raytamt1

1 hour ago, zqvol said:

 

The substitute vessel is the one that you book using your FCC. No where does that language say that the substitute vessel have to be sailing at the same tie, or the same itinerary, and in fact they could offer you a train trip and be fully compliant with the language above.

Nice spin, but wrong. That just defies common sense that a certificate for a possible future cruise is a "substitute vessel". Paragraph clearly describes an option between another vessel leaving on date and port scheduled, or refund.

 Credit card company already agreed contract language required refund and approved charge back after their investigation. No surprise that you have over 20k posts. Doesn't NCL ever give you guys a break from carrying their water for them?

10 minutes ago, Fido Chuckwagon said:

The only people who are still defending NCL at this point are either paid by NCL, or terminally stupid.  

They are definitely NOT stupid. If not paid by NCL, paid by a cruise industry interest group to prop up the industry in the best light possible, truth being optional.

2 minutes ago, julig22 said:

I choose to believe you are an imposter. 

You still believe that after I just ate crow over how ignorant I was about how this board works? You would think I would have picked those things up by now. Now that I am actually familiarizing myself with features of this board, I can see my profile shows 21 total posts going back a few weeks. But I actually joined the website  9/1/2019, about a month before my first Alaskan cruise. Back them, I just wanted to learn more about my cruise/stops before I went. I never bothered with posting anything at all, let alone anything remotely contentious, since I had nothing to be contentious about. I got great information, and had a wonderful cruise. So wonderful, I was set to do it again this June. With a CruiseCritic account since last September, why would I just now have 21 posts if I were a some chronic imposter? 

1 hour ago, julig22 said:

BTW - with the phrasing of your posts, I highly suspect your account is a reincarnation of another poster, probably banned long ago for inciting contentious posts.  Just my opinion. Good day - not interested in carrying any water.

 Your not carrying NCL water because you've already spilled it all over this thread!

2 minutes ago, julig22 said:

BTW - with the phrasing of your posts, I highly suspect your account is a reincarnation of another poster, probably banned long ago for inciting contentious posts.

I hate to quote myself, but I need to here:

30 minutes ago, raytamt1 said:

I haven't ventured through the board's features just yet, and yes, that is a rookie mistake. I didn't know of the feature, and I can now see that I forgot I pasted that once in a different thread after CC deleted the thread. I was only able to copy it because I had email notifications from the deleted thread that I had received before I advanced my CC board functional knowledge enough to figure out how to turn off the notifications feature on threads.

You just called out my ignorance of probably one of the most basic features of this message board. I humbly accepted your call out, and then went on to admit that my inbox was bombarded with notification emails because I still had not figured that out yet either. Do you think that describes a seasoned CC board troublemaker that keeps reincarnating. Speaking of, I was a bit surprised you only had a little over 1100 posts. Most of the other passionate NCL non-refund defenders have over 20,000. You must be somewhat new to the crew.

13 hours ago, julig22 said:

So as a newbie, here's some advice (please don't take it as support in anyway for the way this forum is structured) - if you click on your name, it will show you all of your previous posts.

Point taken on your second paragraph.

I haven't ventured through the board's features just yet, and yes, that is a rookie mistake. I didn't know of the feature, and I can now see that I forgot I pasted that once in a different thread after CC deleted the thread. I was only able to copy it because I had email notifications from the deleted thread that I had received before I advanced my CC board functional knowledge enough to figure out how to turn off the notifications feature on threads.

13 hours ago, julig22 said:

1) I can't speak for others, but my only "passion" is to relay information that I may have read regarding contradictory information that people may have previously shared.

On your first paragraph, I didn't read anything from your passionate replies that relayed information of anything contradictory that I previously shared. I am just as puzzled as luv2krooz as to how certain chronically passionate posters can't or won't see the obvious and deliberate unethical business tactics NCL are conducting. CARRY THAT WATER!!   

9 minutes ago, raytamt1 said:

CC probably deleted the thread because certain posters were getting quite contentious over the refund debate.  

BTW, this thread will probably be deleted soon, as well.

6 hours ago, julig22 said:

NCL offered a choice of FCC or a refund.  To get the refund, you had to comply with their process, which was to actually request that refund.

51 minutes ago, Outerdog said:

It's amazing to me that people come on here and defend NCL when posters share their experiences with their credit card companies and charge backs. Why do you care? 

Great question, Outerdog! Why do certain posters with posting counts of 4 to 5 digits seem so quickly passionate when a poster dares to question the current business ethics of NCL. I think that part of their "job" is, in addition to their watch-dogging assignment, is to make a bunch of experienced cruiser comments in effort to blend in. BudgetQueen, TravelBird2, and Julig22 are just examples.

One other interesting note.

6 hours ago, julig22 said:

What someone may or may not have told you on the phone wouldn't override the process.

 

Your credit card will give you a temporary credit while they investigate.  Lots of people did chargebacks - and some have reported that the chargeback was eventually reversed, once NCL sent their documentation that outlined your options.  Probably a lot more than reported, since people were adamant that a chargeback was/would be successful and don't come back to report when it didn't go as expected.

