melc1987

Hallelujah! This is insane to me that OP doesn't get he's at fault and is now doing a CC charge back as though what NCL is doing is fraud. It's honestly laughable.

If the company is also paying you as a consultant to verify the requirements then yes, they should expect you'd tell them. But if you are solely acting as the seller of the product, it definitely would be on the customer to ensure the server is appropriate for use in their environment or be subject to your company's return/cancellation policy. You keep trying to find ways to make this not your fault but I'm sorry to say, it 100% is.

This isn't an NCL requirement. It's a US customs and border security requirement and NCL makes it very clear that it is the customer's responsibility to confirm they have all documentation required.

The agents at check in are conforming everything is in line with customs and immigration standards at that very moment! If logic is created at check in, what if requirements change? First it would be a headache for NCL to update these and then notify impacted traveller's. People need to take responsibility for their own actions at some point.

Yep....should have been read at the time of booking. But OP assumed he knew all the rules given he's been on so many cruises....and we all know what assuming does...

Respectfully, you WERE notified immediately when you booked and agreed to the Terms and Conditions. You just assumed you knew them already and didn't take the time to read through the document. There is no way NCL is at fault for this and hopefully the multiple comments here help you realize your anger is misdirected.

While I can definitely appreciate your frustration and disappointment with this, it is still solely your responsibility to confirm you meet the travel requirements at the time of booking so the check in process (while confusing that NCL let's you check in with a BC) is irrelevant. If you've cruised as often as you say, you should know that only a closed loop cruise beginning and ending in the same US port allows you to travel without a Passport. I've cruised 3 times and am not even an American that this rule would apply to, yet I'm aware of it. This is not NCL's fault.