samarai27

This happened to me when I moved to Australia. Either be prepared to send several emails or be prepared for a long wait. I think mine took several months and was only sorted when Cunard realised I was just about to sail on my booked cruise. i don't understand why Cunard doesn't have a unified system for all users.

Just an update on Cunard's response to my emails.... Late January I received several emails acknowledging the issue and assuring me my UK and Australian WC accounts would be merged. After hearing nothing I sent another email on 5 Feb with no response. Today I got an email about our cruise leaving 21 March and we are still listed as first time cruisers!!

Thank you for all the suggestions. I hadn't thought of trying the UK email address but will now give that a go. It's good to know I'm not the only one who's had this problem

We've just moved back to Australia and discovered that our Cunard UK number is not valid in Australia. Not wanting to lose our benefits we have made numerous phone calls and sent email but are finding it an uphill battle. Has anyone else dealt with this problem and is there a solution.