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npcl

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  1. When I have booked through a TA they have always sent be a written confirmation of all benefits including TA OBC. I would never work with a TA that did not send one at time of booking.
  2. One comment is that there is a minimum time frame in that the need to offer a full refund option applies only something known changes prior to the start of the trip. If changes occur due to weather or some other event beyond the control of the operator once the trip has started then no such offer needs to occur. If a significant change occurs due to something within the control of the operator (maintenance for example) then some compensation may warranted, but not necessarily full refund unless the scope of change arises to such level. I am pretty sure that Celebrity defines a significant change in their UK travel contract (at least they did the last time I looked at it) In this case the change in ports by itself would not have triggered a significant change, but the lost of two days would have. If I remember correctly lose of two ports without replacement would be considered to be a significant change. Loss of two ports, with replacement of 1 with an alternative port would not be. Loss of 1 port or replacement of 1 port by another would not be significant. If someone has easy access they might want to locate the current text in the current version.
  3. What happens if weather is bad and the ship cannot stop at Grand Turk? An early departure must be approved by the cruise lines due to local customs requirements.
  4. In case of a delay cruise lines will normally pick up hotel and flight expenses for those that booked their flights through the cruise line, not just the cruise directly with the cruise line.
  5. However did X ever give the OP an invoice or was the invoice from the TA. I know when I book through a TA the cruise lines do not show me my fare, only a reference to the TA. I just used the reference to the fact that there was another similar discussion involving a US TA to demonstrate that it is a purchasing through TA issue, not a UK issue.
  6. if the OP had purchased directly through Celebrity then I would agree with you. However the OP purchased through a third party who established the terms. As such the OP knows what he paid the third party for the fare, but not what the TA actually paid Celebrity for the fare. I recall a similar discussion involving a US TA a few years ago on a similar topic involving a variance between FCC awarded and fare paid the TA.
  7. First question is was the amounts received consistent if you received $ 276.99 per person, then in US dollars Celebrity would have considered your fare to be 1938.93 or depending upon exchange rates somewhere in the neighborhood of 1514.pounds using current exchange rate of 1.28 Now in that case the FCC for 1/2 (fare - refund in OBC) would be around 649 pounds = 1/2( 1514 X 6/7) per person. With that in mind what was the FCC offer? What was the exchange rates when you purchase the cruise. Now if you paid 4500 or 2250 per person than the per person OBC should have been 321.42. However we do know that it would actually be smaller due to fares and taxes not being included in the refund calculation but for the time being lacking actual numbers (which your TA should be able to provide) lets us it to establish a boundary condition. So if 321.42 is the max then in US dollars at today's exchange rate it would be $411.42. On the other hand if someone did a conversion error and divided by the exchange rate instead of multiplying one would a value of $251, not too far off from the value you actually received. Would be interesting to see what the actual exchange rates involved were since there was a fair amount of varience in day to day rates during this time. For 14 day cruises in that area port fees and taxes run around $140-145 dollars per person or about $113 pounds. So if they were included in the amount paid. The the base calculation amount would have been 2250-113 or about 2137 and the expected OBC amount would be more like 305 pounds or $390.4 per person. Keep in mind that because you booked through a TA your payment was to the TA and not Celebrity. The TA is the one that knows exactly what they paid Celebrity in terms of fare and fees. They should be able to give you that breakdown. They would also be able to tell you if what your received as an OBC was in agreement with what they actually paid Celebrity. While your TA indicated that they were going to go to bat for you, that is not the same as showing you a breakdown of actual monies paid to Celebrity. So my questions to you are: 1. Were the OBC amounts and the FCC amounts consistent with OBC = X/7 and FCC = .5 (X-OBC) If they were not consistent then it would imply an internal issue with Celebrity's calculations. If they were consistent then 2. What does your TA show as being the exact breakdown of the money you paid and what exactly was Celebrity paid? 3. Did the amount you paid your TA include and amount for insurance or other fees such as any local or national taxes. You had mentioned earlier that you were not responsible for the deal between Celebrity and your TA, by the same token one could also say that Celebrity is not responsible for the deal between your TA and you. They are only responsible for the money paid to them by your TA. If the TA is willing to provide a complete breakdown and it does not agree with the amount you received then you have a good case to take up with Celebrity. If on the other hand they are either not willing to show you the exact breakdown or if the fare actually paid to Celebrity does balance with what the TA actually paid them then probably not. This could be another example of potentially hidden costs of dealing through a TA, instead of purchasing direct. Which in most cases would not cause a problem but would impact amounts received from the cruise line in case of problems such as you encountered. Note: the above calculations are estimates using current exchange rates and taxes/fees from similar cruises in the same geographic areas. As so one can expect some variance compared to the actual numbers.
