Just got this:
An important update regarding Brilliant Lady
Ahoy Sailor,
Because of unexpected construction, supply chain, and staffing challenges, we wanted to let you know that we’ve made the difficult decision to postpone the launch of Brilliant Lady — and with this, your voyage has unfortunately been canceled. We know how much planning goes into taking time off to go on vacation, and we sincerely apologize for the inconvenience.
While Brilliant Lady is delayed, we still have all three of her sister ships sailing to gorgeous destinations during the same time as your original voyage. Specifically, Valiant Lady and Scarlet Lady will be sailing through the very same Caribbean waters on incredible itineraries — allowing you to set sail to all of the same stunning places you’d hoped to.
With that said, we want to make sure you have as many options as possible in terms of rebooking or getting a refund if that doesn’t work for you. Please see the details below so you can select the best option.
Your Impacted Voyage Details:
Ship Name
Itinerary
Sail Date
Res ID
Brilliant Lady
Transatlantic Puerto Rico to Portugal
4/20/2024
427185
Offer 1 — Rebook Any Ship, Any Date
With Bonus Onboard Credit and Price Guarantee Choose a new voyage date and we will protect your original voyage fare no matter the duration, as long as it's in the same cabin category. Plus, we'll still honor any previous promotions you had when you first booked, including your Bar Tab bonus. If the new date you choose costs less, we'll refund the difference if you’ve already fully paid. • As an added benefit, we will include $300 in onboard credit to enjoy while you’re sailing with us • Bonus: Rebook by October 11th and receive an additional $300 as a bonus credit, making it a total of $600 in onboard credit
Offer 2 — Refund
100% of Your Voyage Fare Back to You Should you decide not to rebook at this time, you have the option to request a full refund, or we will automatically process your refund after December 28th. Request a refund using the form here. • 100% Refund of amount paid to original form of payment
So, what to do next... Starting on September 11th, our systems will be all set to rebook your voyage. Once you’ve decided which sailing you’d like, you can use the Offer Request Form to choose any ship on any available date that works for you. If you need help deciding, feel free to check out our handy Sailor Itinerary Options PDF with all our available voyages. If you’d like assistance, please contact your Travel Advisor (First Mate) or Sailor Services to help you find a new voyage date by clicking here.
Travel Reimbursement
In many cases, you may be able to move flights associated with your sailing — at no cost or a nominal change fee. But if that’s not the case, and to make this (a little) easier, Virgin Voyages will assist with travel penalties up to $500 per person. Simply upload your documentation (receipts, etc.) in the form linked below, and we’ll work to compensate you for incurred costs. We'll review your submissions and provide details on the reimbursement process, which may vary based on your location. If you purchased travel insurance, please reach out to your insurance company for further assistance. Click the button below to fill out the form, and we'll help you get squared away.
Again, we are truly sorry for the inconvenience and our hope is that our offers not only show just how much you mean to us, but still gives you an incredible getaway to look forward to (with extra perks!).
We appreciate your patience and kindness through this process, and we can't wait to see you on board soon.
The Virgin Voyages Crew