Work2cruz!

15 minutes ago, Lolou127 said:

I’ve just looked and it’s available on our cruise which is for August 2020 £61.97 per day, however we already have the premium drinks package so I assume if we wanted this I’d have to call to see what we’d be charged?

From Premium it's $9.00 pp  per us per day 

7 minutes ago, kayehall said:

Sounds like this is an in cabin option.  And does not include drinks at the bars.

this included everything in the Premium Package plus the other perks.  So does include all the bar drinks 

I just upgraded for my Feb 14th, 2020 cruise.  It's not available on board 

If you have premium already it’s $9.00 pp per day upgrade. If you have classic it’s $21.00 pp per day and only on 2019 sailings so this confirms what Celebrity told me.  I hope they open it up to 2020 sailings.   

Mystery Solved

I just called Celebrity.  I love you Celebrity but it’s amazing how uninformed your customer service people are.  At first she told me it was called Beverage Plus package and only available if no drink package.  I said I believe your uninformed because I know it’s now called Drinks and more and is available as an upgrade for $21.00 USD ppd.  I asked her to check further.  She put me on hold and came back on the line.  So yes it’s all the above per the screen shot but only available as an upgrade on 2019 sailings.  
 

This now makes sense that  it shows nothing for my 2020 or 2021 sailings.  Hopefully this is a trial and will be opened up to 2020 sailings.  How can a cruise line the size of Celebrity not inform their customer service people of this? I love Celebrity and only sail with them but I always find out more information on cruise blogs than from Celebrity- crazy. 

2 hours ago, mikkelhansen said:

Saw this in my Cruise Planner for our December 1 Edge sailing:

 

There is NO info at all when I click the "Drinks & More" package, but the short "hype text" shown above vaguely resembles the description of the Premium + package. In other words, it would seem that it's now possible to UPGRADE to the Premium Plus package.

 

 

Interestingly, the price of the "standalone" Premium Plus package has now increased to 76,50$ - which is definitely not the same price as the normal Premium package, as mentioned below!

 

 

2 hours ago, mikkelhansen said:

Saw this in my Cruise Planner for our December 1 Edge sailing:

 

There is NO info at all when I click the "Drinks & More" package, but the short "hype text" shown above vaguely resembles the description of the Premium + package. In other words, it would seem that it's now possible to UPGRADE to the Premium Plus package.

 

 

Interestingly, the price of the "standalone" Premium Plus package has now increased to 76,50$ - which is definitely not the same price as the normal Premium package, as mentioned below!

 

 

I’m sailing on February 14th Silhouette and this is not showing as an option.  Still only shows premium for 12.00 I hope it not just being offered on The Edge.   

1 hour ago, FRMPEI said:

 

 

CONFIRMED!

This is the exact story you told us sitting at the World Class Bar aboard Silhouette. You were kind enough not to share this sheet! story with us while eating at the Lawn Club Grill. It was great to meet you. Too bad it was the last evening of our cruise.

 

Regards,
Kevin Reid

Great meeting you guys - I agree - wished we had met sooner.  Be careful being on this thread - at times it stinks...

Read some of your blogs, great reviews..   Hopefully we'll meet on an upcoming cruise.  In the meantime say hi to Anne of Green Gables for me..:)

9 hours ago, ReneeFLL said:

 

I don't know since I'm not on FB very much. Maybe someone else will know.

 

 

 

I completely agree, but FB gets more traffic. Two places is better than one.

 

 

 

I can't answer for sure what happens to them, but I do know that people can report certain posts. That could be the case and then they get deleted. Deleting informative post shouldn't happen imo.

  I have seen postings on fb as well and many commenting the same as here.  It’s an issue that some experience on board and others didn’t.    We didn’t smell it all the time but when we did it was gagging and we had to leave that area.   Celebrity obviously knows about it.  Maybe the problem is too big to fix without bringing the ship in for major redesign, who knows.   But they need to fix it.  We love Celebrity and have 3 more upcoming cruises (none on the Edge).   This hasn’t stopped us from sailing Celebrity but I wouldn’t book a future booking on the Edge until I hear this is resolved.    I am also intrigued at people who attack people on these blogs.  I just hope I don’t meet any of them on any of my cruises.   Something tells me I’d know pretty quick that your not my kind of people if I do.   

We just did Select Dinig on the Edge.  We just showed up at one of the 4 dining rooms when we wanted to eat and were seated quickly. Once we had to wait 10 minutes but they gave us a beeper - no big deal. Worked out great.  Service and food was consistent in all 4 dining rooms.  They’re was just the 2 of us, bigger crowds may not be as smooth.  

Personally I think this thread should continue until we hear the issue is resolved and it hasn’t to date. The only way that will happen is if Celebrity sees a negative financial impact, by either having to continue to compensate people who complain or bookings slow down or people cancel.   I’m sure they would prefer this thread doesn’t exist as well.   

I spent thousands of dollars to be on this cruise and I think it’s unacceptable that this issue wasn’t resolved months ago when it was discovered.   

We were on The Edge February 24th sailing.  Loved the ship, food, service etc but this ship most definitely smells like sheeeet....

We smelled it first day while still docked in Fort Lauderdale at the Sunset bar and was thinking it was Fort Lauderdale until we smelled it again at sail away in ports.   It’s disgusting and Celebrity really needs to address this.  It certainly didn’t ruin our cruise but we did avoid the Sunset and rooftop area.  I won’t be sailing on this ship again until Celebrity gets their sheet together.  Literally!!  I have sympathy for anyone who had to deal with it in their cabins and glad too see your getting compensated.  Based on what we smelled (and many others on our sailing) you deserve any compensation you got.   

