HTab

I see what you are saying. They "upgraded" us, but unfortunately, it is really a downgrade as our group is now split up around the boat--multiple floors apart. And they created a safety issue as they have moved a room with young children from an internal room to a balcony. What a headache.

We have been working through the travel agent. The travel agent has been with us on every call. But Royal Caribbean still refuses to refund the fees, even though they did not maintain the rooms we paid to select.

I recently booked a cruise on Royal Caribbean with a group of friends. Because we wanted to be together, we booked as a group through a travel agent and paid the additional Royal Caribbean fee (per person) to select our state rooms. We have just received notification that due to COVID protocols, Royal Caribbean is moving some of our state rooms to other floors, so our group will now be split up. Additionally, Royal Caribbean is refusing to refund the additional money paid (approximately $50 per person) to select our state rooms, even though we are no longer in the state rooms that we paid to select. Has anyone else experienced this? Any advice for how to get the fees refunded? We have talked to customer service, the supervisor, the Royal Crown and Anchor customer service, as well as Guest Relations and all just keep telling us that there is nothing they can do. Advice?