  8. Even with the historically reserved slots, Princess and Hal must still apply and take part in the contract process even to get the historically reserved allocation. If they fail to meet contract requirements they would lose the reserved slots. They also compete with other cruise lines for additional slots in the competitive process. Cruise lines are considered to be concession vendors under the government contracting process. The contracts process takes place once every 10 years with the awarded contracts lasting until the next contract period.
  9. Compensation due to a cruise delayed due to dry dock issues (something within the control of the cruise line) would be expected to be different then a cruise delayed two days due to a typhoon (outside of the control of the cruise line).
  10. Unfortunately the OP has shared neither the letter nor the actual booking terms and values. All we have is his 60% claim from which people are trying to calculate what would generate the difference. Many times the cruise lines will generate a letter based upon US terms (their largest customer base), but when contacted by someone booking under non-US terms will modify the offer appropriately based upon the terms of the individual. So I would not be surprised if the OP received the same letter.
  11. If the OP is a UK resident and purchased from a UK sourced, then if he feels that the compensation is unjust then he should file a claim under the PTR (I believe 2018 is the current version, updated from the original 1992 version). However, even with that regulation the section dealing with price reduction and compensation, section 16. paragraph 4 c. (4) The traveller is not entitled to compensation for damages under paragraph (3) if the organiser proves that the lack of conformity is— (c)due to unavoidable and extraordinary circumstances. I believe that most would consider the storm would meet that requirement of being unavoidable and extraordinary. Even then the company did notify the passengers within a reasonable time frame related to such a storm since they by nature not prone to long term certainty.. They did provide an option for cancellation (though we don't have the actual letter received by the OP nor do we know if they would have allowed for full refund or only full value FCC as indicated in the posted letter), they also did provide compensation in the form of the OBC and FCC beyond the value of the missing two days even with the unavoidable and extraordinary circumstances. But by all means if one feels that they have a valid claim then filing one under the PTR would be the way to go. I doubt that such a claim would be successful.
  12. If you were on this cruise how did your OBC amount compare to your prorated cruise fare?
  13. The OP is upset because he says that 100% of cruise fare is 60% of what he actually paid. Which is because the term cruise fare only include money that the cruise lines actually receives and does not include TA commissions, taxes, fees, etc. However in value in addition to the 100% of the money the cruise line received for those two days, the cruise line is also applying an FCC of 50% of full cruise fare minus the returned two day amount.
  14. Not sure why not. Celebrity does cruise from the UK and places close by in Europe so plenty of options for using the credit, even without flying from the UK. Can probably even find some cruises that would mostly be paid by the 50% cruise credit.
  15. It is your time and effort, I put it in the category of jousting at wind mills. Even under UK travel regulations it was a weather caused event for which the cruise line credited 2 days of cruise fare (the money the cruise line keeps for those days). They did cover hotels and air issues for those that booked through them. For those that did not it is not the cruise lines concern. Personal choice there. In addition they provided a 50% future cruise credit. If you had insurance you can probably claim some for the two days out of pocket, but the cruise line is not responsible for travel not booked through them.
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