This is the email I just received from HAL Guest Relations. They've "carefully reviewed my concern." Pretty annoying as I've already been reaching out directly to the Mariner Society for weeks and they don't know anything. Apparently neither does the President of the company, which is not reassuring.
Thank you for contacting us regarding your sailing on ms Zaandam. We are grateful that you have given us this opportunity to review your concerns.
After carefully reviewing your concern, we have found that our Mariner Society department would best handle your inquiry. We kindly ask that you contact them directly, as they are best equipped and happy to assist you with your question. Below is their contact information for your convenience.
Department Information:
Operation Hours & Day: Monday - Friday, 8:00 am to 5:00 pm PST
Email: Mariner_Society@hollandamerica.com
Phone: 800-547-9139
Thank you again for contacting us with your concerns, and please feel free to follow up with any additional comments or questions.
Sincerely,
Jeff Wrecker
Special Advisor
Office of the President