hilomelko

Wow 3-4 months!!!that is totally uncalled for..but I quess nothing is out of line after what I’ve been seeing from ncl..

Bottom line is ncl has declined big time in the 10yrs my wife and I have been sailing with them..even as casino quests with comped sailings 3 times a year(more if we had time)it’s not worth it...they are great when there is no issues but any issues and you get stuck in a loop of incompetence and you realize how little they care about individual customers no matter your loyalty or amount of $$$ you have spent in the past..and not for nothing the clientele has gotten to be on par with carnival...

If you want to book a new cruise on ncl there is no wait time on the phone, but if you have any other issues to ask a question about or get info customer relations/support is obscene wait times on hold?are there that many people calling complaining?or do they have 1 agent in that department because once they got your vacation money they could care less?

Has anyone received their 300$pp from the 8/25 breakaway sailing???

How about the 300$ per passenger air fare credit??????filled out online form with all requested info/email. The day after we got home...where’s the 600$ ncl....maybe they will send it for Christmas!

On 9/4/2019 at 2:37 PM, Briankc1445 said:

I was on the Breakaway 8/25 sailing and thought I'd pass along my experience. The frustrating part was that we would get a new explanation every day about our plans so I would have to update my flights. I feel like the communication could have been better. We were told on Thursday night we were going to stay 3 nights in Cozumel and then about 12 hours later they said we were leaving Friday as normal (after most people had already disembarked the ship thinking they had until 4:30 am to be back on).

 

I did have travel insurance but I just called and they will only cover a portion of my flight back from New Orleans as they are considering this a delay and not trip interruption due to some technical definitions in the policy. 

 

 

I think the cherry on top was the last day the captain did not address the passengers,not in front of the ship as everyone disembarked,not over the PA system nothing..silence.....

Hardly anyone’s key cards are working they have the stewards in the hallways opening everyone’s doors ...because there is over 500 pissed people at the desk bitchin about having to stay in NO 1-2 nites....it’s like a maiden voyage..comedy of errors....they don’t even have the luggage tags out they have no clue they are so overwhelmed...it’s quite funny...they actually made an announcement that your key cards don’t work in your stateroom but you can still buy things so don’t worry....I hope they loose many millions on this disaster,they deserve it...

As of 5 pm they are not releasing any info to me on a flight out of NO tomorrow,if it even is tomorrow...we used ncl air so they said they would take care of everything!!!i am becoming less and less hopeful this is gonna go smooth tomorrow...has anyone got their ncl flight info yet??

They extended internet and spa for us....

Let’s turn around back to Cozumel so we are totally safe and people that have to get off can!or maybe they don’t want to pay port fees!!

13 minutes ago, Heronymous said:

Captain just announced current plan is to return to Miami on 9/4.

13 minutes ago, Heronymous said:

Captain just announced current plan is to return to Miami on 9/4.

Maybe...why can’t we pull into a safe port

2 minutes ago, Heronymous said:

Yes, but no estimate or idea of how long.  All they know is we can't return to port tomorrow to drop off passengers or pick up new ones, so the next cruise is cancelled.  That explains why they weren't telling anyone about the next cruise being cancelled, it didn't only affect those people but everyone currently on-board who now have to cancel their flights and /or hotels but can't book anything new since no one knows when we'll get back to port. Again, it's not NCL's fault since they have no choice as the port of Miami was closed on them. I just wish they stuck with their original plan to extend the stay in Cozumel. I wonder how many days we're talking about until they re-open the port...

Unreal we are trapped,they really dropped the ball on this one...should have cut it a day early .instead they let greed win over giving a crap about people...I can’t wait to go to the desk and ask questions...drink packages??new flights???

8:23 pm local time we are still sitting here!!!!all aboard was 6:30

I am on board as well ,,,had a blast at mr Sanchos today only to come back to this let down.....I went to deck 6 for clarification on flights and they said as long as you booked through ncl you are good no flights have been canceled out of Miami...I looked online and can’t find anything available.i would think they would get all the aircraft out of there tomorrow..why didn’t we just skip Cozumel and get back a day early??they also told people if they have to get home book your own flights out of Mexico because we are doing 2 overnights.now I saw a couple of people in line not happy they just wasted money on unnecessary flights!!

Got the email today “unable to confirm upgrade”boo hoo , we will have to enjoy the mini suite and not spread our wings in the haven...

If you do not win a bid do you get an email regardless???

8/25 breakaway the website gives prices when u click on the sailing but when u select any cabin type it says sold out..does that eliminate hope of an upgrade?????

http://costamayabeachresort.com/costa-maya-beach-webcam/. 

Doesnt look too bad

8 minutes ago, texasgirl29 said:

I you are planning to go to Maya Chan, I would just email them and ask. They have a webcam too. 

Just found the webcam didn’t see that before great idea..I’ll check it when it’s better light...our reservation receipt actually says that if it’s that bad the day we are there they will actually refund us...

Maya Chan sorry autocorrect 

That pic is scary..yes excursion is MSU’s chan

Freinds just got back last week off Royal and one of the stops was Costa maya,they said the sea grass was terrible to the point of not going in the ocean at all!!we will be going on ncl west Caribbean end of August and have an all inclusive day pass in costa maya hoping it’s not a waste!!same couple said Cozumel was not a problem....any one else experience this Seagrass problem?is it really as bad as they say??

Does the premium plus cover fresh squeezed juice at the buffet during breakfast???

20 hours ago, hilomelko said:

we got free air from philly to mia end of august still waiting on flight numbers but my ncl shows itinerary as philly to charlotte-charlotte to miami...i want to change this [we hate connectors]how do we do it upgrade through the airline or call that number on ncl site??

Talked to ncl air booking desk today they gave me all flight info sent in email form.... asked if they could alter anything and that is a no go..they didn’t even have my wife and I sitting together,so I contacted American and the same thing no upgrade to first class no flight time change nothing...I then went on the aa website put my info in looked at flight numbers and reservations and happened to see a little icon “seat change”clicked on it and was able to move the seats together and get much better rows for a fee of course.for the 2 of us philly to Miami and back in exit rows next to each other it was 200$..not that bad considering it was around 1000$ in airfare when I was pricing it myself,but the times suck ...

25th