phire

4 minutes ago, Oklahoma Girl said:

I scheduled a cruise in February for my husband and me and our son’s family.  It was for July 22, 2020 on the Jade from Barcelona to Athens.  I am the eternal optimist, so on May 18th I made the final payment.  The cruise was canceled and we were notified that we could request our refund on June 8 until I don’t remember what date.  On June the 8th between 8 and 9 am CST, I opened the link I was given and requested a refund first on my reservation number and then on my son’s reservation number.  I had no instructions on what I should expect to receive as acknowledgement.  I didn’t receive anything which made me a little uneasy...

Hi, I am sorry this had happened to you. 

If you have proof (eg. Travel agent's record...), then you have another option to file a dispute to your credit card company. Most companies allow dispute within 60days of your actual travel date. Stop dealing with NCL, just show whatever you have to the credit card company, they might be able to help you. 

On 6/18/2020 at 10:02 AM, Serengeti228 said:

 

Came across this topic while browsing the NCL board for other issues. I experienced the same situation in Feb but I got a different end result. Separately I am in the progress of chargeback dispute with another cruise line on failing to refund.

 

Back to the NCL. I booked the Jade sailing on the 17 Feb 2020 from Hong Kong to Singapore. As I was residing in Hong Kong, I fitted well into its "then" protocol which would deny my boarding. Recall on the 7 Feb, the subject cruise had not been cancelled by NCL itself until a few days later. I phoned NCL Hong Kong office and NCL initiated the cancellation process such that within 10 days, I received my cruisenext coupons reinstatement and payment re credited. I am surprised for your situation. As I recall as of 15 Feb, there were only one or two cruises that required NCL's refund arrangement, mainly the Jade which was in Asia.

 

Separately, I raised a chargeback request on another cruise line after 2 months from the date of cancellation request. Since the cruise line failed "repeatedly" to honour its refund timelines, I lost my patience. I now make use of the credit card agencies to help the rightful customer to make the merchant work the way should be and comply with the standard chargeback protocol and timeline imposed thereon. 

 

Good luck!

 

Hi, I haven't checked the forum so long but thanks for sharing your experience. Yes, I won the dispute and NCL never replied to me. However, I know a person who was banned by the cruise for the same reason and he received the refund within 7 days and he submitted the request 1 day later than me. He also booked through cruisenext，where I was booked with Costcotravel. 

4 minutes ago, jvevans said:

We cancelled our gratuities March 14 for the April 19 Bliss Panama Canal cruise (we took the FCC for the cruise portion) still waiting for the refund! All I get is "it's pending".  Very frustrated to see some that cancelled after getting refunds as it is now 114 days

You can start credit card dispute now. Then you will be sure that either you receive it from winning the dispute, or from Norwegian. Who knows what will happen. 

My friend had bad experience with a local airflight company's travel package where it was promised a refund, but she only received it 1 year later. (Not saying NCL will do that)

24 minutes ago, julig22 said:

https://chargebacks911.com/visa-covid-19-rule-changes/

Says April 1, don't know if it applies to all Visa cards.

 

And just to be clear, as your posts seem to stretch the truth a tad bit, you were not denied boarding because you are Chinese.  You were denied because you have a Chinese passport.  If you had a passport from North America, you would have been free to go, assuming you had not been to China (or any other banned country) within the given timeframe.  I would assume that anyone in the opposite position (Caucasian holding an Asian passport for example) would have been denied as well. 

You can think it is fine because it did not affect you, I think it is very disgusting. The truth is there was no such suggestion by the US government and CDC to ban anyone who had not been to Asia in February,  and the truth is up until now I still don't have the virus yet. The NCL and RCL policy was well criticized by every media (US and Canada) as racist and discrimination and NCL had to change it after 10days - hey, everybody still cruising with Chinese after Feb 17th! Oh and we thought they were contagious for the past 10 days. A Caucasian if holding a Chinese passport is very rare. If you have to pick on it, sure, but does not make it not a discrimination. 

16 minutes ago, julig22 said:

Visa announced awhile ago that they would no longer accept "service not provided" disputes unless the provider (NCL in this case) was able to provide the service and didn't.

when was it? I just searched online and didn't find this news. Anyways, I won mine VISA credit card on June1st. However, NCL was able to provide the service but decided to be racist and deny me purely because I am Chinese (haven't been out of North America for years).

5 minutes ago, MichaelJess said:

Just received an email from norwegian saying that I was being refunded full amount paid in the next few days. We were supposed to be on our cruise on March 14. We were in Florida, ready to go, on March 13 when They canceled. I completed refund request on the 23rd, first day available. Thank you Norwegian! 

Wow, 👍.  Can you please update in the spreadsheet? Thanks!

24 minutes ago, kisbel65 said:

My cruise was cancelled by NCL in April.  I initiated a chargeback with Capital One and NCL sent a 30 page dispute in response. I submitted proof of the cancellation from NCL and the form they asked me to fill out for a refund. As of today, NCL is still disputing the charge. Capital One has all my documentation but I was informed that NCL has not been issuing refunds. Apparently NCL is calling COVID 19 an act of GOD so they don't have to pay out. NCL SHAME ON YOU!!!!! 

wow, that's crazy. What a shame, that they publicly say peace of mind and end up saying act of God! I was convinced winning the dispute (having the credit) = NCL return cruise fare, after all they are same amount of money. But NCL response to your Credit card company is totally unacceptable. 

1 hour ago, drsel said:

So what does one do if you have paid by debit card and they don't refund your money?

someone in the forum just posted getting refund at 76 days. Your best shot is to wait until 90days. I am starting to believe you will eventually get fully refunded. although it is really sad that my February Escape cruise did not get refunded until the day I won dispute (June 1st). =(

I do have a friend who booked travel package a couple years back and needed a refund, the travel company did the refund after a year of the travel date....

1 hour ago, jannandjohn said:

We just got a refund each of 208 bucks

no idea what  for as it doesn’t line up with anything we have paid previously 

( eg.  Prepaid tips or taxes  etc) 

mer already have our pre paid dining and shorex back ..

i have nothing in my booking for that weird amount?

 

just want back the ten grand we are waiting on

....it better not be only 416 dollars 

 

( our 10000 is for 2 people ,14 day cruise, in a Haven spa suite)

if you only paid 1 lump sum of 10000 and no specific charges line with 416, just assume it's compensation, caz they didn't say it is refund, right? 

I really suggest you to dispute with credit card company now. I am the stupid gal that waited 90 days and started dispute, 114 days Norwegian never replied. 

40 minutes ago, Phifle said:

Just got my refund from NCL.  All charges made to my credit card including the insurance payment have been refunded as a credit.  I guess they changed their policy.  Now I'm happy.

Can you clarify if you have paid cruise fare in full? Thanks

14 minutes ago, goncruzn said:

I'm on day 93 and still waiting for my refund. Paid in full and cancelled on my own March 4th, prior to POM and was given a 7-10 business day window. Then it was changed to 90 days. As of right now, still nothing.

Same here. Start your credit card dispute now. I disputed a month ago and just got the chargeback to stay permanently June1st. The 114 days NCL never gave refund. 

5 minutes ago, Hrhbob said:

Was part of a 5 cabin group booking on Breakaway NYC-Canada Oct 5. I elected to cancel on May 5 and received full refund today. A success story.

wow, quick. Hopefully they eveually work to everyone's case. Can you clarify for your Oct5th cruise did you pay the 5 cabins in full? Because there are some people in the forum successfully got deposits back. I haven't seen people paid in full got refunded.

7 minutes ago, Budget Queen said:

 

 

Do you have a FCC posted in your latitudes account?    

Nope. They want their customers think only Chinese can be infected with the virus, and during that time it wasn't clear when it will die down in China, so I wasn't offered FCC. 

I can't imagine to be forced to use FCC to go with NCL after being humiliated like that.

