Atgatsea

5 minutes ago, JCopp said:

Good morning everyone , I've woken up and ready to fight. Glad to see others are too. Dont just read the boards. Do something!

Bravo!

14 minutes ago, hamrag said:

 

Oh the irony!! 🤣

Isn’t it ironic that NCL’s posting of the ‘health and safety of our guests and crew is our number one priority’ messages have stopped and we are now hearing from user names never heard from before in this thread, saying they have “friend” having a wonderful time (sailing on a ship in the middle of a public health crisis), shifting blame from NCL to cruisers for not purchasing (worthless) insurance, and defending NCL’s position.  We know NCL monitors this forum, we know they have a social media team...  The timing of all this pushback, given the traction we are starting to see and the heat starting to be felt at NCL, is, I agree, hamrag, ironic indeed.

5 minutes ago, Masekr11 said:

Please tweet, email NCL, call, contact media, etc. NCL will not do this on their own. Below are some links for media...

Thanks for assembling all of this info.  I have already been contacting some of these outlets and individuals.  It was not as hard as I thought it would be and I did not have to leave my name or contact information.  Hopefully these outlets and individuals get flooded with complaints and speak out on our behalf - such as Eturbonews

2 minutes ago, SeaShark said:

 

Interesting. There are always two parties to a contract. However, it always seems to fall to the other party to "do the right thing...

One of the points for this forum is to help us get answers from NCL because they are refusing to answer basic questions and give us reasonable assurance our health and safety will not be jeopardized by sailing.  This is not a discussion about insurance.  Your digressing from the topic at hand adds nothing.

5 minutes ago, Longislandtea said:

I have a friend doing this cruise at the moment.  They are having a fantastic time.  Photos looks great.

Good for your “friend” - having a good time when 110 individuals were evacuated for having been in a hot zone, sailing in an area where the cruise line itself refuses to sail in the future and has canceled cruises due to “growing concerns about the Coronavirus in Asia” yet continue to sail currently despite the risks, supporting a company that puts profits over the health and safety of its crew and guests while ignoring valid concerns from its guests about possibly having infected persons on board due to NCL’s health screenings not being able to catch everyone who has the virus.  Glad to hear your “friend” is able to put all that aside and have a good time.  What is the point of posting this message?

Thank you to everyone who is going out of their way to let NCL know their displeasure.  It is refreshing to see some people still have principles and believe in calling out unjust actions.  It is nice to see people believing - and following thorough - in what is right, even if NCL has none of these kinds of people working for them.  Thanks, again, to you all!

7 hours ago, Fartlek said:

My guess is NCL will follow suit and cancel the cruise shortly.  

For what reason(s) do you think they will cancel?  They have lowered prices on the 2/27 sailing by 10% since yesterday.  That to me indicates they intend to sail as planned.

1 hour ago, seafun said:

Come on Norwegian -- please!  Many of us have spent many thousands of dollars for an enjoyable cruise (2/27 for me), and you have had those dollars for many months...

FYI, there is currently a fire sale on the 2/27 Jade cruise.  Yesterday it was $598 pp and now it is $545 pp.  These actions demonstrate NCL intends to sail as planned and to maximize profits.  They did the same thing with the 2/6 cruise, are doing the same with my (17th) cruise, will do it on your cruise because they are all about profit - their number one priority.  

4 hours ago, elwood_98034 said:

A quarantine official?! We aren't being told the full story. I'm sorry. Those guys avoid plagues like the plague. That's their job. Either the version of the virus on that ship is incredibly infectious, or they have a super carrier on board, and he is running around the ship and spreading it somehow - that probably means a crew member who doesn't know he even has it. A cook, maybe.

We are also not being told the full story about what, specifically, NCL sees as the growing concerns about the Coronavirus is Asia that caused sailings of the Spirit to be canceled in April that do not impact the sailings of the Jade now.  No answers, no help, no respect for our concerns.  The executives would like us all to go away quietly and to stop bothering them which is why we need to email and call all of the contacts listed in this thread and spread the word to local news outlets and on social media.  Otherwise they will get away with it and do it again and again all the while cashing in their stock options and bonuses.

9 minutes ago, mugtech said:

Got an email two hours ago that our 2/24/20 RCI Quantum OTS cruise 9 days rescheduled to be rt  Singapore is cancelled with full refund and up to $400 pp airline reimbursement.  The cruise originally had 3 stops in the Philippines and 2 calls in Vietnam.

