We had a butler on our 2021 transatlantic (Rome to Miami) for the first time and we were unsure what to use him for initially. But this gentleman (from India) was a jewel. He was perfectly friendly and quickly caught onto our habits and anticipated us. He brought us ice and canapés about 2 hours before dinner.
I was chatting with him about living in Pakistan when I was around 8 (Navy family) in the 60s and it turned out he had family from that area but many decades later, haha. I also asked him how I could get a *good* cup of hot chocolate! I had tried twice and first got hot milk that was vaguely chocolate from a confused buffet server. Then in the MDR for breakfast I ended up with water based very chocolatey drink and served about an ounce of cream on the side. Nope, not what I wanted at all so I was getting confused. The butler and I talked a bit about how I wanted a whole milk, very hot, very chocolatey drink. Whipped cream on top is nice but not required. (Princess does it exactly the way I prefer but I didn’t say that). He said “leave it to me”. The next morning he came with our in cabin breakfast and a silver pitcher of the perfect hot chocolate, better than Princess! He said he went to the kitchen and told them how to make it “right”. He said to just ask him and he will arrange it for me. Best ever service on any cruise! And a very sweet man.
