I promised myself I wouldn't come back into this chat as, so far, I have failed to find the remaining 7+ cruises effected by this incident but I really don't understand how unsupportive so many people are. I can only assume they don't travel at all.
Our group number is not what we hoped for but we are not alone at least.
This is meant to be a community to help and guide each other as "cruisers" not take company stances, laugh at others problems and losses and wag fingers at each other about the law and hidden micro terms in tiny wordings of avoidance by multi million dollar businesses keen to take every penny we earn.
Many people on cruises are first timers and in many cases blowing their life savings as old folk to enjoy one last hurrah before being incapable to travel or death. How would you oldest family members cope with this ?
Is my experience what you wish to happen to first and last timers ?
We all book holidays massively in advance and spend a year plus filled with excitement and complete trust in the company we have handed vast amounts of money to for them to look after us and return the promised dream holiday we thought we were buying.
Most people do what they are told and have no idea how to react or have the will to fight back if things go wrong so companies just sweep this under the carpet and prey for no bad media.
God forgive they cant take money from the naïve and old ladies widows pensions anymore, when it is so easy for them to do so without consequence or duty of care!
Yes you are correct the guy in the high viz jacket wearing the NCL logo shirt has a dozen Celebrity, RC, Carnival and etc others but this is not the illusion that the man/women in the street is buying into. Even the most cynical "educated" traveller with a business or law degree buys into the dream (until it happens to them) so where do we draw the line?
In my case I am arguing with NCL that they keep telling me I will be paid for my loss (and was even told that it would happen before I left the ship 12 weeks ago !!) but nothing has happened and now they want me to go to THEIR sub contractor so they can walk away and close their file. This wont work as the subcontractor has no written contact with me and they do not have to speak to me. They are welcome to travel to mine and we can all model our shrunken, stinking clothes for them !
I have no interest in bringing companies down or seek unwarranted profit from a loss.
I actually have never made and insurance claim in my life as I see most situations as simply not worthy and not the way to handle myself! No disrespect but I am not American so don't go running to lawyers every time someone spills a coffee on my lap etc, which is of course the worlds view of American culture. Rightly or falsely.
Ultimately our luggage was dropped in sewage port water and heavily damaged/destroyed at the very start of the biggest family holiday we have ever saved for and so far NCL have offered me a discount on another holiday which of course we cant just snap up within the 12 month deadline ?. Not everyone is a high roller.
Vouchers for a 10-15% discount off with a company you don't trust is not compensation, Its just a way to take more money with a "better luck next time sucker" attitude
You can argue liability, law and rules of travel until your mouths run dry but there are so few documented stories of this type the point is that the cruise company probably wont give a toss if it happens to you and actually view this as a way to take more money from you. All insurance will likely fail unless you never throw away a receipt again.
Is this what the moral is ?
Don't book a vacation until you have gone through the terms and conditions with an expensive lawyer, asked everyone you know for guidance and then should you commit never leave your possessions unattended as nobody is liable apart from the customer for being fooled into trusting paid professionals ?
Utmost good faith ?
No it is not possible to take cases on "unless pre arranged". I checked.
Love to see them handle us all doing this on mass next time through pure lack of trust.
If I book into a hotel andthe wine in their restaurant makes us ill does the hotel walk away and make me go after the chef, the wine waiter, the sommelier, the vineyard, the farmers, the guy that provided the fertiliser, the guy that owns the farm next door ?
No, Its all part of the group experience and the Hotel, being the biggest partner, takes responsibility for the experience as it was under their care and custody. They may then sack or sue the chef, supplier or vineyard but what business of mine is that as I have no direct relationship with them ?
If they do nothing their reputation fails, sales drop, the company get poor reviews and customers try elsewhere.
How many people were rushing to book onto the NCL Pearl after the dry dock closure this summer.
Passengers had arrived and were not even given enough to get home in many circumstance plus in some cases just 50% refund on the cruise, according to our press.
On a very different level, did you book with Costa just after the tragic loss of the Concordia or did you doubt the companies overall policy and controls ?
Reputation is everything.
No doubt the usual unsupportive loners will jump on this text again but I hope at least some good comes of this chain of discussion to warn holidaymakers what may lie ahead.
If just half a dozen people have not booked with NCL now then this is where their decision on customer service has let them and their shareholders down. Not the customer asking for answers.