Kalessin

14 hours ago, molecrochip said:

What they have done is to at least ensure that you still have an accessible cabin. I'm not going to attempt to judge whether £100 compensation is fair - that's each to their own. I don't spend much time in my cabin so, whilst disappointed, would probably take it - but I understand peoples objections.

 

You should get your full refund, but don't bank on any compensation - history suggests otherwise.

 

 

Thanks @molecrochip, that's very helpful, although disappointing.

I believe that in this case P&O is specifically discriminating against disabled people. My husband has days when he spends the morning in bed or doesn't feel up to going out  - that's very common for a stroke survivor. For us a balcony is an absolutely essential part of the holiday. In addition I care for him 24 hours a day and a cruise is the only break I get from cooking, housework etc. As I pointed out to P&O it can take weeks to find a holiday which works for us, and although others whose holiday is cancelled can easily book an alternative with almost no notice and for an excellent price at the moment, that isn't an option if you need an accessible cabin.

I'm sorry to re-open an old thread, but we were contacted by P&O yesterday to "downgrade" us from accessible balcony cabin 12625 on Iona for the voyage starting 5th March (booked in January 2021). Just to add insult to injury, we were offered a whopping £100 each to downgrade to an inside cabin (plus the difference in fares) and the Guest Support Representative helpfully told us "Please noted that this inside accessible cabin are smaller than some of our other ships" [sic].

A friend pointed me to this thread and I was horrified to see that withdrawal of P&O accessible cabins has been a known issue for months and @molecrochip actually identified our cabin as affected. I found via Twitter that least one other traveller was also contacted yesterday. Are others having the same experience?

I have requested a full refund and will be asking for compensation.