KatyaM

Thanks for all the responses - they have been very helpful! Especially pleased to hear the Aldi Bauhn Adaptor Kit has passed muster with Princess in the past - that is the one that we have used in the past, but ditched it for the last couple of cruises because we were taking an extra electrical appliance. Will dig it out again for 2020!

Also, to clarify, I have just re-checked the power board confiscated by Princess in Sydney last year and was surprised to find it was actually a surge protected one - therefore despite my surprise at the time, the security guys in Sydney were acting consistently with the information provided by Princess on their website. My bad!

K

Thanks for that!

Thanks Buckeye10640. Unfortunately we had it in our carry-on, in the misguided belief that we could start plugging things in before our checked bags arrived! My next plan was to pack it in the checked bags, but from your post that looks like it's a no go too! I wonder if it's an Aussie thing? Interesting if the UK is different and it's also a British Commonwealth thing?

We are sailing on Crown Princess and Island Princess out of Southampton in August/September 2020. We have only sailed on 2 Princess Cruises before, both out of Sydney, Australia. Both times, our non-surge protected power board was confiscated, notwithstanding that the FAQ suggests that power boards are ok, provided that they are non-surge protected. Is there a practice applied in the UK concerning non-surge protected power boards? If so, is there a particular type (which accepts Australian plugs) which is acceptable and therefore not liable to be confiscated?

Thank you for this information. Helps wth the forward planning!

We are travelling on cruises to Norway on Crown Princess and to Norway and Iceland on Island Princess in August/September 2020. I have never travelled on either of these ships before.

The passenger information suggests that there are only 110v/US electrical outlets. As I am from Australia, some of my travelling appliances are 220v. I was wondering whether there are any 220v/European outlets in the staterooms on these ships.

If it is relevant, we are in a S4 & S5 Penthouse Suites.

Many thanks for any information you can share.

We are sailing in a Sky Suite on Celebrity Constellation in October 2019. According to the Celebrity Website, there is both 110V and 220V power to the cabin. I would like to bring my 220V hair dryer, rather than a less powerful dual voltage one. Does anyone know where the 220V outlet is located in the cabins? Thank you

Has anyone actually received their refund yet? We ended up booking another Celebrity Cruise to "fill in the gap" in our itinerary, following this cancellation, which we had to pay for in total as Celebrity would not apply the AUD13,500 payment that they are holding for a product they have not delivered. Apart from the obvious cashflow implications, I am finding the now 2.5 month delay (and counting!) extremely annoying and significantly testing my loyalty to their brand. Interested to hear if anyone yet has received a refund?

Thanks, will do. Good luck to you too!

KatyaM, try calling the 800 number help desk that was in the letter. 844.418.6824. Tell them you want to speak with One touch hospitality rep.

 

Good luck.

The first we heard was an odd email yesterday telling us that because our reservation status had changed, all of the shore excursions that we had booked, were also cancelled. At first I couldn't quite work out what was going on - I checked my reservations in "My Celebrity" and saw that the reservation had been removed from the list! I checked with our travel agent and she hadn't heard anything either. She tried to call Celebrity to find out what was going on only to be told that there was no one who could help her and to call back 2 days later! In fact, we weren't even sure of what was going on until we saw this thread. Extremely frustrating and really tests my loyalty to the brand - this would have been our 10th cruise, and although we have "future cruised" 2 more cruises in 2019, we will really think twice before booking with them again. Let's face it, if Celebrity cares so little about the value of their brand, why should we continue to be loyal to it! :mad::mad::mad: