AMediator

I see lots of chocolate on the MDR menus including lava cake first night in the app.  We leave in a few days. 

Leaving in a few days on the Eclipse and I'm seeing chocolate every night with the lava cake the first night! 

Hi did anyone ever get points for the webinar?  I "watched" the entire thing... 

It has changed 4 times in the two months I have been monitoring.  20% is the most I have seen so far.  

Have you ever seen a bigger discount on dining packages?  Better on the actual black Friday? 

I just don't want to buy it and cancel it again.  I find this moving target practice to be pretty messed up. I've never had to monitor and track pricing on these things with other Cruise lines. It is a real frustration with this line.   

What is the best discount we can expect to see on Dining Packages?  I have yet to see a discount more than 7%-8% - I wonder if it is worth waiting to see the Black Friday sale?

49 minutes ago, KKB said:

Completely unable to do another bid; when I go to my reservation & click on the Upgrade box, nothing.

This happened to me a week before I got the upgrade. It was locked and could not be modified and showed pending until I got charged and then eventually and email.  When it was locked, it also showed that upgrades were no longer available for the sailing (which is in 3 weeks).  But I understand many others are still pending.  

Hi this happened to me and eventually I got upgrade!  Sounds good! 

7 minutes ago, Presd said:

I’ve recently placed a move up bid, after receiving an emailed move up offer.  I’ve now been following this thread.  So many have commented that they can see their offer as pending.  I don’t see anything.  If I log in directly to Celebrity, the move up button does not work (tried on different browsers).  I can only click on the email I’ve received and modify my offer. Anyone else face this issue?  
if I click on the original email offer, I do see that my offer was received.  Is it here that you eventually see pending?

This happened to me last week. After a few days it was completely locked and I could not modify (I am just under 30 days from sailing).   Another three or four days went by with no access to any business or modification. And then I all the sudden you got the bid and new cabin assignment.   Good luck! 

10 minutes ago, Stockjock said:

Just add one more comment, Clyde the assistant, housekeeping, supervisor, just came by again, and he offered to book a specialty restaurant for us, and I accepted his offer, which was very nice. And we had a very pleasant conversation about some of the things that I’ve discussed here, particularly attention to detail.
 

I told him that I did not want to get anybody into trouble, but I thought that there were some areas that they could button up a little bit.

Glad to hear they stepped up.  This isn't about the ship - it is about customer service.  Thanks for the updates!  I am looking forward to boarding in December. 

1 hour ago, Stockjock said:

2 o’clock in the morning here, and once again, the toilet began overflowing onto the floor. We called the front desk and they sent a plumber up to look at it for a minute and then he disappeared. They didn’t tell us what they were or were not going to do to address the problem, but after we flushed it many times, once again, it stopped overflowing.
 

We then got a phone call from the front desk, and a fellow with a heavy Indian accent started yelling at us, telling us that we need to tell the customer to clean the toilet. I didn’t know what the hell he was talking about, neither did my buddy, so I told him that I didn’t know what he meant and then he started really yelling and said I told you you need to tell the customer to clean the toilet!  I then told him that I was the customer, and he apologized and said he called the wrong number.

 

Then, they sent housekeeping here, but they really was not anything to clean, because we stood there, pressing flush over and over again until the problems stopped. I told him that this wasn’t a housekeeping issue. It was a plumbing issue.

 

They forgot our chocolates tonight, which I didn’t mention, but I did mention that they only gave us one bath towel, and asked if he could rectify that, and he did.

 

I still don’t think this plumbing issue is resolved. I might have to call the assistant, housekeeping manager, Clyde, in the morning. It’s pretty annoying.

 

 

IMG_0542.mov 114.25 MB · 1 download

 

If this happened in a hotel not only would you be moved to a suite but you would get a credit.  I would be moving up the management food chain on this one. I find this toilet issue 100 unacceptable.  

We are on a 6 day cruise on the Eclipse.  We have a concierge veranda and a great location.  We really want an aft so we bid on the Sunset Veranda ($150 each).  The SS is up for $550 a person on the lowest bid. We leave in a month and all of the SS are still available. 

Asking for a friend, is it worth the bid?  

We are very interested in the specialty restaurants but would give that package up to move to the suite. We already have our drink package etc so we're fine there.  