This is from the 1st reply to my OP, which came predictably quick. It's funny that I never mentioned in my OP anything about being told something over the phone. I am somewhat new to this message board. This thread was only my second time I was made the Original Post. The first original post was a couple of weeks ago, where I had a thread about how NCL cruise consultants were instructed to lie about how passengers could still get refunds after their arbitrary one-week window, in order to avoid giving refunds. In that thread I discussed the phone call that Julig22 is referencing. However, its funny that message thread was deleted by the CruiseCritic board monitors less than 6 hours after I originally posted it. CC probably deleted the thread because certain posters were getting quite contentious over the refund debate.  

6 minutes ago, Outerdog said:

 

None of that was part of the original booking contract. This is some crap the cruise lines made up to cope financially with the shut down.

 

It's amazing to me that people come on here and defend NCL when posters share their experiences with their credit card companies and charge backs. Why do you care? Pax of cancelled cruises are entitled to a refund. FCC is not a refund. Forcing customers to play silly games with clicking links and meeting artificial deadlines are also not a refund.

 

WELL SAID!

Decision was final and permanent on chargeback.

Nice spin, but this paragraph was enough for my credit card company to do a charge back to my card. If any one else was shafted on NCL refunds for cancelled cruises, file a charge back request with your credit card issuer, and include mention of paragraph 6(b) of your contract to force your refund. IT WORKS!

Paragraph 6(b) of Guest Ticket Contract reads: "If vessel does not sail on advertised or scheduled date for any reason, including the fault of the Carrier, the Guest agrees that the Carrier shall be entitled to substitute any other vessel or means of transportation, regardless of whether owned or operated by the Carrier, and to re-berth Guests thereon or, at the Carrier's option refund the fare paid or a pro rata portion thereof, without further liability for damages or losses of any kind whatsoever."

Since vessel I booked to sail on June 1, 2020, indeed did not sail due to COVID-19, which qualifies as "for any reason", and there wasn't a substituted vessel, then the only other option for the Carrier is to refund the Guest. 

Last year, I had booked and completely paid $6100 for NCL JeweI Penthouse Suite out of Seward, AK on June 1, 2020. I have a similar problem of NCL refund refusal after having faith that my NCL Personal Cruise Consultant would be honest about refunds, after I continuously communicated that I wished to get a refund unless I could use FCC in the event that I could use them to cruise this summer of 2020. I spoke with my NCL PCC several times in March and early April as cruises were beginning to cancel, but my cruise on 6/1 remained uncancelled. Our plan was to hope that the cruise sailed and enjoy it, but to let NCL cancel cruise, not myself through NCL Piece of Mind if the cruise were to cancel. On April 24, I received the COVID-19 letter from NCL officially cancelling cruises that included mine. I immediately called my PCC to discuss what my refund options were. I noticed and was suspicious of the letter's odd blurb about an online refund request form that would be available May 7-13, so I brought it up to PCC. I asked if I could wait to see if a desirable Summer 2020 cruise would sail uncancelled and THEN use the FCC, which, by the way, I never asked for or accepted (all NCL actions), towards the cruise, but still be able to get a refund later this summer if all cruises were ultimately cancelled. I was emphatically and clearly told, "Yes, I could absolutely request a refund later without using the online request form during the one-week May period.". She dismissed the dates given in the letter as only applying to the dates when customers could request refund on their own online. The letter does not mention anything about forfeiting any option for a refund if online form is not completed during one-week period. It just says form is available then. I had no reason to doubt my PCC, since we had several conversations over many weeks about options. She was well aware that I wanted to sail this summer, or not at all with a refund. In June, NCL effectively killed any chance of a Summer 2020 cruise when they cancelled everything through October. I then immediately call my PCC direct NCL phone number, only to get a different PCC. Apparently, "Reem" was no longer with NCL. I went on to explain to my new PCC, "Ralfy", that I wished for him to process a refund request for me. He explained that it was too late. I told him about what my PCC told me, and he understood why I would be upset. He suggested that I submit an online Guest Relations claim describing what happened with name, date/time, phone #'s, etc. I did exactly that three times. Each time I received a boiler plate email explaining how they must refuse a refund in all fairness to other passengers without mention of what I described about their employee's wrong, misguided advice. I listed the specific date, time, phone numbers, and duration of the call. I pleaded for them to listen to the call log and that it would clearly corroborate my claim within the first two minutes of the 24-minute phone call. She may have been just mistaken, but NCL actions give me doubt to whether or not she was just following NCL script to avoid as many refunds as possible. I just initiated a charge back request through my Navy Federal Visa, but I don't give that much hope. I have cruised multiple times on NCL and was always aware of their "gotcha" tactics for $$$, but enjoyed their personal butler service enough to stick with them anyway. I won't go so far as too say I can't cruise for the next two years, but next year is not an option, so I was clearly in a "2020 cruise-or-bust" mode. If I am ultimately denied a refund, along with many others, I'm sure, I will try to sell my FCC. If that doesn't work, I'll use my FCC for my last NCL cruise. If they do ultimately refund me, I will still be raw, but perhaps forgiving enough, given the circumstance, to buy another cruise through them.