pmatawan

1 hour ago, sailing oldie said:

I received OBC as part of the Simply More package, which I used to purchase some of our excursions. If I eventually book 8 in total, can I then opt for the excursion package at 25% off, or is that not combinable with OBC funded purchases? Thanks very much.

You will get the discount however you pay.

6 hours ago, ORV said:

Yes, I can see how you would be justifiably upset if you were told you would get it and then couldn’t. I would try to look at who told you that the service would be available to you. If you read it somewhere in promotional material and it didn’t have a footnote showing the exclusions then you have a legitimate claim. If someone told you the service was available and wasn’t aware of the exclusions then it’s their fault. I know many times I misunderstand things until I get all the details. 

I brought this matter to Oceania attention back last year when I started this thread. They know full well that they promote a service that they sometimes can not deliver.  You would think they would adjust their marketing to indicate service is not available everywhere. They don't care.

Just now, susanrc said:

At this point I'd be glad to end all of this by just being compensated the same as others on this forum have been for the same issue

And that was not nearly enough. To be fair, Oceania should pass the savings of not providing the service back to the customer....

26 minutes ago, susanrc said:

It looks like this is going to get unpleasant.   At least on my end.   This morning I got my second email from Oceania and Luggage Forward promoting this perk they cannot deliver.   My husband has received the identical emails.    To add insult to injury, my travel agent calls me to let me know that her general manager has been working on the issue of compensation with Oceania.   Oceania is offering us $100/person in OBC.   And the TA says there is nothing further that can be done.   We'll see.   I own a telephone and have plenty of time to call Oceania customer service.   I also have multiple friends and relatives that are lawyers.   I'm willing to allow that they cannot provide the service.   But they are able to control their persistent false email communications.   And they should be able to ensure that they compensate their customer fairly and equally.  

Oceania should  be ashamed of their policies and poor communication on this issue. They have some bean counters at headquarters in Miami,  customer relations/ communications are a weakpoint.

11 minutes ago, osandomir said:

Not that we’re going too use this service but I’m curious. If they don’t allow AirTags so customer could see their luggage location how would they track the shipment themselves to speed up the process in case something goes wrong. Or they just don’t care and have no responsibilities when the luggage delayed by the carrier.

They use UPS or FedEx to transport the luggage. The shipping label has a tracking number. They also provide status updates on their website.

34 minutes ago, ronrick1943 said:

Agree, except the point is "why would Oceania advertise and promote a program" when they know ahead they can't deliver that product.

Because they can do it without penalties. I'm not the 1st person to get screwed by their false advertising.They know full well they don't provide advertised services in certain locations. They choose not to disclose it.

Until they screw with a Class Action Attorney, they will continue to deceive customers.

8 minutes ago, susanrc said:

It just seems dishonest to me.  If they are in a "partnership" with Luggage Forward, then they should be aware of which itineraries this offer is appropriate for and which they cannot accommodate.   And if they've made a mistake, they should properly compensate you for it.

Their response is that they are not responsible for actions or omissions of 3rd parties who provide services. They will take no responsibility for their false advertising. If I were a lawyer, I start a class action suit.

3 minutes ago, susanrc said:

$250/person???   That's ridiculous.   I'm going to have a serious meltdown.   But I appreciate the heads-up.

Yes, I understand. I had my meltdown but went on to enjoy my 72 day cruise. I  still miss the grilled lobster tails and shrimp at the Terrace Cafe. 

2 minutes ago, susanrc said:

The issue isn't only India.  Oceania also offered us the incentive of free luggage service through Luggage Forward if we booked the entire Grand Voyage as opposed to smaller segments.  Now we've found that they cannot send our luggage home from our disembarkation port in Brazil.   Embarkation for the 50 day voyage is still a few months away.  So I do have time to plan.   However, I feel the point is that we were enticed to book with a particular set of offerings that are now being rescinded.  I researched the cost of Luggage Forwards services to or from other South American countries.   This perk is worth $3 to $4 thousand dollars or more.   If Oceania offers us less than $1,500 in OBC I'm going to have a meltdown.   I can understand that Brazil's rules are out of Oceania's control.   But how they handle the situation with their clients will speak for their integrity.

Fyi, O offered only $250.pp and refused any additional compensation. The good news is they did get our luggage home from Tokyo.

