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dans0202

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  1. Sign up for go carts and laser tag we’re in the social. Get there as quick as possible. Granted I was there during a prime week for kids but there seems to be limited spaces.
  2. This was my 8th Christmas cruise with NCL. Not my last but I did not purchase a cruise next certificate as i may want to try something new as getting less for more money is taking a toll. Highlights Ship is big,nice looking and clean. The morning and afternoon staff in all the restaurants are great, hard working and eager to please. As an experiment NCL is slightly changing the lunch menu the dining rooms each day which is a nice change. Laser tag and the go carts were fun and something new. Only negative is 3 of the 20 guns failed to work during our session and there is no senior staff around to deal with issues. I feel the recreation staff unlike many other staff are left to flounder without management support and deal with technical problems and angry guests. A few of the speciality restaurants offer some fantastic dishes and all were positive experience with good to great food and service. Check in was a breeze in the platinum line at 1130. Only 1 person ahead of us. Choir of man is fantastic, kinky boots was good. Found some great bartenders from past cruises that continue to excel at what they do. Manager at Q (a new BBQ restaurant) is as fantastic. He worked to get my daughter a vegan meal from another restaurant when others were not nearly as accommodating. The Q restaurant was surprisingly good considering much of the food is pre made prior to the cruise. Also good entertainment starting around 930. The choir of man performer actually took the stage for a set. Some low lights They continue to require our group of 21 to eat at 9pm or later. The minute we sit down there is a feeling that they are closing the restaurant with tables being cleared, moved around and remade for breakfast. One night we were initially told it was too late to serve coffee with desert and the bar one night was closed before dessert was even served. 2 nights it took 1 hour to get a glass of wine. I understand the staff is tired after a long day. They turn on the lights each night to tell us to leave. I wish they could find a way to seat us earlier. In the end this is the deal breaker that may result in me trying another line in the future. The registration process for the laser tag and go carts needs revision and soon or somebody will flip out 30 minutes into the cruise. Thanks to other comments I read, I ran to the registration for these activities. I then waited 30 minutes staring at 11:40. I then spent 45 minutes trying to sign up a group of 21 for go carts, laser tag and a comedy show. There are 8 people taking reservations. By 12:45 they were telling people go carts and laser tag were sold out for the week. The issue I have with registration was that if you are booking for more then 2 people each pair is reserved one at a time. What then happens after the first 2 are booked is that one of the other reservationists takes the spots the other 2 in your fore-some were trying to book. Then you have to cancel the original booking and start again with another time slot. This resulted in a lot of frustration. Watching the person trying to help us type with 1 figure was killing me. Ended up having to split up our group as he could not book people fast enough. The nicest thing I can say about the wine by the glass is that it stinks. The only thing worse then the quality is the price. NCL took their $8 a bottle house wine and made it $17 a glass. 2 dollars above the $15 UBP limit. One night after waiting 1 hour for wine with dinner the supervisor comes over and apologies. Says she will bring me a glass of something good. It arrived after desert. I saw the bottle and noticed it was the $8 a glass cheapest glass. Definitely not the good stuff. At the end of the day the staff is tired and no longer eager to please especially in the main dining room. I was forewarned about the deck chairs so I was not caught off guard. The sun deck has been removed and converted to paid seating. Finding a deck chair was no harder this year then past. You still need to be out by 730 to get a few chairs together. The difference is that to make up for the lack of space the chairs are on top of each other and crammed any where possible. It is hard to more around decks 16 and 17 at the best of times with every square inch occupied. The small tables that created a bit of room between chairs have been removed leaving no gaps in long rows of chairs. Saw people climbing on chairs to try and get out of their row. I suspect there will be some slips and falls. At the end of the day once people have moved the chairs around you often find yourself boxed in having to climb on chairs to escape. Not the end of the world but something to be aware of. Best pieces of advice Run on board and book all activities. Drag a chair from the outdoor seating area of the Mexican restaurant on deck 8 to the back of deck 8 and sit and enjoy and watch the ships wake in relative peace and quiet. Go to the main dining room for lunch more then once given the changing menu. Finally- plan, plan, plan. If you arrived uninformed you will be disappointed as things book up quickly. I can try and answer any questions
  3. are you able to provide the phone number. I cant find it in your link. Thanks Dan
  4. Thank you We have been running around Florida looking for distilled water but can only find 1 gallon jugs. Not very practical to carry on and hold until we get our room at 1:30. We are going to buy smaller bottles of purified water and hope NCL permits it on. Wish I had know about the ability to get distilled from the ship. I assume it needs to be ordered in advance. Thanks again
  5. Thank you for all your useful information and efforts. You have saved me a lot of time. We are traveling on the Encore this weekend with my son who needs a CPAP machine. You made a comment about power and CPAP machines. You said to bring a 12ft and 6ft non-surge power cord. Why 2 cords? We also travel with purified water which I understand is exempt from NCLs rules. Should I expect a hassle when I board? Thank you.
  6. I do agree with the bring your own and will do that in the future. I sail in a few days and picked the free drinks. My mistake which I will not make in the future.
