skiierx131

11 hours ago, skiierx131 said:

I submitted my request for full refund back on March 14 (April 18 sail date), 76 days later I now see two pending refunds on my credit card, the deposit and final payment, all there. If and when they post, or get removed, I'll update again. Hopefully this is the start of a lot of refunds for people on here.

And just like that my full refund has now posted to my account. Glad to see others finally reporting the same. Hopefully this is the end for a lot of waiting for you all.

I submitted my request for full refund back on March 14 (April 18 sail date), 76 days later I now see two pending refunds on my credit card, the deposit and final payment, all there. If and when they post, or get removed, I'll update again. Hopefully this is the start of a lot of refunds for people on here.

6 hours ago, TampaGambler said:

MSC's excuse that it will take 60 days to complete refunds is garbage and can be debunked with one simple example.

 

Currently, MSC's sole excuse is the shear volume of refunds, however, if that were the case then we would've already seen at-least some early passengers receive their refunds. I would be way more understanding if you could see they were processing refunds and were on only through some date in April. However, they haven't even processed any refunds for the famous Puerto Rico cruise that was supposed to get refunds. They are basically saying, "We need 60 days to process refunds, but within the 60 day period we haven't processed any refunds." Do they really expect me to believe they haven't processed any refunds "due to volume" and then they are going to process months worth of refunds overnight?????

 

I've been waiting on the hope that MSC would do the right thing. We really enjoyed our cruise on the Seaside in the Yacht Club, so are reluctant to dispute with my CC for fear they will say we cannot cruise in the future. However, the time is quickly approaching the point where I'll say screw it, dispute with my CC and cruise in the Haven again if they block me. 

Exactly how I feel too. I understand MSC has a backlog of probably hundreds of thousands of cash refunds to process and it will take some time for some people. But how have they not started to process any of the early Mid March requests? Why do they keep sitting and letting that pile grow and grow. Patience is running short.

22 hours ago, Até said:

I saw it posted in another thread that MSC USA changed the refund policy back to 60 days from date refund is requested.  It applies to all MSC cancelled cruises.  That makes a lot of people officially overdue so hopefully we will start seeing a lot of refunds processed - or a lot more credit card disputes.

 

Request a Refund
We hope you choose to reschedule your cruise for a future date. However, we understand this may not be the ideal option for you. If you choose not to take the Future Cruise Credit, a refund will be issued 60 days from the date the refund is requested. 

 

https://www.msccruisesusa.com/cruise-itinerary-changes-and-cancellations/canceled-cruises-miami

Awesome, I see the updated language too. This now matches, again, with my original cancellation email (60 days). But I am now past the 60 days, I'll probably give it another week and if we don't start seeing refunds contest the charge.

9 hours ago, MississippiMom said:

It's May 14th, and our June 13th cruise still has not been canceled.  We all know it is going to be canceled. So what's the delay RCCL?  And what will RCCL do in the future to convince this never sailed on RCCL family to give you a try?  At this point, I'm not impressed with everything I'm reading about RCCL's slow refund process.

The delay is so the limited customer service reps still working don't get even more overwhelmed. Also if you think Royal is slow, you should check out some other forums (Carnival/NCL), some are even worse.

Had an April 18 and April 25 cruise booked that were paid in full at time of booking. I requested a refund the day after they were cancelled (March 25). I received the two most recently emails about your refund coming (April 29 and May 6). Finally this morning I have 6 pending refunds on my credit card that I can see online. They do total the total amount I paid on both cruises. 50 days for me.

20 minutes ago, optimusprime82 said:

 

Thank you for posting the menu. Perhaps this should be pinned to the main page along with the other Menu threads.
 
Is the OC YC restaurant open in the evenings as well or is it only open for lunch?

Only lunch.

This was today's email update

I understand MSC being overloaded with refund requests, but how have they not fully processed a single one yet? I'm owed a refund from RCL too but at least people over on that board are reporting getting their full refunds, so I'm not worried about not receiving that refund yet. I'm giving MSC until May 15th before I'll file a CC charge back, assuming we haven't started to see refunds yet. After all they did say "Your refund will be processed within 60 days." in their original email from when I cancelled on March 14.

4 hours ago, SkierRobUMN said:

How do you get “enrolled” to receive these free cruise offers? I get that it’s based on casino play but how do they track your play and have your contact info? Also, how much do you have to gamble?

All play is tracked through your sea pass card, which you can insert into the slot machines to get points as you gamble. You also should be signed up for royals rewards (crown and anchor). Check out https://www.clubroyaleoffers.com/ and enter your last name and crown and anchor number to check if you have any offers. 

20 hours ago, Rustic23 said:

We were to sail out of Galveston on March 29.  Received credit today and I do not get RCL's math.  I thought the deal was 125% of what you paid.  Well, my cruise cost $1,600. My cruise credit for me was $1,053, and  $401 for my Wife.  for a total of $1,454.  Here are their explanations.

 

• Please know, your credit is based on the amount paid on your cancelled reservation. If you see a lower value, you may have had a rate that lowered your cruise fare, like our Kids Sail Free promotion, BOGO or other offers.
• Valid on bookings created on or after March 6, 2020 and existing bookings not yet paid to full.
• Any booking made using the Cruise with Confidence FCC must be used for a sailing that commences on or before December 31, 2021.
• If the FCC is not redeemed and sailed on or before December 31, 2021, the certificate will automatically expire and have no value.
• Future Cruise Credits are per person, per booking, and valid only for the person noted above. FCCs are redeemable towards cruise fare only and are not valid on Complimentary cruises, Incentive bookings, and Charter sailings.
• All guests are responsible for taxes and fees, where applicable.
• Royal Caribbean International reserves the right to void the FCC Savings amount if the guest named above receives another form of compensation which includes claims through our travel protection or requesting a refund.
• If there is a remaining balance once you redeem your FCC, you'll receive the balance in a new FCC after you complete the sailing it is used to sail on.
• FCCs are only valid for the cruises on Royal Caribbean International ships, are not transferable, and may not be redeemed for cash.
• Additional terms and conditions apply.