7 hours ago, lorimay said:

I hate to post this because I don’t want to jinx it. We are on Vista currently and have not paid for an upgrade to the Simply More included wifi. Each of us has two devices connected to the wifi all the time, so total 4 for our cabin. Plus, if I turn on my VPN after I log in, I can stream from Netflix and others. 
 

I don’t know if this is normal or not. 

2 logins per cabin are what is normal. The change was made independent of simply more, everyone is entitled to  2 logins. Usually, you have to log off one device to sign on to another.

Anything you buy onboard will be charged to your onboard account. If you book excursions prior to boarding, over your simply more credit, you will pay the excess with a credit card. This payment will show on your onboard account as a refundable credit.

The higher the excursion price, the more likely there will be cancelations and you will clear the waitlist. You may or may not get notification of clearing the waitlist, sometimes tickets will show up in your cabin mailbox without prior notification. So do check with destination services to confirm status. 

I took the trip in reverse on the train. It was inexpensive, but I got on the wrong train and had to change trains. You will need a taxi from the train station to the port....if you have a lot of luggage, a taxi from Tokyo to port will cost $120.us, not bad if you are a group of 4.

There were bridge instructors on board for several segments on Riviera during Jan- Mar sailings, but not every segment.

I feel bad for you, hope it works out for you. No lecture from me.

Do call Oceania or have your travel agent book for you. If you use the cart online, you will end up calling anyway to get the pricing fixed.

Yes to your 2nd question.

6 hours ago, Sdancer said:

Before I started this thread, I have contacted fdacs.gov, Florida Department of Agriculture and Consumer Services, to confirm that the port taxes for skipped ports expected to be refunded. 

 

The agency advised me to submit a complaint and sent me a link to file a complaint.

Cozumel was not substituted for another port - Oceania made it another sea day.

 

I will leave this thread for now :).

Your complaint might force Oceania to revise this business practice. Too much false advertising by cruise lines and I, for one, applaud you for trying. Tired of seeing ads for 50% off when no one ever paid full price. Tired of false Simply More advertising saying "free shore excursions" and "free drinks". They can say "included, but saying free us just unconscionable. This industry needs to clean up some of its business practices and I would think some lawyers would jump at the chance to challenge this industry.

5 hours ago, durberville said:

Yes I  was thinking it might be because there are other bookings with different promotions and that is why the 2 beverage packages are shown. But why does it give me a price for picking the package I am already supposed to have included at no extra charge? Not just an option to upgrade?  In fact, I can’t find anything in my online booking which indicates I have a package at all. 🤷‍♀️ Glad I have a hard copy showing amenities. But thank you, I’ll have to call. 

The answer is the Oceania website has some flaws and you have discovered on of them.

Lunch and dinner menus are usually posted on tv by 9:30-10am daily.

10 hours ago, Carnevale said:

We would like to book a culinary class using OBC from our TA. When I went to do the booking I didn't see this OBC credit anywhere so I'm hoping someone here can help me understand the ins and outs:

 

- Am I correct in assuming that this OBC will only be available once we are onboard?

 

- If I book and pay for the class now can I cancel it when we are onboard and rebook it using our OBC?

 

- If I can cancel and rebook will doing this put us to the end of a waitlist meaning that we don't get to do the class? (I see that they are popular as one is already sold out and the cruise isn't until mid-April).

 

Many thanks in advance for any help on this!

Any  credit card payments made prior to your ship board credit hitting your account will be converted to REFUNDABLE shipboard credit.

On Riviera now. Don't worry about seating in main dining room. Often it is only 50-75% filled. At opening time, there may be a line, but the waiters line up and escort you to your table very efficiently.  As others have said, the wait time is minimal.

While onboard you can only book the current segment. Make no sense,  but tried on Riviera and told I couldn't book upcoming segment.

Same situation on Riviera, currently.

11 minutes ago, vaitape said:

I'm sorry but not able to follow the concern...what exactly is being canceled?

 

Riviera was supposed to travel through Red sea in  May. Cruises were canceled from mid May through mid June so ship can travel around Africa instead.

16 minutes ago, Snaefell3 said:

Without getting too political, it could also be that O clung to hope that someone, anyone, would clean up the mess in the Bab al-Mandab.

I would like to think that also. I'm on Riviera now, wondering how the current crew will be affected. No one here seems to know yet, maybe senior officers. Many just joined the cruise in Singapore, hoping their contracts will be honored and just not terminated.