Jmox84

I had the same problem.  It goes as far as to refer to a 'postal code', but only accepts numbers🙄.  The app is very poorly done. We also have 6 people in our party according to the app, despite there only being 4 of us!!🤣.  It's laughable at this point.  I'm just planning on showing up at the port and getting things done there.  Not worth the ongoing frustration🤷‍♀️. 

Just now, ashhill said:

Saw them on Enchanted in June.  Fantastic ship and crew

Fantastic!  Thanks

Thanks everyone.  We will be on enchanted.  I'm going to assume most ships have them based on responses.  We'll pack some inflatable waterwings just in case, but won't take up packing room with lifejackets.

I'm wondering if anyone can recall seeing lifejackets to use by the pools?  We've sailed princess 8x, but this will be the first time with our kids.  I know i've seen them on other lines, but have no recollection at all with Princess.  Not sure if that's because there weren't any or if we just did not see them as it was not relevant to us in our past cruising life? 

Thanks

We don't have Princess plus.  

Still hoping someone knows?

Can the 50% off internet that comes with being platinum/elite be purchased onboard? Or is the deal only available if purchased in advance? We have a bunch of OBC to use this time around so would prefer to use it to purchase.  

That's what I figured.  Much appreciated!

This will be the first time sailing with shareholder OBC.  I seem to recall reading in the fine print that it cannot be used for "gratuities".  In your experience, is this true?  I'm used to my OBC just going against my ship account in general. Will they actually tease out the 18% auto tip on drinks, daily crew appreciation etc.?  Just want to know what to expect. For clarity, we are NOT sailing with a princess plus package.

8 hours ago, chamima said:

 

 

SomewhereGirl answered this but I think the question was asked of the OP - Jmox84.

I, too, wondered why, if they had a PVP, they didn't call them first.

We didn't think she'd respond.  We tried to email her a couple months ago about another issue and our email bounced back stating she had blocked us! We had no idea why as we'd only ever had 1 very pleasant interaction with her, but we did not feel like pressing to find out why.  Fast forward to the room issue.  We tried the agents first believing that we likely no longer had a PVP as someone made it onto a "blocked" list.  When we got nowhere with the general agents, we decided to give her a shot.  She returned our call quickly and fixed our "upgrade".  Still have no idea why our email is blocked with her, but that's an issue for another day!

14 minutes ago, SomewhereGirl said:

Was your PVP able to make the change while you were on the phone with them?  I received a pathetic "upgrade" today that I don't want so I called the number on my upgrade letter and the agent said they had to submit a form and I should receive an email tomorrow.  I probably should've just been patient and contacted my PVP in the morning.  Now I'm worried they are going to screw up my promotions.

Yes she fixed it while we were on the phone.  No harm in calling your PVP in the morning.

Update- we called our PVP after getting nowhere with Princess general agents and she restored our original cabin.  Yay!  Will I miss the mini suite space with 2 kids? Absolutely, but space means little if no one is sleeping!

Thanks everyone!

Well, I spoke to Princess.  The agent gave me a lot of needless attitude and accused me of accepting the upgrade!  She said "you had 24 hours to accept or decline".  I said "yesterday Princess offered an 'upsell' to a minisuite which we ignored as were not interested.  Today the cabin was automatically changed with no consultation at all".

The best the agent could do was put in a request for our old room back or movement to a mini in a different location.  She said we'd hear back in 3-5 business days.  Based on how Princess has been operating recently, I'm going to assume the chances of us hearing back at all is less than 50%.  

1 hour ago, Mike45LC said:

I've had to change cabins two or three times.  Many years ago.  It was relatively painless.  I waited until everyone was off, and then I loaded everything from one shelf/drawer at a time into a suitcase and carried it to the new cabin, and unpacked everything exactly where  it had been.  That would not be a dealbreaker for me.

 

Under the pool deck, no way!   

Totally agree.  Changing is not the end of the world.  The pool deck/connecting cabin is a hard no

1 hour ago, chamima said:

Before you totally cancel this "upgrade" know that you can move to any mini suite that is the same category cabin as the one they gave you.

Try to  find an available cabin in your category before you call Princess and ask them to move you to that one.

 

A mini will give you a little more room  than the balcony cabin and it will also have a bathtub.which might make bathing the children easier than the tiny shower in the balcony cabin.

 

Also, the crew usually helps move all of your things. It's pretty painless.

We tried.  There is nothing available.  There were a bunch earlier in the week, but it seems they assigned a bunch of guaranteed cabins overnight (or that's my assumption).  Sigh.

