blkadr08

Take heart! We were isolated in Vancouver in April 2022 and ran up a $7000+ tab, which Holland promised to cover. Like you, no amount of calling, texting cajoling or threatening for almost exactly a year got so much as a response from Holland. Sat on hold for two hours on three occasions before giving up. The good news: We just got a check from HA for the entire amount! So, don’t give up hope!

This has to be hurting HAL’s bottom line. Like many others here, we have been promised (in writing) close to $7000 in reimbursement for the isolation in May 2022, but, because HA has been so completely non-responsive about this, we refuse to cruise on any Carnival line ship until this is resolved . We cruise every summer, and have booked cruises on both NCL and Windstar already out of our Holland America cruise fund ( yes, we really have one - We are 4 Star HA Cruisers). Really sad, because we love HA otherwise and wouldn’t have considered another line, but for this problem.