Beware when using Platinum Princess Protection Plus on casino bookings. I had to cancel three recent because of my father's stroke. I was told by three separate casino customer service reps that the $200. deposit for each ($600) would be refunded in full by AON. NOT TRUE! They rejected my claim, despite getting all the physicians signatures and medical records.
After two hours on hold today, was told by the casino rep that I "canceled for the wrong reason" under the "cancel for any reason" insurance. (thus not even eligible for FCC) When asked to escalate my request, he told me to call back Monday and start all over with my issue as they would only be open for another hour! LOL
Calling Princess Casino Department is definitely a trip to the Theater of the Absurd.
So book online if possible, but if there is a problem....you are out of luck.
Does anyone know of any contacts to report the misinformation I was given by the casino reps? I'm afraid they will still make these reassurances to others having to cancel. Maybe others can be spared the wild goose chase I've been on.
Also, recommendations for other casino programs that have decent customer service? I'm ready for a break.