I haven’t had a need to contact Princess corporate. However, I obtained this contact info from a very reliable source. I’ve used this source to find someone at corporate for other major companies (i.e. Dell, PNC, Kohl’s) when I needed help with an issue that the usual customer support couldn’t handle and I’ve always had favorable outcome in a matter of days. My recommendation is to be as specific as you can, provide documentation if possible, and be cordial. Good luck!