I also am curious the difference between the corner SS and the middle SS on the top deck?  We would prefer the corner but maybe the middle SS is better? 

Background - many years cruising this is my first Celebrity and first time bidding on MoveUp.  

14 minutes ago, Oceangoer2 said:

This is a real change from past sailings, and we've had many.  At 3-4 months prior the times were pretty much available.  The menu in MDR is now so poor that cruisers seem to be booking up the specialty restaurants, which is probably the X plan.  How did you know you couldn't book a package...did they say 'sold out'?  Anyway, try when you board...there may be cancellations.

I booked a package but realized I could not make a reservation.   When I tried to just pay and reserve each restaurant on its own - I had only a couple of choices for two of the 6 nights.  We are still 5 weeks out and it's even worse. 

We did not book our cruise on the eclipse until about 3 to 4 months prior.

We for sure wanted a dinner package (because we would like to try all of them).  Once I realized I could not make a reservation with the package we went ahead and tried to book individuall and each restaurant was already mostly booked each night and the nights that had a choice is was 9:00 p.m. or 9:30 pm.  Too late for me since this is the same time zone for me.  

So we unfortunately feel like we have no choice but to just go ahead and purchase on board if we are able to secure on premise reservations if we can even get one at a decent hour.   I'm not going to prepay for something when I have no guarantee of getting it I don't care how much it saves me.   This model is just a really bad model IMO.  

And to be honest with you, this is my first time on Celebrity having cruised many other cruise lines and it is pretty much a disappointment that it looks like we won't be able to try any of the specialty restaurants unless we feel like eating a super late night dinner.  

We already on her December 1st.  We love Mexico and are just looking to enjoy it all. I am so excited for your report. 🎉

Love these pictures.  I am on her in December to Mexico. Thanks! 

I feel like I’ve seen two different responses to this question. If you were upgrading from, let’s say a concierge suite to a sky suite …. This actually includes all the specialty dining restaurants?

I understand Wi-Fi and drinks are separate.  

We are on the 12/1 sailing.  I live in orange county so it’s easy to jump on for me. Our stops are Cabo and San Diego which is nice. having done mostly royal Caribbean and carnival, I am very excited to be checking out celebrity.  
 

Just as a sidenote, in Ensenada, you are only 20-30 minutes from incredible wine country is winetasting is something that you like. The wine is comparable to Napa.  I don’t know if they have any tours to Valle De Guadalupe but you can alway get a private driver. Incredible farm to table food.  That’s the only reason to leave the ship in Ensenada in my opinion.  😎

Valle De Guadalupe is one of the most amazing places - with the most incredible wine hand down.  I highly recommend you get a private driver or tour to take you to the valley if you like wine tasting. If not, at the very least you get a beautiful drive and you could get a farm to table meal that will blow your mind.  It's about 25 minutes from the port. 

Follow up on this question.  The drink packages dropped significantly (50% off) so we cancelled and rebooked the premium and saved $100.    

5 hours ago, StephSch said:

I am confused on why everyone is saying the Martini Bar Martinis are $17? Looking at the app they are $13 + Gratuity. I am sailing on Reflection next March. 

Someone posted menus from the Eclipse last week. They were all $17

Your the best. Thank you!

Hi Everyone 

Thank you to all the amazing people that share information on these forums. I try to read as much as I can before I post. However - I'm not getting a clear answer on this question. Or if I am maybe it's just not logically making sense to me.

I'm cruising on the eclipse in December.  This is my first Celebrity Cruise but about my 30th overall. 

We have purchased the classic package. 

I understand the different levels and quality of alcohol that's available under these packages.

Where I get confused is the drinks on the menus.  It is my understanding that our package covers any drinks under $10 or the type of alcohol that's listed under that package. 

We really didn't see the need to spend so much more on the premier package when we just basically drinking whatever. 

However, this girl likes a good martini and I was very excited about the martini bar. 

I just saw the menu at the martini bar in the martinis are a whopping $17 each.  

My classic package states it only covers drinks up to $10. And in fact there was not one drink on the entire menu that was under $10 with the exception of beer.  

So now I'm kind of asking myself, what did I just commit to. And should I be upgrading to the premier package?