Thank you for sharing the news.  Is Singapore getting to be too risky?  Are all of these other  responsible - non-NCL - cruise lines making changes proactively in anticipation of Singapore’s port potentially closing?  I am glad Royal is being reasonable.  Have fun on your replacement trip.  

46 minutes ago, JCopp said:

Just got off the phone with Norwegian Cruise Lies. Same ol script as expected.  I would still encourage everyone to continue to call and voice your displeasure at the way they have handled our vacations. Again everyone continue to post on social media about NCL and their lack of customer care! I understand its repetitive but it's the only thing we can do.

Thanks for trying.  Not surprised you didn’t get far.  Did you tell them you have growing concerns about the Coronavirus in Asia and that you feel uncomfortable going due to the risks to your health and safety which is your number one priority?

19 minutes ago, AlanTBT said:

Checked the NCL app today and our Hong Kong/China/Japan cruise end of may wasn't there...

It was canceled due to the “growing concerns about the Coronavirus in Asia.”  They have canceled many cruises, inconvenienced thousands of (refunded) customers, and cost themselves a lot of money to make the changes.  All of this is going on but they cannot say anything meaningful (see response above).

Received this response (lack thereof) from NCL asking for specific answers to my questions:

1.  What are the concerns of the April 2020 Asia cruises and how are they not concerns for current Asia sailings,

2.  Is it true 100+ individuals were evacuated during the current (2/6) sailing of the Jade?  If so, were the evacuations related to suspected Coronavirus infections?

3.  Since the health and safety of crew and passengers is NCL’s #1 priority, will NCL issue a refund or allow a change/FCC if I feel the health screenings are not sufficiently mitigating the risk to my health and safety?

How am I to make an informed decision when they refuse to answer my (reasonable) questions?

See the response below:

Nothing other than unreturned calls/emails and the  ‘NCL’s first priority is the health and safety of its crew and passengers” statement.

3 minutes ago, perditax said:

 

Which specific ship/sailing are people the most concerned about it? I've been in and out of this thread but not quite sure which specific situation is causing the uproar. 

The Jade - set to sail 2/17 and 2/27 out of Singapore.

17 minutes ago, cruiser man 60 said:

None of the ports NCL is sailing to have been closed so not sure...

They canceled future cruises on the Spirit due to “growing concerns about the Coronavirus in Asia” yet they are continuing to sail in the area.  Maybe you can enlighten us and tell us what these concerns are and how they do not pose a current risk to the health and safety of the crew and passengers. What are they not telling us? 

To everyone on the 2/27 sailing, please know that NCL will do to you what they have done to the passengers on the 2/6 sailing and are planning to do to those of us in the 2/17 sailing.  These executives are monitoring the situation by reading charts, graphs, balance sheets, etc. but never hearing from the customers.  All of the frontline staff know nothing of value other than the standard statement.  The only way to get through to NCL decision makers is through direct contact, either by us or through a news outlet.  I have made calls and sent emails which (are we surprised?) have gone largely unanswered except for a copy of their ‘health and safety is our number one priority’ statement.  I urge everyone, including those on the 2/27 cruise (have they switched the stop in Malaysia yet?) to contact media outlets, file complaints with the BBB (there are a lot for NCL), leave posts on Facebook and YouTube (maybe even contact Don), and contact employees directly so that our voices can penetrate executive insulation. They are stalling and hiding and need to be exposed.

8 minutes ago, Masekr11 said:

It’s not as simple as a revised itinerary though. Would you be happy paying extreme airfare changes without NCL guaranteeing they would reimburse you?  Would you be happy with sailing on a ship that has allowed passengers from the hot zones on and possibly contaminating the ship? Keep in mind, it takes 14 days for the virus to present its self, meaning we wouldn’t know about contamination until around 2/20 when we would already be sailing. Would you be happy sailing out of a port that has more confirmed cases than the original port and in NCL’s words isn’t safe to travel to (based on their decision to cancel April sailings)?

 

As a passenger scheduled on the 2/17 Jade, I appreciate your empathy and it certainly makes me feel better knowing independent people understand where we are coming from. I wish it was as simple of a changed port but unfortunately it’s not. And I feel like that’s a main problem with NCL. They seem to think that changing the embarkation port and implementing less than stellar health screenings is sufficient and don’t realize the downstream effects and risks that still exist. 

Let’s also not forget that all of those unfortunate passengers on the Diamond Princess were infected by someone on a previous cruise - not even the current cruise.

