AndieSF

True - but if the company values their customers, it may be also important for the company to show some acknowledgement and considerations. @Rothko1 I am not sure about your situation. For us, because we were flexible with our travel dates, we changed to another cruise (same itinerary, just a week difference) to cash out the difference.

It is not about others getting a better deal (still happy for those scenarios) It is about you could've paid a lot less for what you get. We are not talking about just few hundred dollars. In our case, it was several thousands.

I understand @Rothko1's scenario - many of us are in the same situation. It is not about what you get, but rather how much more you paid to get the same as others.

Can everyone tell me how easy is it to get in touch with your SS representative? It has been extremely difficult for me to get in touch with my SS representative. They ignore my emails and phone calls for simple questions and I am lucky if they get back to me within the same week. @dlcrowley I am so sorry you got the same response as I did! I agree - for the past 8 months I have not experienced the "ultra luxury cruise" service either. Looking at the recent Silversea overall reviews on the site, it appears even basic customer service is in question with this cruise line. There are way more negative reviews than positive ones --- and all center around "bad service". This is one of the most important and expensive trip for us, and yet, I have lack of confidence with SS.

@Rothko1 Have you logged in to your Silversea site lately? You may be able to find your new room on Endeavour - log in to the site and scroll down to the cruise under the Details tab of "My Bookings" @dlcrowleyWhen I reached out to them I got the msg below. And told me that going from Explorer to Endeavour IS the upgrade. According to SS, us getting moved to lower floor is not considered a downgrade - and they didn't (and still don't) care if we paid more than others and now getting the same. "Remember also Silversea made a huge investment to purchase this amazing ship known worldwide as the most luxurious expedition ship ever built. Silversea pushed to deliver this ship to guests booked on the explorer now to enhance your experience. They could have added new cruises on the Endeavour instead to make more money. Instead decided to surprise our Explorer guests with a nice gift on this amazing cruise." I hope they will do more for you than they did for us. This will likely be our first and last trip with SS.

I got the deck plan from the SS person yesterday (I hope I can attach it to the site.) They are not providing any explanation of the mapping of the rooms, but when I inquired about my situation, this was what I got in response: "Remember also Silversea made a huge investment to purchase this amazing ship known worldwide as the most luxurious expedition ship ever built. Silversea pushed to deliver this ship to guests booked on the explorer now to enhance your experience. They could have added new cruises on the Endeavour instead to make more money. Instead decided to surprise our Explorer guests with a nice gift on this amazing cruise." That was the answer I got --- not sure how they want me to interpret that other than "you are lucky to get what you can get"?

@dlcrowley Have you logged in to your Silversea site lately to see where your rooms are assigned on Endeavour? That is how we found out - not through our SS rep, not through any direct courtesy communication from SS, but by logging in to the site and scroll down to the cruise under the Details tab of "My Bookings" Same experience with air - after 5 months of agonizing stress of working with SS - SS kept ignoring and changing our flights and flying us all over the country before arriving Chili --- I cancelled my air portion with SS and made my own arrangements, and I realized I should've done so way sooner. With their "luxury, high end" branding/reputation, I was surprised and shocked on with their horrible air service... And now I am in shocked again how they are treating us as customers in general...

Right - I am surprised that we didn't get deck 7. I guess Silversea is NOT trying to be considerate of our situation. Majority of the travelers are upgraded - really cool for them. But Silversea has no plan to accommodate those who paid more from the start - at least not in our case. I gave up on them to be considerate with our flight arrangements, and now I giving up on them to be respectful to us in general. We will continue with this trip - but at this point, Silversea is not making us feel valued as customers, and we are unlikely to cruise with them in the future. (I did ask if we could downgrade to Vista prior to the release of our room on Endeavor, our rep told us no)

Right - I am surprised that we didn't get deck 7. I guess Silversea is trying to be considerate of our situation. Majority of the travelers are upgraded - really cool for them. But Silversea has no plan to accommodate those who paid more from the start but will get nothing, or perhaps less. I gave up on them to be considerate with our flight arrangements, and now I giving up on them to be respectful to us in general. We will continue with this trip - but at this point, Silversea is not making us feel valued in anyway, and we are unlikely to cruise with them in the future. (I did ask if we could downgrade to Vista prior to the release of our room on Endeavor, our rep told us no)

FYI - I just found out that we went from Veranda on Silver Explore (paid a lot more for the balcony) to deck 6 (mid range) in Silver Endeavour. There is no compensation - as expected, vast majority got the upgrade, we paid more to get the same.

I contacted Silversea today to ask about the "Transfer" of $50pp. Apparently, because I removed the air, they are charging me for "hotel at Punta Arenas to the airport for charter flight"--- and I must take that transportation because there is no other options. It doesn't make any sense to me, but they refused to credit me back. I gave up.

@les37b in Haneda Airport (Tokyo) you will need to go through custom checkpoints and transfer terminals. Flight door on the other side also closes earlier to meet the actual flight time... I think it is too risky.

@Port Power - thanks for the info! Right, they credited $1000 but they added $50 for "transfer". I plan to call them tomorrow and ask for a refund!

@cruiseej - I think I am seeing something else... our cruise has been changed 3x since the pandemic... I don't see "Private Executive Transfer"... just "Transfer" (after "Non-Used Air Credit") And it is popped up after we removed our flights, charging $50pp.

@les37b - I think anything less than 2 hour for flight connections at any airport is risky, especially for international flights. Not only you might need to run between the terminals and/or engage with securities and customs checkpoints, and you are at risk of missing your checked baggage to tight connections. I hope you can find a better flight arrangement for longer layover time!