I booked a cruise with Celebrity a few weeks ago. Two weeks ago I started trying to contact them to ask some specific questions that I can't find answers to online. I was assigned a Celebrity vacation planner, Ryan Wilkinson. I have emailed him, called him, emailed the Celebrity general email for questions, and called Celebrity's phone number and selected the appropriate number (already have cruised booked) several times and sat on hold 20 minutes each time before giving up. I could sit longer if their hold recording wasn't so distracting. It's a man talking constantly (upselling) so it's really distracting as opposed to background music.
I tried calling the line where you call to book a cruise and they picked up right away and promptly transferred me to the beginning to pick the number for already having a cruise booked.
I have never had this hard of a time getting in touch with a company for assistance - especially when wanting to buy something (my questions are related to the drink packages). It's been at least 2 weeks since I sent the emails and left Ryan a voicemail. If someone has a better way to reach them I would really appreciate the information. This is our first Celebrity cruise and may be our last - this has not been a pleasant experience.
PS: I'm not posting my actual question here (regarding the drink packages) because I found a thread where someone already asked the same question and it's not really been answered - for me before spending the money I want to hear straight from Celebrity what the actual answer is.