shl29

Thanks I posted in Australia Forum too.

Many thanks for your quick replies. Does Cruiscritic have an option to post in front of an Australian audience?

HI there,

I have a NRD booking made in Australia,

Now on the same ship same sailing date there is a better option available.

We are now in an AquaClass and we would like to go for a S2.

Same promotion Sale Beyond.

Original booking was 24. January.

I have a hold booking for the S2 with 4 perks Sail Beyond.

Question:

Celebrity Australia told us we need to go through the upgrades department and can not use the public offer Sail Beyond.

Upgrade offer only applies for same perks (Drinks) - current promotion not valid.

They actually force us to cancel and lose the deposit.

However terms and conditions clearly state that changes are allowed for 100 AUD. (Paragraph 31)

Quote:
 

2 minutes ago, labrador2 said:

Interesting....the rep made the corrections with me on the phone and I got the corrected invoice right away in my email.

Sorry I have to correct myself. 

Invoice is showing everything correctly with the exception of the B2B discount.
Codes are 

2 minutes ago, labrador2 said:

For those of you who booked or changed a booking under this sale...I urge you to check your confirmation paperwork. I noticed two problems with mine. I had originally booked another package and changed to this Veteran's Day sale. I upgraded from the Classic Beverage package perk to the Premium but the paperwork still had me with the classic. Make sure you have the right code on your paperwork.Call and they will switch it. Celebrity also made a mistake in the total by forgetting to add something in ....check everything!!!!! also the very nice rep on the phone asked me if I asked for the upgrade when I made the booking. She said if you are a Captain's Club member and ask for the upgrade when on the phone you will get one if it's available. But, you have to ask. You can't do it online. Too late for me ....

I had the same with my invoice and also online.

Called Celebrity yesterday and they advised that the online system takes time to show the correct codes.

Can take up to 2 weeks.

This is also true for a back-to-back discount, they need to take care of this manually.
 

Rep confirmed that everything is correctly put into the system.

I suggest you to check back online in the account next week and then call Celebrity again, should the correct things not show.

P.S.: OBC should be recorded and showing correctly. This is what the rep said, and I can confirm that the data is correct in my online account.

7 minutes ago, dutchclogs said:

I'm not sure I understand  the internet element -- is it one two device package per stateroom or per first two passengers?

 

https://boards.cruisecritic.com/topic/2576858-how-does-the-free-internet-perk-work/?do=findComment&comment=55555535

"If you got the Unlimited Wifi as one of your perks. Each of you will receive a free internet account. You simply logon when on the ship and provide Portfolio Number (on key card) and create a username and 4 digit passcode.

You can stay connected 24 hours a day. The speed is relatively slow - like your old dial up modem speed."

....

 

"When you login to a different device, the system will ask if you want to logout of the other device, and if you agree, the system will do it automatically. I was switching between three devices with absolutely no problem.

Our speed was slow, but not as painful as some times in the past. I was working with a few large files, which downloaded without problem, but after working on them, the system didn't like me uploading.emailing them. Oh well, it is satellite based in the middle of the ocean."