I booked 2 years ago and the cabin was not listed as obstructed view.  I know others were informed by they’re TA and received compensation or cabin change.  I discovered this yesterday myself.  Waiting to hear back from my TA. 

I just discovered today my Infinity cabin (7247) that I booked 2 years ago on my upcoming Edge Booking has an obstructed view.  I’m reading Celebrity let the TA’s know this but my TA did not inform me as this information was not available at time of booking.   I heard Celebrity has offered cabin changes or credit.  Since my cruise is February 24 the cabin options are nil to none.  Not to happy I wasn’t informed earlier.  My TA is now looking into it because I asked them. Anyone else make this discovery.  If so what was your outcome. 

We booked the Edge the day it went on sale for 1600.00 USD pp for E4 Infinity Balcony.  We have drink packages, PPD grat and $450.00 OBC.   I’m thrilled we got such a great deal as price has more than doubled.   I don’t begrudge Celebritiy if they get higher prices.  Their goal is to book for the highest $$ the market will bear and I’m sure they want to pay off their billion dollar investment sooner than later.   I’m just hoping it lives up to its expectations.  I would be more upset if I paid the high pricing and got sub par service or experience.  For now I’m looking forward to a new ship and new experience, plus this is our first cruise since reaching Elite.   

This may have already been asked and answered, but do we know yet if Eden will be included in the 3-night dining package?

They do mention Eden in the Overview so I booked assuming it’s included. I copied this from the site.

Overview

Experience as many specialty restaurants as your appetite desires and enjoy up to 45% savings when you purchase our Specialty Dining Packages for your vacation. Take a culinary journey in Qsine, let your inhibitions go and set your senses free in Eden. Experience impeccable service and world-class cuisine at Murano. Discover upscale dining elevated to an art form in Fine Cut Steakhouse. Savor our classic Italian flavors in Tuscan Grill or enjoy dining under the stars at the Rooftop Garden Grill. Book different restaurants for lunch and dinner, or revisit your favorite restaurants over and over again… the choice is yours. Our distinctive specialty restaurants selection varies by ship.

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We always have good luck booking Priceline Express Deals. Last year we got The W Hotel for 190.00 USD. (Normally $500-$600 a night). Next year we got Four Points Sheraton for 120.00 USD. We fly into FLL - Uber to hotel $41.00.

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I was able to book on my laptop, their mobile site must not be working correctly.

 

I was booked the 3 night package for $109 each. I used OBC. I was not able to book specific restaurants, so it’s possible Eden won’t be included. Last Valentine’s Day we were cruising & had booked 5 night dining package on a 5 night cruise. Then they didn’t want to allow us to dine in a specialty restaurant on V day without paying an additional $70pp. Are you kidding me? It took some arguing with multiple people to not have to pay the additional up charge, but it eventually was waived.

 

They should not have sold the package if it wasn’t valid. The only thing different in Chops that night was they offered poorly printed rolled up menus and cheap champagne. The actual menu offerings were the same except they added one dessert. Definitely not worth a $70 upgrade fee.

 

On another note, someone earlier mentioned dining with an 18 month old. There was a note on the specialty dining reservation that the minimum age was 12. That poster may want to make sure the toddler is permitted in the restaurant.

 

 

Vickie

I read Eden was included but The Magic Carpet is not.

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Thanks. I was using my iPad, I’ll try my laptop.

 

 

Vickie

Let me know if it works. Then I’ll know it’s a celebrity issue and not my iPad.

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When is your sailing on the Edge? We are booked for April 7, 2019. When I log in to my cruises, it doesn’t let me access the planner. I don’t know if I am too far out or if it the website not working correctly.

 

 

Vickie

February 24th. I’m unable to do this on my iPad but I’m able to do it on my laptop. Weird but no surprise with Celebrity site.

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I’m glad I read this thread. I’m booked on the Edge next year and was holding off booking the 3 night package in case of a promo. I didn’t realize they didn’t always offer the packages. I normally wait to go onboard to negotiate but I’m thinking this may be difficult on the Edge because people will want to try the different restaurants. Plus the $109.00 is a good deal since it includes Eden which is $65.00 pp. Hoping to eat in there 1 night for sure. Plus was able to book with our OBC which is even better.

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My recommendation for those with packages is to have a list of your preferred restaurants, dates and times when you board and head immediately to a specialty dining table and make the reservations before they run out of the dates and times you desire. They do book up fast on some cruises. They usually have a table set up outside the Ocean View Cafe ( buffet) when we board.

 

We did this last time we had a package and were able to get all the times we wanted. [emoji2]

That’s a good idea. I plan on buying the 3 night dinner package. I’m thinking restaurants will be much busier on the Edge.

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Thank you, your post is much appreciated. Did you enjoy Murano?

We love Murano. We met a very nice UK couple who had the same experience with missing lunch. They also spoke to Concierge and ended up joining us for lunch. Sometimes just a simple conversation with guest service or Concierge takes care of any issues or concerns. At the end of the day Celebrity wants happy customers.

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A couple of years ago we were in Concierge and even though we arrived at port at 11:45, it was 1:30 before we got on board. They had computer issues and only one gangway was open so boarding was delayed. We missed the Concierge lunch because of this. I went to our Concierge desk and asked if we would be compensated. At first she said no, then I said - if this is a perk I paid for by booking Concierge and through no fault on our part we were not able to take advantage I feel we should be compensated. I was very polite with my request.

The next day we were called to Concierge desk and told we can choose lunch on a sea day in the one of the specialty restaurants. We chose Murano and enjoyed a great lunch on our last sea day.

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I’m afraid PH is not in my budget but I am working on booking 7141 thanks the all the great advice

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Best cabin on Summit

 

 

 

6147 or 6148

 

 

[emoji3]

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