So I don't see how $1,660 paid in full comes down to $1,454 and that is what I paid plus 25%

This is the MSC board, but both RCL and MSC are using similar logic. Was the $1600 paid in full the total cost of your cruise, or the cost before port fees and taxes? You should be refunded port fees and taxes to your original form of payment, the 125% FCC is only on the sailing subtotal amount. 125% of $1163 would get you to $1454 FCC, leaving $437 in port fees and taxes to soon be refunded.

On the other hand, I've read that royal has been screwing up FCC amounts like crazy, so /shrug.

I'm sure each country is different, but in the US if your FCC is more than your new cruise cost you will get a new FCC with the remaining amount

https://www.msccruisesusa.com/en-us/COVID-Cruise-Cancellation-FAQ.aspx

• IF THE VALUE OF MY FUTURE CRUISE CREDIT IS HIGHER THAN THE COST OF MY NEW CRUISE, CAN I GET AN ONBOARD CREDIT FOR THE DIFFERENCE?

  No, your remaining Future Cruise Credit balance (if applicable), will be converted into a new Future Cruise Credit.

Sounds like I need to book this club royale offer myself, pay the taxes/port fees myself. But can I then transfer it to my TA? Is it even worth it, as in would they still get their credit for having a cruise tied to them?

37 minutes ago, Greg901 said:

Does anyone if the 125%  FCC is on the drink packages and excursions. We sail May 24 and haven’t purchased a drink package but are planning it will purchase now if will get 125 back.

 

Excursions and drinks packages will refund at 100% of what it cost you, you will also get it back as a straight refund to your credit card, not a FCC.

4 hours ago, resistk said:

Just got an email from MSC that makes the incredible claim:

 

"At the present time, new cruise embarkations are scheduled to resume on April 30. "

 

They are not doing themselves any favors by making wild claims like that.  Who is going where in 30 days?

At least MSC is posting a date further out than Royal (April 11), Carnival (April 10), and Norwegian (April 12) for their current returns. I don't think we'll be cruising by the end of April, definitely not in 3 weeks.

On 3/20/2020 at 8:31 AM, deliver42 said:

We were booked on a cruise for 04/11 on the Seaside with their balcony for the price of an inside offer. The cruise was cancelled by MSC, and we took the refund option. Our credit card was credited today for the full amount.

What day/time did you request your refund? Did you do it thought the website? This is the first one I've read of someone getting back.

Go back to your cruise planner and look at your order history (at the top next to your cart), you can cancel in there.

1 hour ago, Cullyman15 said:

It's simple, they made a choice to hold on to those cabins hoping for a higher profit margin rather than upgrading their loyal customers at a smaller profit while freeing up another cabin.

Doesn't every cruise line do this? Yes cruise lines try to maintain loyalty, but they exist to make a profit, not be your friend.

If you call to cancel your cruise MSC is claiming it will take up to 14 days to get your FCC. You will not be able to immediately use it. So you'll either need to wait to rebook the same cruise you just cancelled, or pay in full for it and use the FCC some time later this year or next.

2 minutes ago, Talex831 said:

I hope they do, and people who are worried take advantage of it.  I'd love a less than full ship for our April cruise.

My thoughts too, we're on Seaside for 14 days starting April 18th. Would have to have less chair hogs to deal with.

Booked for 14 days starting April 18th on Seaside, for our honeymoon. MSC will need to cancel the cruise to keep my fiance and myself off the ship. Hopefully it doesn't come to that.

17 hours ago, deliver42 said:

While it's an excellent price, you have to call and ask for the special price. I can see being on the line for 2 hours waiting for a rep. Why they just don't put the prices on the web site to book on line is a question only MSC can answer. By the way, you can still get the Voyager Club discount, though it's obviously not too much.

Where are you seeing you have to call? Right on https://www.msccruisesusa.com/en-us/Cruise-Deals/super-balcony-upgrade.aspx you can book for the interior price.

10 hours ago, agnesd said:

I definitely agree with you.  What happens if you don't give him the extra gratuity. No one knows he asked for it and I would be afraid of the consequences.  I would report it and ask for another attendant.  Anyone who would "shake you down" it shady at the least.  Please let us know how you handled this. And what ship is this?

What consequences are you expecting? Do you except the cabin steward to be retaliatory? The man is just trying to make a few extra bucks, I really doubt he's going to get mad and try to "do" something to you. Especially since I've never left an extra tip until the morning of my last day, by the time the steward finds out he got an extra nothing, you would be off the ship.

On 2/19/2020 at 8:48 AM, AerynSun_JohnCrighton said:

Thanks so much for the detailed review. We go May 30th! Was there a safety net in the zip line? I'd like to try but nervous about the heights and safety...

 

This will be our 2nd MSC cruise. We did Armonia last summer (educator) and I loved the pizza. Had it everyday for lunch or snack. I found it pretty close to Naples, Italy quality. Was it the same on Seaside? 

 

Did you get your CC party pic? I found last year I had to go to photos and request it. It was nice and worth the trouble.

 

Thanks!

Meg

There are no safety nets below the zipline. Check out

I also have MSCs Catamaran & Stingray City excursion booked for my cruise in April. Other than getting lost and the 1 rude passenger it sounds like it was a blast. How many people were on it with you? How was the space on the catamaran for the trip there and back?