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bozemanman

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Posts posted by bozemanman

    Help with locating a cruise consultant

    in Holland America Line

    Posted

    Thank you everyone for your help. I understand agencies have been severely hurt by Covid...and I will try again to get my problems solved there first. Doubtfull I will cancel and rebook as pricing has increased about 1/3rd the booked price...and the perks...I have time on my side as the cruise isn't until May '22

    • Like 2

    When will refund be issued?

    in Holland America Line

    Posted

    40 minutes ago, CATandSQUID said:

    We finally received our cruise credit from a cruise that was cancelled in March 2020. It showed up on our HAL page.

    Thank you for mentioning that. I had emailed guest relations 9/16 ...and just checked my account page...there was the FCC book by 9/18/21...I assume they issued it 9/18/20..but it's there...yay! They mentioned originally credit for the cruise + a FCC but I never got the credit...just the prepaid extras were credited to my CC

    When will refund be issued?

    in Holland America Line

    Posted

    I have...but not for a few months  I did get a reply to an email in May to be patient..should take 60 days. I waited until last week and sent another email ....no response. Who exactly do I call-email? I did book thru a TA but they did not respond either 

    5 minutes ago, KAKcruiser said:

    I would start with calling them.  

     

    Finding credit in my account

    in Holland America Line

    Posted

    2 hours ago, SAPMAN said:

    That is crazy.  I have had 2 NCL cruises cancelled (last one for 14 April).  After they cancelled with an email and letter (usually about 3 weeks before scheduled) I had the FCC and CruiseNext Certif. posted in the Latitudes "My Account" section about 3 days later.  I could then rebook using the FCC as I wanted.     NCL also gave a 20% off the price of a future cruise IF you rebooked withing about 2 weeks - although your sailing could be up to 18 months away.    That can amount to quite a bit depending on you cruise/cabin selection (I re-booked a much longer cruise with Suite for $10,000 (2 people) and got $2,000 off)

    I think HAL only gives an extra about $500 OBC for re-booking??

     

    Of course, if the line goes bankrupt, likely all is lost. 

     

    Swamped, sure.  But this should be an automatic program as cruises cancel to post the FCC amounts.

     

     

     

    Umm... Norwegian is WAY more likely to be the one going bankrupt.   .jus saying

    What's Up?

    in Holland America Line

    Posted

    10 hours ago, sevenseasnomad said:

    This evening I visited a website, which has the words HAL and facts in its address, that many of us use.  I clicked on the dining room for Vaandam, so I could decide which table to request on a summer cruise to Canada/New England.  Instead of viewing a schematic of the MDR layout, I received a page with a solid red background and white print informing me that this site has been reported as a danger to my computer for stealing personal information.  I last visited the site without incident about a month ago.  Without those schematics, I have no idea which tables to request.  Just wondering if this is something odd going on with my computer or if the site I've trusted for so long is actually a danger.  Has anyone else encountered this message?

    Where do you request for a specific table number?  Is it with ship services?

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