One question that I cannot seem to get answered is this... if I go to the martini bar with the classic package and order a martini am I going to be charged the $17 or am I going to at least get the $10 credit for the classic package and then pay the difference? I mean that seems reasonable right that you would just pay for the upgrade difference and cost if you're going to have one drink outside of the package?

If I'm only going to have a couple martinis this makes sense to me.

But if paying for the classic package denies me the ability to have a martini without paying for it 100 percent separately outright then I've got a problem. 

I'm so excited for you all to weigh in on this....

35 minutes ago, wrk2cruise said:

 

Never be afraid to ask a question here.  Many even the "complainers" are more than happy to provide answers.

 

As for this specific question.  It depends.  Generally it's around 30 days prior to sailing but can be much earlier.   For example for my Oct 13 sailing the MoveUp came out July 31, not to far after final payment.

 

I haven't heard of anyone on our sailing receiving a winning bid yet.  Sometimes they are awarded early other times not until 2 days before.  \

 

Truly a case of "it depends".

Thank you!  This is an absolutely fantastic group that I've been getting information from for years and I love these forums.  Just noticed a little bit more fiery then used to be.....  I love problem solving (lol)

1 hour ago, CruisinShips said:

Been on lots of cruises, Diamond on Royal, mainly stay in suites over the past 10 years or so....going on my first Celebrity cruise in a few weeks.  Not sure why I haven't sailed Celebrity...was very loyal to Royal with a few other lines sprinkled in...I beleiv we had a couple booked that we decided to cancel for whatever reasons.

 

Anyway, we will be doing the Pacific coastal in a CS, and then we have two others booked in a SS.  But to my point in my subject line...as I read all of the negativity on here...and there has been a TON of it...we won't know what we are missing with the so-called cutbacks.  We will be able to judge our experience with limited expectations.  I remember a quote by the great Ray Charles I heard many years ago when someone asked him how disadvantaged he feels about being born blind.  His response was "It's like someone who never had cornbread.  You can't miss something you never experienced before."

 

We will get on the ship knowing the Eclipse is an older ship with minimal expectations other than hoping the ship is clean, the service is great, the food is good or better than just good in some cases, the bartenders can make good drinks, our cabin is cleaned daily and is a good temperature at night, our reasonable needs are attended to by someone with a good attitude, and we enjoy meeting some other nice folks.

 

Not worried about the cookies, the mini-fridge, food that used to be there (and isn't now), etc.

 

And I look forward to sharing our experience afterwards for those of you who are also new to Celebrity!

I am a Platinum/Select coming from Royal as well.  Our first Celebrity is 12/1 on the Eclipse also in CC. I am very excited and will be going into it with the same attitude.  This is a tough crowd - sometimes and I am afraid to ask questions such as when do you start getting emails or notices for upgrade bids? LOL 

Hope you all have a great cruise - I look forward to your report.  Anne

1 hour ago, AMediator said:

I was curious about this.  I am also in a Concierge Guaranty on your cruise - as it was hard to pass up.  It has only been 2-3 days but we have not seen an assignment.  Hoping for a good one - we really wanted to try for the Sunset Veranda.  Stay tuned.  

3 hours ago, Bruin Steve said:

UPDATE:  Since people are still visiting this thread, I thought I'd complete the loop:

 

When we originally booked, there was a wide price margin between a Veranda Guarantee and a Concierge booking.  So, we took the Veranda Guarantee...got quickly assigned...and that is when I posted the original comment in this thread.

 

But, soon after that, they dropped the price of that Concierge Guarantee...So, I called my TA and we grabbed it.  Gave up that V2 and went back into the unassigned pool....and, this time, we waited 15 days...

...and remainded unassigned for a bit longer after that, but 15 days later, I logged on to find us assigned to #1660--a C1, but even closer to the very rear of the ship.

 

So, I checked availability...and called my TA and had them call Celebrity...and we got moved.

 

NOW, we are in #1243--IMHO, one of the best cabins on the ship...on the "slant"...with a balcony almost three times the size of a standard balcony...and conveniently just off the aft elevators.

 

Still, 15 days for an assignment is not too bad!

Take it back - Assigned #9302 C2 Panorama near aft.   Seems pretty good to me

Assigned in less than 3 days.