The severity of the outbreak in Singapore is getting worse and Norwegian Cruise Lies needs to see the folly of their ways.  The increased alert level to orange, and everything else occurring in that region, is enough to deter reasonable companies and people from traveling to the hot zone.  NCL, the greedy ostrich with its head in the ground, continues to try to profit by jeopardizing the health and safety of its crew and passengers (definitely not NCL’s #1 priority) when others will not.  It is obvious NCL monitors this thread because they keep posting the same inane posts about safety is our #1 priority blah blah blah.  My ask is that the nameless faceless individual monitoring this forum on behalf of Norwegian Cruise Lies reads the article below and know that the situation in Singapore will get worse and that NCL is assuming so much more risk than they should.  Hopefully, NCL’s risk management group calculates the current risks (not just the risks in April) are more than potential profits and convinces the new management team to is temper their  hubris and to do the right thing by us, the customers they are devoted to serving, which is allowing us the option to cancel/receive refund or take FCC.  
 

There is now a confirmed infection in Singapore’s financial center.  Who knows how many others are also infected and now showing signs?  How can NCL guarantee us that every potentially infected person from Singapore (which could be an enormous number) who does not exhibit a fever of 100.3 degrees by 2/17, is prevented from boarding the Jade?  Think about that NCL executives!

https://www.msn.com/en-us/finance/news/singapore-braces-as-coronavirus-cases-emerge-in-financial-center/ar-BBZPBMu

Passengers on Celebrity, Carnival, Royal Caribbean, etc. are not having to spend their valuable time reviewing the fine print of travel insurance policies because they were offered refunds/credits.  These people are using this time to plan replacement trips unlike those of us who had the misfortune of booking with miserable Norwegian Cruise Lies.  None of us should need to invoke travel insurance in this situation and the fact that NCL is pointing towards travel insurance knowing this situation would not be covered sounds a lot like double-dipping.  It sounds like they have created a second revenue source by keeping get your fares and travel insurance premiums!  Nice little deal there...plus they are creating artificial demand for more expensive (CFAR) insurance in the future and which will generate even more revenues going forward.  Their hubris is too much!  NCL’s hand wagging its finger at us for not having (worthless) insurance diverts attention from the other hand unjustly holding our money.

12 minutes ago, PhilBenz said:

Well, that was quick! But profoundly unsatisfying. Here is the reply from kbyrd:

 

So the final word from NCL: No travel insurance, no cookie.

I just received a similar statement regarding my submitted inquiry.  However, I have a new point of contact.  The response is in the name of Jonathan Rose, Manager - Resolution Desk, 305-436-4924, jrose@ncl.com just in case anyone is wondering.

2 minutes ago, Georgia_Peaches said:

But they are a for profit company whose bottom line matters.  They are in the very precarious position of balancing their financials with customer care.  Like walking on a tight rope...in unprecedented circumstances.  If you take a look at any cruise line board on CC right now, you'll find threads suggesting that the company is doing the wrong thing in the wrong amount of time and for the wrong reasons...preserving the bottom line.  Not saying it's right or wrong...just saying.

Balancing financials vs. customer care - and not offering cruisers a refund/credit - demonstrates quite clearly that the health and safety of customers and crew is NOT their first priority as stated by then repeatedly in this post.  Their actions have contradicted their words many times which means they are lying to all of us in an effort to keep the fares of a couple of cruises.  This is why they are Norwegian Cruise Lies.

13 hours ago, Masekr11 said:

Thanks, I sent an email to this address. Also sent one to Katty (kbyrd@ncl.com) and Harry Sommer (hsommer@ncl.com). Harry’s email came back with an automated message thanking me for reaching out and said Katty will be contacting me which I doubt is true. 

I sent an email to Katty at the address you found and it was not bounced back as undeliverable.  This must be a valid email address.  Thanks for finding these addresses, I am moving in to the others you found.

41 minutes ago, ace2542 said:

I don't think they read each post. Reply directly to the NCL post like I did and might get a reply from them. They appear to change their position about sacking chinese staff after I replied to their post calling them out on it  although that part of their post may have been a typing error.

Are you referring to the typing error in the company name?  I saw a typo there in that there is an extra “n” between the “i” and the “e” in the last word in the company name.  Their name is Norwegian Cruise Lies...isn’t it?

For the 2/6 Jade sailing:

1.  Unless NCL completely switched out the crew, some of them had recently been in Hong Kong,

2.  This crew has been in contact with other crew members and all passengers on the Jade.  
3.  We know by the number of people who were removed that the entire staff was not removed and that the majority of crew members remain,

4.  How many cruisers were removed?  How many were not removed who have been in contact with crew members who have recently been to HK?

Am I missing something or should the 2/6 sailing be shut down per NCL’s policies?