I hold a “guaranteed” reservation in a DF class balcony room, which are all handicap-accessible in awful locations with metal balconies. I don’t need and dont want this kind of room.My reservation was made before deck plans of the ship were available, so I had no idea this was the kind of room I was being put in before I had to pay in full.
Desperate to find something else, I have put maximum bids on four other types of rooms. Despite putting the maximum bid possible on a cabana reserve mini suite, over the weekend I received an email that I had been “outbid.“ So I raised my bid and am now supposedly “in the lead.“ Yet someone else sailing the same date as I am just got an upgrade today to the same type of room. I have heard nothing.
Calling the “customer service“ people was an infuriating waste of time, because those people respond to any question or complaint like robots who have been programmed to be as unhelpful as possible, robots who moreover do not speak understandable English.
Princess might run nice ships, but their bidding and customer service systems suck.