Sharle

On 5/18/2020 at 9:44 AM, mrlevin said:

 

There is a strange quirk with the new Return with Regent policy; you are allowed to cancel 15 days before sailing for all sailings through 31 December 2022 IF you have booked between 18 May and 31 July 2020; what about those of us already booked?  The 48 hour cancellation seems to expire 31 December 2020; is there a Catch-22 in the middle?

 

Marc

As I read it I think Regent Assurance applies for all cruises through 2022. the ability to book at 50% reduced deposit and $1000 onboard credit is only for May through July

2 minutes ago, Kwaj girl said:

Here's another question...somewhat related.

Suppose you have a 2021 cruise booked. Regent cancelled a 2020 voyage so "X" amount of FCCs were applied to the 2021 booking.  The rest of the 2021 cruise was paid with a credit card.  Suppose Regent cancels the 2021 cruise - will they refund the amount paid by credit card & then allow the "X" amount of FCCs to be used on a different/future cruise?

I believe the FCC will be carried forward to another cruise.

from my experience with a FCC from the Mar 1 cruise that we cancelled before they cancelled it and gave refunds.

We received cash back for the taxes.

We received full FCC for everything else.

Had to use it all on one cruise. (I'm seeing on some posts that Regent is allowing you to split it but that was not our experience)

found a cruise that we wanted. Credited the FCC up to the amount of the  "cruise only" fare. Owe still the rest which I think amounts to the airfare and taxes. 

Had to pay a deposit but it was not based on the full cost of the cruise. Just  the amount that we owed in cash.

49 minutes ago, Angus16 said:

I better check for this letter since I have not seen it and this is all new. Thanks so much!!!!

look on the Regent site near the bottom under Regent Reassurance

we have American Express Platinum which, if you notify them of an illness, will take charge of any hospitalization and evacuation if needed.

4 minutes ago, JohnM65 said:

Cruise ID EXP200921A

 

Southampton to Venice

 

9/21/2020

I have been trying to book free tours on this cruse but unfortunately the process does not work, for me. Off and on for the last 3 weeks I have been trying to use the booking procedure. I select the tour and the time then select “add to cart”. I made the mistake of assuming it was recorded. I then select additional tours after 4 selections I noticed that the number of “excursions” selected was zero (0). I went to “check out” and sure enough no excursions were present. I did this several times over the past weeks, each time with the same results. My patience finally wore out (I can’t believe it took this long🙁) and I called RSSC when I explained this to the “advisor”, his solution was that I write down all the tours that I wanted (with multiple selections) for each port. I am assuming he had the itinerary in front of him since I gave him our booking number. There 24 ports that we visit, and I was astonished that the {expletive deleted} wanted me to identify the tours and write them down along with alternate selections and send them to him he would record them for me. I unceremoniously told him to report this foul up and get it fixed, then hung up.

I posted this in the roll call first. I want to see what a broader audience would bring posting here.

Now I am using Windows 10 on a Surface platform with EDGE. I used Ccleaner and remove internet Cache and Internet history, and cookies (not the ones I use). For good measure I rebooted. The results were the same I could not save the tours I wanted. It was suggested I use Google Chrome and I did and use the same process. I received the identical results.

 

I then used our Dell desktop applying the same procedures and there were no differences in the outcomes!

 

I finally contacted my TA and explained my issues. Well he tried and received the same problems, the tour requests were not recorded!  Well he has a contact at RSSC and the she suggested he compiled a list of the tour codes and times and send them to her. That only took us about 45 minutes; so we will see what happens. You know have a great TA when he will take the time to go the extra mile.😀

 

I cannot understand how RSSC can market a great product and have such a poor WEB presence🤬. It almost makes me want to use a different cruise line not really, but I wish they would get there act together .

 

I'm glad your TA was able to send the list to Regent. I am sure the tours will be booked. I still don't understand why you were having so much trouble but if it gets resolved it will be good.

20 hours ago, TravelnAl said:

Our 3/13 cruise was cancelled on 2/19.  Complete refund was received last week.  Still waiting for info on FCC.  Regent did a good job on this.

FCC is on your account. If you book another cruise just let Regent or your TA know that you have a FCC and it will be applied. I used mine but never actually got a notice from Regent that it was there, other than hearing from my TA that it would be available

6 minutes ago, journeyfan said:

flossie009, perhaps with all the nitpicking going on, we should stop calling it a " 25% FCC."  It's a 25% FCC per person so for most travelers, that means a 50% FCC.

I vowed not to post on this topic again as it has gotten so out of hand but I can't let this go. 25% per person is off the per person fare so it is still 25% of the total paid, not 50%.

