Hollysmokes

I’ve done 3 of these from here in Singapore so far and loved them all! Happy to answer any questions anyone has from these trips. 

I was on the same sailing and absolutely loved it. In some ways it was nicer than non-COVID cruising! We're very lucky to have this option here in Singapore. 

On 10/27/2020 at 2:04 PM, Chiliburn said:

Is that on Quantum?

 

looking forward to a detail trip report.

It is indeed. Really excited to be cruising again. 

On 10/8/2020 at 11:40 PM, Tree_skier said:

Have you booked yet?  We're waiting for a live review with bated breath!

I have booked and will happily share a trip report when we sail in December!

On 10/15/2020 at 9:28 PM, voyager70 said:

 

Interesting.  Probably won't have much of an impact on the Singapore cruises as sunbathing is not popular among Asian cultures and those cruises are limited to Singaporeans.  Who knows if the same requirements will be extended to cruises out of other parts of the world when they resume.  Probably just depends on the current state of things whenever that is.

 

 

 

Lots of us sailing who are not Singaporean but live here and we do like to sunbathe. We're used to this rule though as we have to wear masks most of the time anyway. I think the rules for the Singapore cruise are based on the COVID laws here in Singapore, so could potentially change for cruises elsewhere.

12 hours ago, NthernLgts said:

 

The parts that stuck with me are:

 

1) Limiting the elevators to a max of 4 people.  That's going to be a Royal (pun intended) mess.

2) I'm not sure I'm willing to have a mask on for the entire cruise unless we are in our stateroom or having something to eat (or swimming/exercising).  I get the reasoning, but for an entire week or longer I'd have to take a pass.

3) On the good side, I really like what they are doing with the air filtration/exchange systems.  Cleaning protocols too, if they stick with it.

I will be on this cruise and wanted to comment on the first two points. Those of us that live here in Singapore have these rules in our day-to-day lives anyway, so we're already used to living life this way - particularly the masks. 

I do agree that the 4 people rule in the elevator is going to cause issues for those people who can't walk up and down the stairs easily. 

RC are refunding our money! Thanks all for your advice. 

Thanks all for your support. I have written to RCLL today and hope they will resolve this quickly. It's a horrible situation all round and a full cash refund will he very welcome!

41 minutes ago, Balsam12 said:

This could turn out to be rather interesting as the situation develops...

 

I understand that FCC doesn't work for the OP, but was the credit offered greater than the cost of the original cruise? If so, for some people that could be a win.

 

Personally (and I'm speaking in relation to Australian consumer law), I don't see how they can legally refuse to give a full refund. This is purely a decision by RCI to deny boarding. Were it me in the OP's situation, I would be seeking legal advice and contacting the relevant consumer protection authorities.

 

As much as I agree with their stance, they should be offering either a full refund, or FCC with added value/benefits.

Sadly not. FCC and nothing additional. Furthermore it's per person which is no use to our party at all as we live on opposite sides of the globe (not to mention that I paid for everyone myself so giving them each their own cruise credit isn't really useful to me!). 

25 minutes ago, Ourusualbeach said:

Try voicing your concerns on their Facebook page, they seem to respond to complaints there better than by calling. 

What is the best FB page to use? Royal Caribbean International?

It is completely disgraceful. I could've said nothing and gone ahead , which many others may now do. Really disgusted at this decision.

Shocked a RCL's customer service.

We live in Asia and received an email to say we couldn't board the cruise if we had been in contact with anyone who had been to China, Macau or Hong Kong in the last 15 days.

I had hung out with a friend at the weekend who had transited through HK earlier than week so I decided to do the honest thing (I didn't have to!!) and tell them. This wasn't me choosing not to cruise, it was subject to THEIR rules and I did the responsible thing by admitting I had. 

Shocked to find out they'll only give me future cruise credit. This is no use to me at all. My mother is here visiting from overseas. I can't cruise with her again as we live on opposite sides of the world and she has no use for the cruise credit.

Surely RCL should be offering me a full refund onto my credit card? This wasn't my choice - this was them telling me that I couldn't cruise?

I am getting no where with their customer service team.