48 minutes ago, kabmab said:

We were given an "upgrade" without notification (neither us or our TA).  Our no upgrade box was checked.  We wanted our original cabin back because the "upgrade" was at a stairwell entrance and directly across from the cabin stewards' utility room (I'm also very noise sensitive).   Princess answer was no to original cabin, no to another cabin.  Where they put you is likely where you will be, but I hope you have better luck than we did.

That's terrible!  What's the point of having a "no upgrade" box?  Not a way to keep loyal guests!

5 hours ago, Sea Hag said:

I think you mean connecting cabin. Adjoining cabin would just be the one next to it with no door connecting the two. I wouldn't want that cabin, partly because it's connecting and partly due to the location. You don't give details on what ship or cabin, but I won't book one under a pool deck because we had one once. It wasn't the daytime noise that bothered us; it was the very early morning dragging chairs around on the deck over our heads while the crew was getting it prepped for the day. That was bad.

Yes, I mean connecting.  

Do you recall what time the "prepping" started each day and how long it lasted? I want to prepare myself for the worst case scenario of being stuck in this cabin

Looking for opinions on this.  My family of 4 are booked on a B2B on enchanted over the summer. We intentionally booked the same room for both cruises.  We booked a delux balcony in a location we liked.  

Last night we received an upgrade offer from Princess to move to a mini suite for our second cruise for 250.00 per person.  We laughed as that was only a savings of $50 total and were happy with our room.

This morning (12 hours after the pay to upgrade offer) we received a new booking confirmation for our second cruise.  It seems that Princess "upgraded" us to a mini free of charge without asking.  Now, normally that might seem fantastic, but I have some big reservations.  For one, the room is right under the pool deck.  How noisy is this going to be?  Secondly the room is an adjoining cabin!! I am extremely sensitive to noise and we are travelling with 2 young children.  Thirdly, the mini also means having to change cabins on the B2B which is not ideal....

I'm about to pick up the phone to Princess and demand my cabin back.  If anyone has been under the pool deck and/or in an adjoining cabin and feels i am over reacting and this is a great deal I'd love to hear.  I'm sure I'll be on the phone for hours...

Question - on a B2B cruise, can I bring 2 bottles of wine on initially (one for each voyage?) Or do I need to go to a store on turn around day? 🤔

From Princess' FAQ page.  OP,  make whatever decision you'd like.  Clearly Princess is okay with ANY frequency of cleaning from the full 2x daily to none at all.  Let's move on...🙄

To each his own.  Inform your steward of what you'd like when you get on board.  If your comfort level is no servicing, request it.  What anyone else thinks is none of their business.  Enjoy your vacation in the way that feels safest to YOU!

We had this issue recently.  It was before final payment so figured it would be a simple request.  Wrong.  Hours on the phone, multiple agents, dropped calls and ultimately the conclusion being "nope, cannot do it".  Very frustrating.  We finally tried the PVP assigned to us (first time ever using one) and she had it sorted quickly. If you have one assigned, I'd try that route.  The general princess phone # agents were useless!

I'd love to hear how your experience goes once you are back.  

It also seems they now require testing every 4 days for the unvaccinated regardless of age...lots of tough stuff for children so young.  I look forward to hearing first hand experiences on how Princess handles it all (and the wee ones!).  

It is hard.  We'll just watch the changes carefully as we approach our departure as well as these boards for the experiences of families who sail before us.  A lot can change in 2 months.  If it is feeling too stressful with all the restrictions in place for her, we will cancel and proceed with a land-based vacation this year.   

Sending much empathy from a parent of a young one.

We are travelling out of the UK with our 4.5 year old who is too young to be vaccinated in July.  The wording online is not very clear, but from the multiple agents we have talked to, it seems that the clause is there to warn passengers that the decision to allow passengers to go ashore rests fully with the country in question and NOT with Princess.  We clarified this with multiple agents as we made final payment yesterday.  The countries we are visiting do not have any restrictions on travel in place for unvaccinated children under 5.  We thus (currently) have no concerns about her not being able to go ashore.  That said, it is beyond Princess' control if those countries change that policy in future.  We are forging ahead with our trip for now, but did purchase princess protection in case things change. Obviously we will cancel if she cannot go ashore!  

Update - booking still exists this morning so it would appear that either nothing cancels on a Sunday or Princess was well aware that the maintenence would cause issues  and auto extended.  Either way, all is well.