  7. I feel the need to whine about wine I think the purpose of these boards is to educate, learn and exchange information. I hope my comments don't result in insults. I have been on 10 plus NCL cruises just for some background I know and accept that NCL is and has been known for nickle and diming people. Get them in cheap and then slowly take more. I am all for making money and free competition. I spend lots of money and just hope to get what I perceive as value for it. All that said I am for some reason very bothered by NCLs wine by the glass and price list. Year after year they reduce the list of wines covered by the beverage package and raise prices, This year they took their $8 bottle of house wine (my best guess based on research I have done) and made it $17 a glass. At 5 glasses a bottle that is $85 a bottle and a multipler of over 10. A typical resturant has a multipler of 3 to 4 on a low end bottle and 2.5 to 3 on a high end bottle. A 10 multiplier is insane IMO. So what's a customer to do when they feel they are being fleeced. Here are the options I came up with. Fell free to add to list and critque. 1) accept the situation, pay a few bucks for average at best wine and perhaps vent to others about it. 2) be angry and do not order the wine 3) order even cheaper wine, hate it, not drink it and contribute to global waste 4) complain to NCL management and have your comments fall on deaf ears 5) complain to NCL front line staff but have them not follow up with management for fear of reprisal by management 6) order the average at best wine, pay $2 a glass, go to front desk and reduce your daily tips accordingly. Tell staff if they want a fair wages (which everybody is entitled to) to tell management to stop screwing customers and then people will not screw them in return. Not sure I have the willingness to take option 6 but wish I did as this is the only way I see NCL getting the message as I am not prepared to be the never again with NCL person over $2.
  8. I feel the need to whine about wine I think the purpose of these boards is to educate, learn and exchange information. I hope my comments don't result in insults. I have been on 10 plus NCL cruises just for some background I know and accept that NCL is and has been known for nickle and diming people. Get them in cheap and then slowly take more. I am all for making money and free competition. I spend lots of money and just hope to get what I perceive as value for it. All that said I am for some reason very bothered by NCLs wine by the glass and price list. Year after year they reduce the list of wines covered by the beverage package and raise prices, This year they took their $8 bottle of house wine (my best guess based on research I have done) and made it $17 a glass. At 5 glasses a bottle that is $85 a bottle and a multipler of over 10. A typical resturant has a multipler of 3 to 4 on a low end bottle and 2.5 to 3 on a high end bottle. A 10 multiplier is insane IMO. So what's a customer to do when they feel they are being fleeced. Here are the options I came up with. Fell free to add to list and critque. 1) accept the situation, pay a few bucks for average at best wine and perhaps vent to others about it. 2) be angry and do not order the wine 3) order even cheaper wine, hate it, not drink it and contribute to global waste 4) complain to NCL management and have your comments fall on deaf ears 5) complain to NCL front line staff but have them not follow up with management for fear of reprisal by management 6) order the average at best wine, pay $2 a glass, go to front desk and reduce your daily tips accordingly. Tell staff if they want a fair wages (which everybody is entitled to) to tell management to stop screwing customers and then people will not screw them in return. Not sure I have the willingness to take option 6 but wish I did as this is the only way I see NCL getting the message as I am not prepared to be the never again with NCL person over $2.
  9. I have been trying to find where to buy a 7 day spa pass in advance of my Encore cruise in 10 days but it appears they are not available. I can not determine if they just don't sell passes for Encore in advance or they are sold out. Does anybody have any additional insight? Thanks
  10. I am on the Encore next month with a group and trying to pick which restaurants to book. We have 3 free dinners in the speciality restaurants. They all look great but I am trying to understand what is included and what is extra. I have tried to read some posts and search the internet but things just seem to change so fast and the NCL website seems to be unclear on up charges. Can anybody please verify which speciality restaurants are included in the 3 dinners and which restaurants or meals have up charges. Also if somebody has a platinum coupon for a free speciality dinning restaurant (say Cagney's) how does this meal differ from if they used 1 of their 3 free dinners Thanks Dan
  11. I was looking at a cruise out of LA. We have done the Christmas cruise out of Florida 7 years in a row and would like to find something different that time of year. Given the lack of competition and how new the Joy is I was surprised to see the pricing was around $300 less pp vs a cruise out of Miami. Any idea why the pricing is what it is? How are the seas on a cruise out of LA to Mexico compared to the Caribbean? Thanks
  12. Does NCL have an office of the president customer service department similar to other companies. I am continually frustrated by department after department operating as if they are a separate company with not interaction or responsibility take between departments. After problems in the past with group bookings we received the email - make sure you tell us when you are coming back so we can provide a welcome back amenity. Now we can't even get a department to note we are returning guests and we are on to our third group sales person in 5 months. While I know venting will get me nowhere, thought I would try one last time. Guest relations seems unwilling to even respond to our emails. T - 11 days. This being a platinum member does not appear to be worth very much in the customer service area. Thanks for listening
  13. I am fortunate to have been on many cruises, all of which have been Caribbean or Alaska. I am looking at a few cruises European cruises for my family next summer (July). Kids will be 19 and 16 years old, also fortunate to have been on many cruises all of which have been the new mega ships. I am looking at 3 options. The Getaway to the Baltic, the Star to Greece and the Jade to Italy/Greece. We have been on the Getaway multiple times but to Europe I don’t want to let the ship influence my choice too much (that said we really do like the specialty restaurants on the Getaway). I am not looking to blow the bank on excursions but I am also not a huge fan of the heat or just sitting at the beach. Based on my research to date in July I assume Greece is going to be unbearably hot but that in the Baltic I am going to pay a lot more for excursions. Just looking for some opinions on traveling to Europe with teens, how hot Greece really is and thoughts on the cost of must do excursions. Thanks Dan
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