'s statement on their forms saying I am fit to fly. At the airport, during check in, they informed me that the airline medical team said I wasn't fit to fly. We didn't fly and missed the cruise. H.A. is charging cancellation fees that include what we paid them for airfare. The airline seems willing to give a refund if H.A. calls them as the travel agent who paid them. Instead H.A. is penalizing me that amount. They say we cancelled, but their chosen airline disregarded our Dr.'s testimony that I am fit to fly. Being denied to travel is not cancelling. Very poor customer relations.