12 minutes ago, Capitan Obvious said:

 

So clear thing up for me. If it is the latter, everyone knows that the cruise lines were forced to shutdown in March and cease operations. Thus everyone knows that the service could not be provided. Since everyone knows and everyone agrees on that, what then would you be disputing?

 

Don't forget that when operations ceased, everyone with a cancelled cruise was compensated by either a 150% or 125% FCC award. In addition, the cruise line offered each guest the OPTION to CHOOSE to forgo that compensation in exchange for a 100% refund in 90 days. All you had to do was fill out and submit the online form.

 

By submitting the form, you agreed to give up your awarded FCCs. You agreed to accept a refund of only 100% of what was paid. You agreed to a 90 day period for those returns. You might not like it, you might want it to be faster, but the 90 day period was clearly stated so you opted in the second you hit SUBMIT on the form.

 

Just not sure what the dispute is as "I want it faster is not a dispute".

Umm, so you chose FCC? I do wish you have a good trip when it is safe to do so - I agree if you don't want a refund then it save you a lot of time. 

I was not given the option of FCC, because I am a Chinese (who hasn't been to China recently). They cancelled my Miami cruise before the POM thing announced, but also promised me a refund. At first it was 7 business days, then it was another 2 weeks, then it was 30 more days wait, and finally saying 90th day. I started my CC dispute at around 90 days, and finally I got it back on 114th day. Terrible experience, but I am the proof that if you choose a refund you will not get it back from NCL in 90 days. 

4 minutes ago, EllieinNJ said:

That's great.  We also called our CC company about our $4000USD for our cancelled cruise from April.  They put a notation on our account that if we do not get refunded in 90 days (July 13) they will start a chargeback.

My temporary chargeback were in my account about 7 business days, I told them I was screwed because I borrowed the same bank's line of credit and paid interest since October and not having the service (true =P my first ever LOC). 

Anyways, they told me 90 days at first. I called last week just to make sure that I didn't miss any communication (because they told me if they ask me to submit info and I don't in a certain time, I automatically fail). They told me NCL had until June1st to make a first response, if they still not reply then I automatically win. 

So upto 90days is that if you need to fight with NCL back and forth. You should call at about 30days to check.

7 minutes ago, EllieinNJ said:

Did you get the entire amount credited back to your credit card?

 

 

 

yes, I only had 1 charge that paid the 4000CAD in full last October.  Got all of them back.

27 minutes ago, Trimone said:

All these fake reports on here about Credit Cards not allowing charge backs need investigation, you should have gone immediately for charge back, I did with all airlines and got credited immediately, if a company doesn’t give you a option or reasonable time for refund, 90 days after such a date is rubbish, totally unreasonable, it’s your cash.

NCL have acted for their benefit not the customer, they keep advertising cruises and taking funds in full knowledge the cruise will not sail, disgraceful behaviour.

you are right, I only started diapute at about 60days. In the beginning they kept promising I will get refund within two weeks (then another two weeks...and another one) it wasn't until April 1st I knew they extended another 90days. I was such a fool

32 minutes ago, Travelling2Some said:

Just terrible.  I really think you got the worst of it on several levels.  I hope you will finally see your refund.  I'm waiting for one too.  They have one excuse after another.

Exactly,  I thought I was at the worst situation other than actually contracting the virus. 

10 minutes ago, Lou33 said:

Good luck.  Since you already have your provisional credit, there is really no way that they can take it away from you, unless NCL was able to prove that you took the cruise or you accepted FCC.  Thank you for working with coronavirus patients.  It is ironic that at this point in time, if the cruiselines could resume operations, that the safest passengers would be the ones from China.  If anybody wants to avoid getting coronavirus they should go to China.  

Thank God I wasn't given the option of FCC in any form. NCL was disgusting, looking at how they announced even the staff members who carried passports of China, Hong Kong, Macau must get off the ships immediately 😳 i felt so sorry for them. 

