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About Zhaan

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  1. Does anyone know if the smaller "quick service" food locations that are included (not specialty dining) have gluten free food options on the Celebrity Equinox? I've read a lot of good reviews about the main dining and the buffet having options, but I'm curious if the Mast Grill for example has gluten free options. This is our first time cruising on this ship so I don't know the names of all of the included dining so any information would be very helpful! I'm just trying to figure out ahead of time if I'm going to be limited to the main dining and the buffet. Thanks!
  2. Hi, I booked a cruise with Celebrity a few weeks ago. Two weeks ago I started trying to contact them to ask some specific questions that I can't find answers to online. I was assigned a Celebrity vacation planner, Ryan Wilkinson. I have emailed him, called him, emailed the Celebrity general email for questions, and called Celebrity's phone number and selected the appropriate number (already have cruised booked) several times and sat on hold 20 minutes each time before giving up. I could sit longer if their hold recording wasn't so distracting. It's a man talking constantly (upselling) so it's really distracting as opposed to background music. I tried calling the line where you call to book a cruise and they picked up right away and promptly transferred me to the beginning to pick the number for already having a cruise booked. I have never had this hard of a time getting in touch with a company for assistance - especially when wanting to buy something (my questions are related to the drink packages). It's been at least 2 weeks since I sent the emails and left Ryan a voicemail. If someone has a better way to reach them I would really appreciate the information. This is our first Celebrity cruise and may be our last - this has not been a pleasant experience. Thanks, Zhaan PS: I'm not posting my actual question here (regarding the drink packages) because I found a thread where someone already asked the same question and it's not really been answered - for me before spending the money I want to hear straight from Celebrity what the actual answer is.
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