I guess spending 40 minutes on hold to speak with a representative did not help my thoughts about O customer service. And them being unable to fix their problem irritates me even more. I'm booked on an extended O cruise, trying to book shore excursions on the O website. I put 41 excursions in my cart and only 39 show up. 2 calls to O customer Service, and they cannot fix the issue. Their IT dept. suggests a work around that is not acceptable. Seems something is screwed up on their website for a particular day, of my cruise and they can't fix it or bother to try. They put the 2 excursions into my booking, not my cart. When they did that the website no longer showed Your World pricing for the other 39 excursions. When I called the 2nd time, I had them undo the changes to bring back the correct pricing on the other 39 excursions. They said they could add all (41) the excursions to my booking, not cart and that would fix the pricing. The cruise being almost a year away, I did not find that as an acceptable solution as I would not be able to edit my selections, if I join private excursions. So for now there are 2 excursions that I would like to book but can't because they won't go into my cart.