4 hours ago, alainciao said:

papa,

I loved this idea so just tried to use WIFI calling .  I turned wifi calling on and got this message, "To allow WIFI calling on this account, call Verizon."  So, apparently, not all Verizon accounts have this capability.  I didn't call as I'm pretty sure I was going to hear that I would need to upgrade my plan.  My guess is you must have unlimited data which would cost me $24 per month.

I had WIFI calling with a 2 G shared plan . I think it might depend on your phone. Call them

flossie009, I have not been informed of a new itinerary and the Regent website has not changed

1 hour ago, Pcardad said:

Regent has an extremely generous solution in the works...contact your TA for info.

It would be nice if they would share with us. We are on the mar 1 sailing. so far what has been offered to the Feb 12 cruisers is far more generous than what we have been offered. 

I had this problem several times. My TA was able to get me the list of available excursions and book them for me

interesting. the email we received for the Mar 1 cruise following the Feb 12 is only giving the future cruise credit of 25%, no refund. Seems like we should get more.

well, currently Regent is avoiding Hong Kong, I think the letter we got says the port is closed, but has not told us what they are doing instead.

several US airlines have cancelled flights to Hong Kong, and yet Regent is silent on changes to the Hong Kong trips this and next month. It is very frustrating.

12 hours ago, boblerm said:

For those who are booked on cruises that are scheduled to embark or disembark in Hong Kong, it seems that the affected cruises are not until the end of February/ early March.  Unless things change dramatically (unlikely), I think that more likely than not, Regent will be making a change in where you will be getting on or off the ship.  Crystal has changed the embarkation/disembarkation ports that included Hong Kong to Taipei.  Hopefully, Regent will make this decision sooner rather than later, and hopefully, they will step up in assisting passengers in rearranging air arrangements.  

we are on cruise leaving mar 1. So far there has been no change and the letter we received reiterated that the cruise has not changed. Others have called them to see about moving to a different cruise because of their concerns and the answer is no.

2 hours ago, Catpow said:

We have booked this cruise for next year as well in Cat E on the advice of the Cruise Consultant.  It's all personal choice: the Concierge benefits were not a deal breaker for us; we get multiple log ins and priority bookings anyway.  Thanks for the tips about the warm clothing in Iceland - we were anticipating cool, not freezing. JC in CA we might see you on board!

we got good use out of our parkas in Greenland and parts of Iceland.  As far as tenders in Greenland, we did but I don't think it is such an issue to get on and off them.

1 hour ago, Wendy The Wanderer said:

I didn't know that they waived deviation fees for concierge level cabins.

I think they meant can come in a day early without deviation

1 hour ago, Pcardad said:

Update:

 

Dear Valued Guest and Travel Partner,

We would like to provide you with an important update regarding your upcoming Regent Seven Seas Cruises^® voyage embarking on February 12, 2020.

 

Your cruise itinerary and land program remains unchanged.

 

The safety, security and well-being of our guests and crew is our number one priority. As such, due to the growing concern regarding coronavirus infections in China, guests who have visited mainland China within 30 days of their voyage embarkation will not be allowed to board a Regent Seven Seas Cruises’ ship. Kindly note Hong Kong is not considered part of mainland China and guests who have visited Hong Kong will be permitted to sail.

 

In addition, we are implementing non-touch temperature screenings for all passengers embarking in Hong Kong. Any guest who registers a body temperature of 100.4 degrees Fahrenheit or 38 degrees Celsius or higher, will not be allowed to board.

 

We truly appreciate your understanding and thank you for your assistance in helping to ensure all guests and crew remain in good health. We also thank you for your continued loyalty.

just got the same email for Mar 1 embarkation. I guess we go or lose our money. If airlines stop flying to Hong Kong they will have to change their decision but as of now our flight is not cancelled

6 hours ago, Pcardad said:

My bad on the date - but the conversation is real.

we are on the cruise starting on March 1. Can't imagine what Regent is going to do as they have not told us yet

switch near vanity mirror in room. hair dryer varies. Ive found them usually strong enough but occasionally weaker. I don't think they have 1 standard that they buy. Whatever is available. Have even seen both european and US plugs. If it is too weak for your use you can request a different one

we went the other way last year and found plenty to do on sea days, including just relaxing.

they publish it in the daily newsletter. They are almost always at 9:30 as said above except the occasional 6.

3 hours ago, Hambagahle said:

What are "tea lights" and how do you get them?   I find nightlights extremely useful...and ours won't work on 110v.  We will be in the US for a week before our cruise and I am sure we could find tea lights IF I know what to look for!!!  (and how they work)

I believe what they are talking about are battery powered "candles".

we were recently on a Princess Cruise with the new Medallion Class internet. It was great (Not so much the rest of the cruise, but it was ok for Princess.) If they can get the internet up to snuff for 3000 passengers I don't understand why Regent has so much trouble.