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About SusanMK

  • Rank
    Cool Cruiser

About Me

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  • Interests
    travel, quilting etc
  • Favorite Cruise Line(s)
    Holland America
  • Favorite Cruise Destination Or Port of Call

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  1. We were also doing the August 2021 cruise out of Boston. I just talked to my travel agent after I received the email from HAL and he said someone from HAL is going to contact us by e-mail to explain everything. Hopefully we will get some answers.
  2. We just booked an August 29 2021 cruise on the Rotterdam with our FCC from our March 21 canceled cruise, so disappointed. We have no idea if another HAL ship will do this itinerary, it was 17 days to Maine, Canada, Newfoundland and Greenland from Boston. Before we booked this cruise I had spoken to someone at HAL customer service about the Rotterdam being sold and she said definitely not. Hopefully we will get some clarification soon. The Veendam was one of our favorites too because of the size and we have taken 4 cruises on it.
  3. Has anyone had an issue with Holland America issuing FCC or refunds. We had a 28 day cruise on March 21 that was canceled. We have not been able to contact Holland America guest relations because they just have a answering machine that tells you to email them. I did talk to my agent and he said it could be another 3 months. Our refund or credit is being held up and no-one can give me any answers. Has anyone else who was suppose to take the Oosterdam on March 21 received a refund/FCC. I find the lack of communication with the cruise line frustrating. I have emailed the cruise line numerous times with no answer. Does anyone have any suggestions?
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