Anyways, i thought my post sank so I only updated my situation in the Google doc. I made phone call to CC and they said NCL never replied back until the last day given, so the charge back stays permanent as of yesterday.  

Wish everyone good luck.

43 minutes ago, Capitan Obvious said:

Only one way to find out.

 

Kidding aside, when you dispute a charge you are telling the bank that the cruise line fraudulently charged your credit card without your consent. Given that fact, banned or not, why would you want to do business in the future with any company that places a fraudulent charge on your credit card? Remember: Fool me once . . .

 

Not only that, but you also have to consider that once you tell your credit card company that a cruise line (or any other business) has placed a fraudulent charge on your card, then in order to protect you, your credit card issuer could very well black-list the cruise line specifically so they could never charge anything additional to your card in the future.

 

Welcome to the world of unintended consequences.

Nope, two kinds of dispute, one is fraudulent duspute (usually 7 to 10 business days), the other is merchant dispute that service was not provided (can take upto 90days).

I just won mine and got all chargebacks stay permanently.  I definitely will not have business with NCL anymore, hope other cruiselines will not ban me.

2 minutes ago, CarolinaMamma said:

90 days from when? The date NCL cancelled, the date you made final payment, or the scheduled date of your cruise? 
 

Also, do you mind telling me which type of cards? I may call Amex and see if they have a similar 90-day policy. I’m past 90 days from final payment, but coming up on 90 days is when NCL cancelled my cruise. 

Hi, I just spent 45mins calling my credit card. I won the dispute!!!! Yay!

They changed it, in the beginning of the phone message the automatic voice e said "you have 60days to dispute from the end of your travel date". It is TD Canada trust credit card, I live in Canada.

NCL discriminated Chinese and cancelled my cruise just because of that (haven't left Canada for couple of years). So my case started in February thats why I am at 115th day. When I called in April, they also stated I will get refund in 90 days.

5 minutes ago, kapetan5 said:

We were booked on the NCL Pride of America Hawaiian Island 3/14/20 cruise.  Arrived in Hawaii on 3/12 and called NCL that day because we heard from our driver that all Hawaiian cruises had been cancelled, but were told by NCL that the cruise had NOT been cancelled.  Then we received an email on 3/13 from NCL informing us that our cruise had been cancelled.  We called them immediately to get a refund and were told to call back on 3/23.  Then we received a 2nd email on 3/13 telling us to fill out a refund request on 3/23.

We filled out the refund request on 3/23, received a confirmation that they had received the request on 3/24.  Still no refund (although it won't be 90 days for another 2 weeks).  Put a dispute on 2 credit cards for the charges for the cruise and the excursions.  NCL claimed to both credit cards that the charges are valid.

This will probably need to go to court.

My credit card company says if merchant decline, the case will go back and forth to allow you submit evidence. Mine is a Canadian credit card (still waiting for reaponse), is yours not going to allow you to do that? 

I am at 115th day by the way, NCL is not going to refund you in 90 days.

I am on my 115th day waiting for refund. NCL will not refund you if you paid in full! They had my money since last October.  

I only learnt about CC dispute last month, and started it already waiting for the temporary credit to become permanent. 

Do not wait until your 90 days to dispute it! Caz I disputed within 90 days, and my CC dispute phone line had this automatic message in the beginning "you have 90days to start a dispute for travel that is COVID19 related". 

NCL is "smart" and sneaky.

5 hours ago, Lou33 said:

Does anybody know how other cruiselines are dealing with their cancelled cruises?  Do they also require you to opt out of FCC for a refund?  How long is it taking them to process your refunds?

I have friends who were going on Disney in March and May (they don't know each other), and both received refunds within 30days. I also went to forum of other cruise lines, people complained slow on receiving refunds, but they did received refunds. So out of luck chose NCL.

https://docs.google.com/spreadsheets/d/17CZpuhe_oCuJ7j4Dair4zwP56M-WIpFxYbc4EjwJ2FQ/edit#gid=0

all of us :(