Both my husband and I use iPads. We do not have a desktop computer. I have tried several times to access our DOCS, even receiving an email from HAL stating that they were ready for download. Our daughter could not access them on her iPad. Fortunately she has a desktop computer and was successful in her attempt to access them from there. We have all successfully downloaded PDFs in the past so not a problem with our iPads. I feel sure that not all of HAL’s customers have desktops and we are really grateful for this added “resource”.
Has as anyone else experienced the problem? We are in the U.K. although I would not think that would make any difference.