In my humble opinion, I call the original posters statement as pure BS. I have sailed twice on the Venezia and the ship is lovely. The staff was helpful, the ship is clean and very well maintained, the shows were nice and the food was adequate. Additionally, the value factor versus cost is excellent and no one within my party had any negative views of the Venezia. If given the opportunity and time, I would cruise once again the Venezia without hesitation.